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Casino verification: Re-verify verified account Rizk

Topic created on 30th Jul. 2020 | Page: 1 of 2 | Answers: 12 | Views: 2,645
Annavocado
Visitor

Re-verify verified account Rizk

30th Jul. 2020, at 04:30 pm CEST#1
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Hello,
i have been playing for a long time and won a small three-digit amount at Rizk, which I would now like to withdraw

Deposit via paysafe, payout via Trustly to an already verified account to which I have already paid out last year December several times successfully.

Now I'm stuck in the process of verifying the account again, document already rejected four times, customer service by mail also only says I should send the document by mail, chat is not available, there comes only a chatbot and when he wants to connect me to an employee comes only a link that does not work (error 404 page not found).

The problem is that it is an online bank and the account statements are only available in pdf format in the app and I can either download them or take a screenshot of them.

At that time everything worked fine and I have already paid out to this account, now all of a sudden it doesn't work anymore.

Does anyone have a Tip?

Many greetings!

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genrix
Top Member

Re-verify verified account Rizk

30th Jul. 2020, at 04:38 pm CEST#2
1 Like

Liked this post: Avatar von Annavocado Annavocado
As far as I know, bank statements in PDF format are accepted almost everywhere. Also already used several times.

They don't accept it? Name and iban visible?

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Annavocado
Visitor

Re-verify verified account Rizk

30th Jul. 2020, at 04:40 pm CEST#3
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Thanks for the reply.

Yes of course. It is in A4 format and bank, IBAN, address, my name and name of the bank are on it.

I have this account at that time already so verify and let pay out on it. Therefore, I do not understand why I should verify it again and it has now been rejected four times.

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Anonym

Re-verify verified account Rizk

30th Jul. 2020, at 04:42 pm CEST#4
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genrix wrote on 30.07.2020 at 16:38: Bank statements in PDF format are accepted almost everywhere, as far as I know. Also already used several times.

They don't accept that one? Name and iban visible?

Should go through normally try a few more times with me they have also rejected 3 times and the 4 times wutds accepted and I've always uploaded the same file but was not kto statement I think.

and that with the re-verify is also a joke.

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GamblerNeuling
Rookie

Re-verify verified account Rizk

30th Jul. 2020, at 04:57 pm CEST#5
1 Like

Liked this post: Avatar von Annavocado Annavocado
But vllt simply print out the account statements with a printer and then make a photo of it with your phone? Eigtl simple
not every casino accepts PDFs but with my above mentioned method I never had any problems so far

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Anonym

Re-verify verified account Rizk

30th Jul. 2020, at 05:03 pm CEST#6
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GamblerNeuling wrote on 30.07.2020 at 16:57: Print vllt yet simply the bank statements with a printer and then take a photo with your phone? Eigtl simple
not every casino accepts PDFs but with my above mentioned method I never had any problems

Goes but easier open pdf screenshot make zack ready in .jpeg

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Annavocado
Visitor

Re-verify verified account Rizk

30th Jul. 2020, at 05:07 pm CEST#7
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GamblerNeuling wrote on 30.07.2020 at 16:57: Print vllt yet simply the bank statements with a printer and then take a photo with your phone? Eigtl simple
not every casino accepts PDFs but with my above mentioned method I never had any problems so far

That would of course be a possibility, thank you!

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Annavocado
Visitor

Re-verify verified account Rizk

30th Jul. 2020, at 05:08 pm CEST#8
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robby811 wrote on 07/30/2020 at 17:03
Goes but easier pdf open screenshot make zack ready in .jpeg

I tried that too and got rejected

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Anonym

Re-verify verified account Rizk

30th Jul. 2020, at 05:12 pm CEST#9
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Annavocado wrote on 07/30/2020 at 5:08 pm
I tried that too and was rejected.

keep trying, trying costs nothing and takes 1min.

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Annavocado
Visitor

Re-verify verified account Rizk

4th Aug. 2020, at 07:28 am CEST#10
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Thanks to all for the help
Short feedback. Rizk did accept the screenshot of the PDF at some point on Thursday (07/30) and confirmed the payout. Now I'm waiting since Thursday for the transfer from trustly. Had I also not yet that it takes so long via trustly.

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