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Casino verification: Re-verification at StarGames

Topic created on 12th Jun. 2024 | Page: 1 of 1 | Answers: 3 | Views: 522
Karma931

Re-verification at StarGames

12th Jun. 2024, at 01:03 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello everyone, I have a question. I've been registered with StarGames for months and my account has been verified since I opened it. I have played it several times and never had any problems. However, there is now a problem. On 5.06.2024 I tried to withdraw the 500 euros and received an email from starGames telling me that the account was blocked and that they needed a bank statement to verify my address and a photo of me holding my passport. Although I have sent everything they have requested, I have not received a reply to date, except that I have had to wait because security checks are being carried out. Honestly, I am very irritated when I ask what these security checks are, they don't know what to answer me. Why is that? What if I have played and paid with my card several times? Then why does it take so long to check what?
Thank you in advance

This post has been translated automatically

frapi07
Elite

Re-verification at StarGames

12th Jun. 2024, at 01:17 pm CEST#2
2 Likes

Liked this post: Avatar von RebellYell RebellYell, Avatar von Saphira Saphira
Karma931 wrote on 12.06.2024 at 13:03: Hello everyone, I have a question. I've been registered with StarGames for months and my account has been verified since I opened it. I have played it several times and never had any problems. However, there is now a problem. On 5.06.2024 I tried to withdraw the 500 euros and received an email from starGames telling me that the account was blocked and that they needed a bank statement to verify my address and a photo of me holding my passport. Although I have sent everything they have requested, I have not received a reply to date, except that I have had to wait because security checks are being carried out. Honestly, I am very irritated when I ask what these security checks are, they don't know what to answer me. Why is that? What if I have played and paid with my card several times? Then why does it take so long to check what?
Thank you in advance

There is an official StarGames account on GJ, they may be able to explain to you why they take so long and why you have to go through Verification again.

Write to him via Communicator: GambleJoe: Profile page of StarGames_Official

He usually answers within one working day and is also very nice and polite. Please don't forget to mention your player name so that he can review your case and give you an answer.

This post has been translated automatically

Karma931

Re-verification at StarGames

12th Jun. 2024, at 01:36 pm CEST#3
1 Like

Liked this post: Avatar von frapi07 frapi07

frapi07 wrote on 12.06.2024 at 13:17:
There is an official StarGames account on GJ, they may be able to explain to you why they take so long and why you have to go through re-verification.

Write to him via Communicator: GambleJoe: Profile page of StarGames_Official

He usually answers within one working day and is also very nice and polite. Please don't forget to mention your player name so that he can review your case and give you an answer.

Thank you

This post has been translated automatically

StarGames_Official
Experienced

Re-verification at StarGames

13th Jun. 2024, at 01:17 pm CEST#4
2 Likes

Liked this post: Avatar von garfield68 garfield68, Avatar von Toastbrot Toastbrot
Karma931 wrote on 12.06.2024 at 13:03: Hello everyone, I have a question. I've been registered with StarGames for months and my account has been verified since I opened it. I have played it several times and never had any problems. However, there is now a problem. On 5.06.2024 I tried to withdraw the 500 euros and received an email from starGames telling me that the account was blocked and that they needed a bank statement to verify my address and a photo of me holding my passport. Although I have sent everything they have requested, I have not received a reply to date, except that I have had to wait because security checks are being carried out. Honestly, I am very irritated when I ask what these security checks are, they don't know what to answer me. Why is that? What if I have played and paid with my card several times? Then why does it take so long to check what?
Thank you in advance

Hi Karma931,

Thank you for getting in touch via Communicator. As we also wrote to you there: the problem was solved and the payout was released this morning.

For everyone who has been following the thread: during the routine checks during the payout, we found another player account with the same telephone number as Karma931. In such cases, we are obliged to exclude multiple accounts. The check should not have taken so long, but it was justified in any case.

Please always make sure that you only have one player account with us. Thank you for your understanding.

This post has been translated automatically

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