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Casino verification: re-registered in an OC and mistyped email address...not noticed and now *WORST CASE scenario*

Topic created on 17th Nov. 2022 | Page: 1 of 1 | Answers: 8 | Views: 1,240
Togo_xxx

re-registered in an OC and mistyped email address...not noticed and now *WORST...

17th Nov. 2022, at 08:14 am CET#1
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Hello,

Am new here to the forum but have known it for a very long time and have always found it very helpful with problems and questions around online gambling and
-Casinos.
That I would also describe my problem here, I would not have thought now, but the circumstances force me now times and I hope,
i find a hearing.

Yesterday I registered at a new casino and was also quickly through with the typing of my data. My first Deposit went smoothly
with Neteller, but unfortunately I was not so successful at gambling and it followed 3 more deposits, all around 100 euros.

As fate would have it, after a couple of hours of happy gambling, my account stood at 2800 euros and I then closed and uploaded my documents
up to verify me,,,yes I know, you should do that before, but what the heck.

Then I made a first small withdrawal of 100 euros, which was also this morning already on my Neteller. So my account is VERIFIED.

Now I wanted to log back into the casino this morning, it is BETCHAN by the way (from the N1 Casino group), and then the screen said "Invalid Email or password"....
in my email account I could not find an email from the casino, for example, the player to confirm the link and so
the email address that is stored in the casino, verified ..All this was not there !!!

My guess is, the account at Betchan was verified, although I have probably mistyped when entering my email address...somewhere is missing there a
Letter or a space is somewhere where it does not belong. Fact is there are now 2000Eur on my verified player account and I can not log in,
because the email address is not the right one....

Has anyone had a similar experience or advice on what I should do now? They will definitely give me the bird if I write them that I have entered my email address incorrectly, because anyone could say that and with the amount on the account, they will certainly put more obstacles in my way than normal....
Need your help urgently, what I should do / can....

Kind regards,
Thomas

Thomas

This post has been translated automatically

mowolum
Elite

re-registered in an OC and mistyped email address...not noticed and now *WORST...

17th Nov. 2022, at 08:39 am CET#2
0 Likes

Nobody has liked this post so far

Togo_xxx wrote on 11/17/2022 at 08:14: Hello,

Am new here to the forum but have known it for a very long time and always found it very helpful with problems and questions around online gambling and
-Casinos.
That I would describe here also times my problem, I would not have thought now, but the circumstances force me now times and I hope,
i find a hearing.

Yesterday I registered at a new casino and was also quickly through with the typing of my data. My first Deposit went smoothly
with Neteller, but unfortunately I was not so successful at gambling and it followed 3 more deposits, all around 100 euros.

As fate would have it, after a couple of hours of happy gambling, my account stood at 2800 euros and I then closed and uploaded my documents
up to verify me,,,yes I know, you should do that before, but what the heck.

Then I made a first small withdrawal of 100 euros, which was also this morning already on my Neteller. So my account is VERIFIED.

Now I wanted to log back into the casino this morning, it's BETCHAN by the way (from the N1 Casino group), and then the screen said "Invalid Email or password"....
in my email account I could not find an email from the casino, for example, the player to confirm the link and so
the email address that is stored in the casino, verified ..All this was not there !!!

My guess is, the account at Betchan was verified, although I have probably mistyped when entering my email address...somewhere is missing there a
Letter or a space is somewhere where it does not belong. Fact is there are now 2000Eur on my verified player account and I can not log in,
because the email address is not the right one....

Has anyone had a similar experience or advice on what I should do now? They will definitely give me the bird if I write them that I have entered my email address incorrectly, because anyone could say that and with the amount on the account, they will certainly put more obstacles in my way than normal....
Need your help urgently, what I should do / can....

Kind regards,
Thomas

Thomas

Has really happened to me as well,

but I was able to solve it via the live chat.

This post has been translated automatically

Bluff
Expert

re-registered in an OC and mistyped email address...not noticed and now *WORST...

17th Nov. 2022, at 09:21 am CET#3
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go to livechat they will find your account and email using your data

This post has been translated automatically

Togo_xxx

re-registered in an OC and mistyped email address...not noticed and now *WORST...

18th Nov. 2022, at 01:44 am CET#4
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After I emailed the casino's customer service about my problem, I received this response, I could not find a live chat. This is exactly what I expected.
Togo_xxx Qw: my account not possible to LOG IN








Teddy



Thu, 11/17/22 10:28 pm








Dear Player,

We would like to inform you that the email address you are currently contacting us from is not registered on the platform, please contact us only from your registered email so that we could resolve the issue you are facing

Best regards,
Casino Support Team




















...
Togo_xxx

This post has been translated automatically

DieWunderharke5000
Top Member

re-registered in an OC and mistyped email address...not noticed and now *WORST...

18th Nov. 2022, at 09:38 am CET#5
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At the bottom right of the page is the live chat. White circle with black speech bubble


Since you have apparently made successful payments with Neteller, your correct email is at least known about it. Should actually be to solve your problem. But they are sometimes a bit slow on the uptake, so you may need some patience

This post has been translated automatically

mowolum
Elite

re-registered in an OC and mistyped email address...not noticed and now *WORST...

18th Nov. 2022, at 09:46 am CET#6
0 Likes

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Togo_xxx wrote on 11/18/2022 at 01:44 AM

After I emailed the casino's customer service about my problem, I received this response, I could not find a live chat. This is exactly what I expected.
mowolum Qw: my account not possible to LOG IN








Teddy



Thu, 11/17/22 10:28 pm








Dear Player,

We would like to inform you that the email address you are currently contacting us from is not registered on the platform, please contact us only from your registered email so that we could resolve the issue you are facing

Best regards,
Casino Support Team





















Write to Caro,

because the mods usually have contact persons in the OCs ...
mowolum

This post has been translated automatically

Togo_xxx

re-registered in an OC and mistyped email address...not noticed and now *WORST...

19th Nov. 2022, at 04:29 pm CET#7
3 Likes

Liked this post: Avatar von Marcellovic Marcellovic, Avatar von Max_Bet Max_Bet, Avatar von mowolum mowolum
Many thanks for the friendly tips....
it turned out well...after a long time of back and forth a competent and friendly support staff member was found,
who gave me the "right wrong" email address...am so happy

This post has been translated automatically

R3hab
Elite

re-registered in an OC and mistyped email address...not noticed and now *WORST...

19th Nov. 2022, at 06:35 pm CET#8
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All's well that ends well👍
Welcome to the forum

This post has been translated automatically

btssultan
Experienced

re-registered in an OC and mistyped email address...not noticed and now *WORST...

27th Nov. 2022, at 12:13 pm CET#9
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Then congratulations on the win and a happy ending ;-D

This post has been translated automatically

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