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Casino verification: Rant Casino harassment during verification ?

Topic created on 15th Jan. 2024 | Page: 1 of 1 | Answers: 8 | Views: 956
AngelikaA

Rant Casino harassment during verification ?

15th Jan. 2024, at 09:45 pm CET#1
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Hy guys

Deposited about 150 € (as always without any bonus) at RANT Casino today

And after 2-3h playing with luck won 900€ ...

Ok so 800 given for payout
and the usual documents for verification
on the upload link that was sent...

Among other things for the address Verification
one invoice from my "statutory" (official) health Insurance company here in Austria
REJECTED! allegedly private blah blah blah ???

Ok
then sent the last account statement mto a bank (I don't like to do that but...)
REJECTED!
With the reason according to the chat request
It would be a virtual bank ???

What is a virtual bank supposed to be ?

The bank statement is from my bank account, which I have had with the real Hypobank for over 10 years !?!

So now I'm waiting again for the third proof of address of my internet bill!


I only registered with the casino today because it ranks at the top of the casino ratings here!


But I only know such harassment from dubious Caribbean license casinos !?!


Is that new ? that you get made fun of like that?


So that you send exactly the requested documents
and these are rejected with terse statements?

At all other casinos, every single of these documents was enough ...



It'll be interesting to see how long we'll be held up here





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AngelikaA

Rant Casino harassment during verification ?

16th Jan. 2024, at 11:21 am CET#2
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UPDATE

In the meantime after 2x chat and a Dozen sent / uploaded documents
Today I received an e-mail that my account is verified.

However, despite now supposedly accepted documents
still waiting today for a Skrill payout

(as mentioned, everything is also Skrill depositors from the same account and without any bonuses , i.e. the iDEAL case )

Where I am probably spoiled with other casinos with 1-2 minutes payout?

Yes, I'll be surprised how many days the other minute work takes here ...

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AngelikaA

Rant Casino harassment during verification ?

16th Jan. 2024, at 11:46 am CET#3
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AngelikaA wrote on 16.01.2024 at 11:21: UPDATE

In the meantime after 2x chat and a Dozen sent / uploaded documents
Received an email today that my account is verified.

But despite now supposedly accepted documents
still waiting today for a Skrill payout

(as mentioned, everything is also Skrill depositors from the same account and without any bonuses , i.e. the iDEAL case )

Where I am probably spoiled with other casinos with 1-2 minutes payout?

Yes, I'll be surprised how many days the other minute work takes here ...

But as I just read in Google the Provider was changed?


And since then some are even said to wait 48h for their depositors ... ? (Trustpilot reviews)

Well I think that's true I guess I'm in for a longer wait...

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AngelikaA

Rant Casino harassment during verification ?

16th Jan. 2024, at 01:35 pm CET#4
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What I also find strange?
According to my Deposit history, none of my 3-4 deposits from yesterday are visible?
No depositors are shown for the last 7 days!


https://ibb.co/1Zfv6Tg

Edit by Julian: Post has been translated

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MisterL
Expert

Rant Casino harassment during verification ?

16th Jan. 2024, at 04:26 pm CET#5
1 Like

Liked this post: Avatar von AngelikaA AngelikaA
Angelika spring is here

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AngelikaA

Rant Casino harassment during verification ?

17th Jan. 2024, at 08:22 am CET#6
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MisterL wrote on 16.01.2024 at 16:26: Angelika the Lenz is here

Yes the Lenz maybe

But unfortunately my payout still not !


At least it still hasn't been processed yet ...

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Mallpall
Amateur

Rant Casino harassment during verification ?

17th Jan. 2024, at 10:12 am CET#7
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Well, I can only speak of the Gammix period itself; after taking over the Indian license, I honestly didn't Deposit much more, let alone pay out.

If they still have the same attitude to payouts, I would say that you will definitely get the money - they are real snoozers when it comes to paying out.

As soon as you have gone through the Verification circus - it can take a long time if they feel like it, it took me almost a week - then the payouts will come without any problems, as stated in the terms and conditions/week.

I would wait a little longer, even if it's stupid.

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TWiSTeD
Top Member

Rant Casino harassment during verification ?

17th Jan. 2024, at 12:29 pm CET#8
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since the change of operator i haven't deposited there either, but before that the payouts took a good 2-3 days. sometimes only a few hours. just be patient

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TWiSTeD
Top Member

Rant Casino harassment during verification ?

18th Jan. 2024, at 01:50 pm CET#9
1 Like

Liked this post: Avatar von garfield68 garfield68
addendum: my payouts at LocoWin through non-deposit free spins did not take 24 hours.

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