Provisional account at Mr.Green Verification not possible.

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Xefinos

Topic Creator

Forum posts: 8 Member since: 22.11.2020

Provisional account at Mr.Green Verification not possible.

22nd Nov. 2020, at 11:35 pm CET#1

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Hello everyone,

I had registered 12 days ago with Mr.Green, with online banking Klarna I wanted to verifcieren has somehow not worked, so I had sent all documents pass etc. Mr. Green had therefore opened my account "provisionally". It said there payout only possible after full verification. I would assume that it takes some time. Then I deposited 100€ through klarna and won 3600€. Lucky I was of course happy. After 12 days Mr.Green shows me a message:

"Schufa identification, your account is only temporary and you can Deposit a maximum of 150€, your account is active for 30 days and no withdrawal possible until full verification. In case of account closure you will get your deposit back.

This is a joke?? I thought Mr Green was serious.

I have sent all documents even a Schufa information confirmation. Just everything.

The customer service says every time we are looking for alternative solutions to verify this kind of accounts. I just don't understand where the problem is, all the data is correct.

Has anyone had the same problem? Can it be that they just delete my account and my win?

Is there anything I can do or am I just unlucky?

Thanks in advance for answers.

Many greetings.

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CR_Gambler

Forum posts: 8 Member since: 16.11.2020

Provisional account at Mr.Green Verification not possible.

23rd Nov. 2020, at 07:15 am CET#2

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Hey Xefinos,

i am also currently experiencing massive delays in the payment of my wins. Have now 115k € in the payout, since 06.11.2020 does nothing. All documents are submitted and supposedly "accepted and checked", but still the win is not paid out

No idea what is going on at the moment. Allegedly, the now much stricter requirements and regulations with regard to KYC, SOW/SOF and the AMLA are behind it. But that is also just a vague assumption.

VG

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Experienced

Liquid

Forum posts: 374 Member since: 21.06.2019

Provisional account at Mr.Green Verification not possible.

23rd Nov. 2020, at 10:30 am CET#3

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115.000€ Christiano ronaldo are you?

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CR_Gambler

Forum posts: 8 Member since: 16.11.2020

Provisional account at Mr.Green Verification not possible.

23rd Nov. 2020, at 11:40 am CET#4

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:D Hey Liquid, no, "unfortunately" not! This is the second win this year in the magnitude, but I also play extremely high stakes and had twice really big luck

This post has been translated automatically

Xefinos

Topic Creator

Forum posts: 8 Member since: 22.11.2020

Provisional account at Mr.Green Verification not possible.

23rd Nov. 2020, at 01:31 pm CET#5

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Cr_gambler they also tell you something about provisional account and we are looking for a solution ?

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Legend

Stromberg

Forum posts: 4.750 Member since: 17.07.2017

Provisional account at Mr.Green Verification not possible.

23rd Nov. 2020, at 01:37 pm CET#6

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For me, that sounds like the unverified account at Tipico Games
There you also have to verify yourself via online banking or videochat and can otherwise use the account only 30 days and also only limited
Does Mr Green offer the possibility to verify via videochat - app?

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Xefinos

Topic Creator

Forum posts: 8 Member since: 22.11.2020

Provisional account at Mr.Green Verification not possible.

23rd Nov. 2020, at 01:53 pm CET#7

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No and a "second try" with online banking does not work either. I asked them in the chat what happens after 30 days whether my win is deleted. They said no, but whether the information in the chat is trustworthy? I still made a screenshot.

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CR_Gambler

Forum posts: 8 Member since: 16.11.2020

Provisional account at Mr.Green Verification not possible.

23rd Nov. 2020, at 02:40 pm CET#8

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Hello Xefinos,

no, not to date. I am verified multiple times and am a Club Royale member, my account is still open and fully functioning. But of course I am not currently depositing anything while the payout is withheld. I'm being put off regularly at the moment (at least also proactively by the personal account managers), but so far nothing is stirring. But I have documented everything just like you.

VG

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Xefinos

Topic Creator

Forum posts: 8 Member since: 22.11.2020

Provisional account at Mr.Green Verification not possible.

23rd Nov. 2020, at 03:12 pm CET#9

1 Like

Liked this post: CR_Gambler

Thanks for the answer. Then we wait and hope for the best. If the payout works out I would be happy about an update from your side.

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Xefinos

Topic Creator

Forum posts: 8 Member since: 22.11.2020

Provisional account at Mr.Green Verification not possible.

7th Dec. 2020, at 11:24 pm CET#10

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UPDATE:

Still Mrgreen has not verified my account and just put off support brings nothing.

Always this sentence "We are already working on providing alternative ways to fully verify your account and will notify all players of an update shortly. We apologize for any disappointment or inconvenience this may cause. We thank you for your patience and understanding."

Stupid only if you are not told something like that before you deposit.

Does anyone have the same problem and was it solved for someone ?

This post has been translated automatically

Casino verification: Provisional account at Mr.Green Verification not possible.

Provisional account at Mr.Green Verification not possible.

Provisional account at Mr.Green Verification not possible.

Provisional account at Mr.Green Verification not possible.

Provisional account at Mr.Green Verification not possible.

Provisional account at Mr.Green Verification not possible.

Provisional account at Mr.Green Verification not possible.

Provisional account at Mr.Green Verification not possible.

Provisional account at Mr.Green Verification not possible.

Provisional account at Mr.Green Verification not possible.

Provisional account at Mr.Green Verification not possible.

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