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Casino verification: Pokerstars Vegas unserious?

Topic created on 27th Feb. 2021 | Page: 1 of 2 | Answers: 18 | Views: 2,963
Hane1965

Pokerstars Vegas unserious?

27th Feb. 2021, at 12:29 pm CET#1
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Hello, I played at Pokerstars Vegas and won a few hundred euros... Wanted to withdraw the then, after 3 days came an email that I have to verify my account and the withdrawal is frozen until then... I have uploaded the required documents immediately and waiting since then for a response... Have already tried several times to get a response, but without success...
Do you have experience with this casino? Thought actually it would be serious, since it is more or less offered by sky bet...

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Hidaruma
Top Member

Pokerstars Vegas unserious?

27th Feb. 2021, at 12:38 pm CET#2
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Hane1965 wrote on 27.02.2021 at 12:29 pm: Hello, I played at Pokerstars Vegas and won a few hundred euros... Wanted to withdraw the then, after 3 days came an email that I have to verify my account and the withdrawal will be frozen until then... I have uploaded the required documents immediately and waiting since then for a response... Have already tried several times to get a response, but without success...
Do you have experience with this casino? Actually thought it was serious, since it is more or less offered by sky bet...

You will definitely get your money. The Verification process might take longer, but that doesn't matter

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B****G

Pokerstars Vegas unserious?

27th Feb. 2021, at 12:57 pm CET#3
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Hane1965 wrote on 27.02.2021 at 12:29 pm: Hello, I played at Pokerstars Vegas and won a few hundred euros... Wanted to withdraw the then, after 3 days came an email that I have to verify my account and the withdrawal will be frozen until then... I have uploaded the required documents immediately and waiting since then for a response... Have already tried several times to get a response, but without success...
Do you have experience with this casino? Thought it was actually serious, since it is more or less offered by sky bet...

They are serious, have the best experience with them, payouts within 5 minutes on Neteller, only the support is very slow, then they were faster, but you will get your money aufjedenfall

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Comingsoon19
Experienced

Pokerstars Vegas unserious?

27th Feb. 2021, at 02:02 pm CET#4
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I can only agree with the previous speakers. Just a little patience with the verification. If the is through everything goes really fast. But currently there are some candidates who seem to need with the Verification really long.

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tEquilA
Amateur

Pokerstars Vegas unserious?

27th Feb. 2021, at 08:32 pm CET#5
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Hane1965 wrote on 27.02.2021 at 12:29 pm: Hello, I played at Pokerstars Vegas and won a few hundred euros... Wanted to withdraw the then, after 3 days came an email that I have to verify my account and the withdrawal will be frozen until then... I have uploaded the required documents immediately and waiting since then for a response... Have already tried several times to get a response, but without success...
Do you have experience with this casino? Actually thought it was reputable since it is more or less offered by sky bet...

It is the weekend. The people who do the Verification have that too...
Pokerstars is 100% serious. You will get your money.

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Chrizzi
Experienced

Pokerstars Vegas unserious?

27th Feb. 2021, at 08:49 pm CET#6
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You definitely will. You can usually play there only after proof of identity.

About the Einzahlzngsverfahren for example. And if you disclose that, I generally advise you to add a proof of address and a passport. Support may take their time

-always in English (goes faster) as long as you are not locked always Live Chat

- with e-mail a "Prio" in the subject line (not from me )

-DM on Twitter

Have a nice weekend

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Belion
Visitor

Pokerstars Vegas unserious?

28th Feb. 2021, at 02:38 am CET#7
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I'm a customer since 2014 and withdrawals are just as fast as deposits even in the 4-digit goes through Skrill relatively quickly (Maximum 15 minutes, if at all)

Serious. Only if you are unverified, your current address is not correct or play with others from your household can there be problems where they bitch

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upola
Legend

Pokerstars Vegas unserious?

28th Feb. 2021, at 07:47 am CET#8
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I also no longer play at Pokerstars.
Had won there 250 euros, was asked to verify me, have uploaded everything and then waited.3 weeks nothing happened, I have written again and again to the support but there was no response.
Only when I switched on the IBAS, I got my money.
Serious is different.

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Hidaruma
Top Member

Pokerstars Vegas unserious?

28th Feb. 2021, at 09:17 am CET#9
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upola wrote on 28.02.2021 at 07:47: At Pokerstars I also no longer play.
Had won 250 euros there,was asked to verify myself,uploaded everything and then waited.Nothing happened for 3 weeks,I kept writing to support but no reply.
Only when I switched on the IBAS, I got my money.
Serious is different.

A long processing time has nothing to do with unserious. Such Pappnasen like you are the reason that some casinos are unjustly put in a bad light.

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upola
Legend

Pokerstars Vegas unserious?

28th Feb. 2021, at 02:15 pm CET#10
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Hidaruma wrote on 02/28/2021 at 09:17 PM

A long processing time has nothing to do with unserious. Pappnasen like you are the reason that some casinos are unfairly put in a bad light.

What kind of bird are you.
If you have to wait 3 weeks for his money, that is not serious.
The casinos are put in a bad light, for most casinos themselves.

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