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Casino verification: Platin Casino does not accept screenshots

Topic created on 09th Jul. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,971
Cookie2014

Platin Casino does not accept screenshots

9th Jul. 2020, at 05:39 am CEST#1
0 Likes

Nobody has liked this post so far
Hello,

I have received a mail from above casino that I have to declare my source of income

I sent screenshots of my electronic bank statement. These were not recognized :

"Hello xy,

unfortunately we are not allowed to accept screenshots of financial statements. In addition, it is unfortunately not apparent on yours what kind of or, whose account it is. In order to complete the Verification, the submitted documents must be able to be assigned to your person without any doubt (name, IBAN and address as well as date)."

Everything is on the bank statement except the address.however, my account was already verified in 2018 with this exact account.

The bank statements themselves show my salary as well as other casino wins which make it clear that I was able to pay the money from my account.

Does anyone have similar experiences? I have 20,000 euros in my player account and that would be more than annoying if they do not pay out this win. After all, I have deposited enough.

Oh yeah and I've only been playing there again for 2 weeks and I moved last year. I can't change the address myself. I have to write to the support tomorrow morning. Not that I'm also turned into a rope, in the terms and conditions is immediately change......

Lg



This post has been translated automatically

Anonym

Platin Casino does not accept screenshots

9th Jul. 2020, at 06:40 am CEST#2
0 Likes

Nobody has liked this post so far
Cookie2014 wrote on 09/07/2020 at 05:39: Hello,

I received a mail from above casino that I have to declare my source of income

I sent screenshots of my electronic bank statement. These were not acknowledged :

"Hello xy,

unfortunately we are not allowed to accept screenshots of financial statements. In addition, it is unfortunately not apparent on yours what kind of or whose account it is. In order to complete the Verification, the submitted documents must be able to be assigned to your person without any doubt (name, IBAN and address as well as date)."

Everything is on the bank statement except the address.however, my account was already verified in 2018 with this exact account.

The bank statements themselves show my salary as well as other casino wins which make it clear that I was able to pay the money from my account.

Does anyone have similar experiences? I have 20,000 euros in my player account and that would be more than annoying if they do not pay out this win. After all, I have deposited enough.

Oh yeah and I've only been playing there again for 2 weeks and I moved last year. I can't change the address myself. I have to write to the support tomorrow morning. Not that I'm also turned into a rope, in the terms and conditions is immediately change......

Lg




One source of income is a pay stub, for example.

This post has been translated automatically

Cookie2014

Platin Casino does not accept screenshots

9th Jul. 2020, at 08:38 am CEST#3
0 Likes

Nobody has liked this post so far
Yes, but they want to know where I got the money I gambled away this month with proof, because I was in the red before

And I can not show a bank statement from July... What do they want to have then?

This post has been translated automatically

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