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Casino verification: Platincasino,legal options?

Topic created on 23rd Apr. 2021 | Page: 1 of 1 | Answers: 6 | Views: 1,833
Hansegirl

Platincasino,legal options?

23rd Apr. 2021, at 02:07 am CEST#1
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Moin Moin,
My Verification at Platincasino takes now already 10 days!!!!!!?
In every mail you want new statements, powers of attorney, etc, we have uploaded everything every time and after the check always comes what new to it, that's total mache !!!
Now I have also won a higher amount and my account must be verified until 03.05.
The support is pretty bad and helps times little.
What are the legal options,
Does anyone have an idea or evtl ne address and Germany???

Many thanks

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Hidaruma
Top Member

Platincasino,legal options?

23rd Apr. 2021, at 08:07 am CEST#2
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Hm. My Verification went quickly and without problems. They didn't ask for anything new either. What do they want? You can probably look for legal assistance in vain.

If your concern is actually the fault of the casino, I would ask the GJ mod Caro.

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upola
Legend

Platincasino,legal options?

23rd Apr. 2021, at 09:01 am CEST#3
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Why does your account need to be verified by 3.5?

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DieWunderharke5000
Top Member

Platincasino,legal options?

23rd Apr. 2021, at 09:52 am CEST#4
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Hansegirl wrote on 23.04.2021 at 02:07
In every mail you want new statements,powers of attorney etc, we have uploaded everything every time and after the check always comes what new to it , that's total Mache !!!

Moin Moin,

YOU have not by chance shared an account with several people and deposited from different accounts? Account and account different people or something?

What exactly is still required, or on which documents it fails? Do they just want the normal Know your customer things or more?



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Kaffeetant
Rookie

Platincasino,legal options?

23rd Apr. 2021, at 10:40 am CEST#5
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I have been registered there for a long time and have never had any problems. I recently got a new account, then they wanted to have a Deposit slip. The processed took 4 hours and now I am verified again
I have always received my wins very quickly, usually on the same day

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Kleinkariert
Expert

Platincasino,legal options?

23rd Apr. 2021, at 12:44 pm CEST#6
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The best way to solve this is via Gamblejoe, e.g. write Julian via the Communicator:

-> https://www.gamblejoe.com/communicator/julian/

I don't recommend legal assistance, as it is still illegal to gamble in DE. The toleration is not legally backed up, it's just an instruction and it won't apply specifically to Platin. Since they haven't really gotten involved with the new rules.

There is basically always the supervisory authority MGA which is responsible for the casinos in Malta, but before this becomes active you must have previously tried it with the arbitration board of the respective casino. In this case eCOGRA, but you have to write everything in English. Solutions of the case sometimes take 1 - 3 months. Therefore, it is always advisable to first try it through affiliates such as Gamblejoe or other sites that promote the casino, as it is usually much faster.

I am very confident that it is only a matter of time and you will get the money in the end.

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Caro
Expert

Platincasino,legal options?

23rd Apr. 2021, at 12:50 pm CEST#7
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I have already contacted the TE, but am still waiting to hear back.

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