Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino verification: Platincasino,legal options?

Topic created on 23rd Apr. 2021 | Page: 1 of 1 | Answers: 6 | Views: 1,818
Hansegirl

Platincasino,legal options?

23rd Apr. 2021, at 02:07 am CEST#1
0 Likes

Nobody has liked this post so far
Moin Moin,
My Verification at Platincasino takes now already 10 days!!!!!!?
In every mail you want new statements, powers of attorney, etc, we have uploaded everything every time and after the check always comes what new to it, that's total mache !!!
Now I have also won a higher amount and my account must be verified until 03.05.
The support is pretty bad and helps times little.
What are the legal options,
Does anyone have an idea or evtl ne address and Germany???

Many thanks

This post has been translated automatically

Hidaruma
Top Member

Platincasino,legal options?

23rd Apr. 2021, at 08:07 am CEST#2
0 Likes

Nobody has liked this post so far
Hm. My Verification went quickly and without problems. They didn't ask for anything new either. What do they want? You can probably look for legal assistance in vain.

If your concern is actually the fault of the casino, I would ask the GJ mod Caro.

This post has been translated automatically

upola
Legend

Platincasino,legal options?

23rd Apr. 2021, at 09:01 am CEST#3
0 Likes

Nobody has liked this post so far
Why does your account need to be verified by 3.5?

This post has been translated automatically

DieWunderharke5000
Top Member

Platincasino,legal options?

23rd Apr. 2021, at 09:52 am CEST#4
0 Likes

Nobody has liked this post so far
Hansegirl wrote on 23.04.2021 at 02:07
In every mail you want new statements,powers of attorney etc, we have uploaded everything every time and after the check always comes what new to it , that's total Mache !!!

Moin Moin,

YOU have not by chance shared an account with several people and deposited from different accounts? Account and account different people or something?

What exactly is still required, or on which documents it fails? Do they just want the normal Know your customer things or more?



This post has been translated automatically

Kaffeetant
Rookie

Platincasino,legal options?

23rd Apr. 2021, at 10:40 am CEST#5
0 Likes

Nobody has liked this post so far
I have been registered there for a long time and have never had any problems. I recently got a new account, then they wanted to have a Deposit slip. The processed took 4 hours and now I am verified again
I have always received my wins very quickly, usually on the same day

This post has been translated automatically

Kleinkariert
Expert

Platincasino,legal options?

23rd Apr. 2021, at 12:44 pm CEST#6
0 Likes

Nobody has liked this post so far
The best way to solve this is via Gamblejoe, e.g. write Julian via the Communicator:

-> https://www.gamblejoe.com/communicator/julian/

I don't recommend legal assistance, as it is still illegal to gamble in DE. The toleration is not legally backed up, it's just an instruction and it won't apply specifically to Platin. Since they haven't really gotten involved with the new rules.

There is basically always the supervisory authority MGA which is responsible for the casinos in Malta, but before this becomes active you must have previously tried it with the arbitration board of the respective casino. In this case eCOGRA, but you have to write everything in English. Solutions of the case sometimes take 1 - 3 months. Therefore, it is always advisable to first try it through affiliates such as Gamblejoe or other sites that promote the casino, as it is usually much faster.

I am very confident that it is only a matter of time and you will get the money in the end.

This post has been translated automatically

Caro
Expert

Platincasino,legal options?

23rd Apr. 2021, at 12:50 pm CEST#7
0 Likes

Nobody has liked this post so far
I have already contacted the TE, but am still waiting to hear back.

This post has been translated automatically

Hot Topics17th Nov. 2024 at 10:40 pm CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately