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Casino verification: Platincasino Verification

Topic created on 25th Feb. 2021 | Page: 1 of 1 | Answers: 8 | Views: 2,007
Wefoh
Good day was always silent reader here and have me like erfahrungen winning pictures and good Online Casinos rausgesucht ... must also say here you get everything and is always up to date : )

Now to my concern ... I have after a long time times again played at Platin Casino and I think in 2019 where I did not know all that has a buddy 10 euros by immediate transfer to my account rauf made but is of course no win came nothing and since I did not know that one may not and yes now I know it and use only Paysafe over my name ... then I have the more often or exclusively only with Paysafe deposited no matter where ... always Paysafe .
Yesterday I deposited 25 euros at Platin Casino by Paysafe over my name which is also in my Platincasino profile as it should be and the terms and conditions require it. From the 25 euros were now 4000 euros without bonus all real money and the first hurdle is now that I moved some time ago and wanted to change that in my profile and so I was told I should do that by email ... said done also uploaded everything in my account for Verification and as a response then came an email that I should justify the immediate transfer of the other person ... my answer was I have deposited 25 euros by Paysafe and the current money is only through my name originated with my Paysafe account like all other deposits before also

The question is, did I do something wrong now because I made the very first Deposit in 2019 with a buddy's card ? I had then quickly received an email that this may not happen again otherwise I can no longer make deposits and as I said I have there more often with my Paysafe account otherwise deposited than I knew it then that means I may continue to play there normally . And the biggest question is ... can they now take away the 4000 from me? I have done nothing else wrong ... 25 Paysafe my name and no bonus?

Please excuse this long text . Am grateful for any help because 4000 is a mega win because I'm more like the low roler player

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Sarkasto
Expert
If I were you, I would describe everything exactly as it was by email. They will probably ask for a document from you or your buddy, on which the situation is briefly explained with his signature (if necessary, he must also prove his account with a bank statement / passport)

To your question whether you have done something wrong: Yes. If you had read the terms and conditions would certainly not happen. Or your buddy.

A buddy has also once "forced" me to Deposit with his account on my Pokerstars account. But since I am aware of the rules, I just do not play there. Will not let something like that but on the other hand again on any of my accounts xD

Good luck anyway

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Wefoh
warennn wrote on 25.02.2021 at 21:04: Huhu, would describe in your place by email everything exactly as it was. They will probably ask for a document from you or your buddy explaining the situation briefly with his signature (he may also have to prove his account with bank statement/perso)

To your question whether you have done something wrong: Yes. If you had read the terms and conditions would certainly not happen. Or your buddy.

A buddy has also once "forced" me to Deposit with his account on my Pokerstars account. But since I am aware of the rules, I just do not play there. Will not let something like that but on the other hand again on any of my accounts xD

Good luck anyway

Thanks for the answer . So I meant rather if I did something wrong so serious that they would take away the 4000 me although the right with 25 euros Paysafe under my name were deposited?

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DerHamburger87
Top Member
Wefoh wrote on 02/25/2021 at 9:15 pm
Thanks for the answer . So I meant rather if I have done something wrong so serious that they would take away the 4000 me although the right with 25 euros Paysafe under my name were deposited ?

He had written, what you have done wrong is that it is just clearly in the terms and conditions that foreign accounts may not be used or the means of payment that you use for transactions in the casino must run on your name!

I understand your approach in that you say that the win with the Paysafecard was used as a means of payment under your name. The fact that Platincasino wants an explanation for the Deposit at that time and does not reject the payout in principle in advance (I think many, many casinos would confiscate the win due to the AGB), gives hope in this regard.
But you should clarify this with the casino and hope for goodwill here. Here, no one can tell you how that turns out, but violations of terms and conditions end for the most part in the rejection of the withdrawal request. At least that's how I know it.

As the previous speaker said, best to communicate with the casino, describe the case and hope

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CashOut
Experienced
And how did it go?

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Wefoh
CashOut wrote on 27/02/2021 at 21:54: And how did it go?

Want an explanation why I made the Deposit from a buddy ... then a confirmation from him and Verification documents from him ... must still do that now and meanwhile are from the 4000 €, 12000 euros become so now I wirklih hope that everything works 🥺😢

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evopower140
Expert
So if it were now at any booth I would say you have bad luck but Platinum is very accommodating and actually puts no stones in the way because are not the fastest but they accept documents that otherwise not even Videoslots accepts that has to mean something so think you get your money but I would stop playing now and wait for the win because if the buzzer is too high then that can also be the say no

But I think you get your money because there is extra so a column for Verification with power of attorney and so

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CashOut
Experienced
Paying out takes a really long time at Platincasino which is really a big minus point

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evopower140
Expert
This is not quite true once you are verified and there is no more history, you will have your money in the eWallet in 1 to 2 hours and in your account within 1 day

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