Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino verification: Platincasino refuses verification for weeks now

Topic created on 03rd Mar. 2022 | Page: 1 of 2 | Answers: 15 | Views: 2,329
hamburgerjung11
Visitor
Afternoon,

actually I am a silent reader here, now it has also caught me with a problem.

I am trying to verify my account at Platincasino since December.

No matter if screenshots, scanned pdf or other - every time my documents are rejected.

-I have the front and. Back of my ID card several times!
-I have submitted a current bank statement with address several times!
-i have submitted the front and. I have submitted the front and back of my bank card several times!

No matter how, when and what I send it is rejected.

That can not be, Deposit in seconds without Verification but as soon as you want to withdraw, the casino apparently Quer.

I think I have tried long enough to verify me and also the casino several chances.

I hope you can help me here...

With kind regards

This post has been translated automatically

PlaySweet
Visitor
Good morning,

do you get an email from Platincasino with an update why they rejected the documents? Or did you ask the support?

Many greetings

This post has been translated automatically

Hidaruma
Top Member
You will certainly have submitted something wrong. You will receive an e-mail there in which the correct procedure is described. It was the same for me. With bank/credit cards, for example, certain parts of the respective number must be hidden.

It's best to ask the support before you open a post here.

lg

This post has been translated automatically

Spas25
Hi 
I have been trying chat since yesterday to get my withdrawal and have heard nothing . Does anyone get response from platincasino
f****u

Hidaruma wrote on 03/03/2022 at 12:18 pm: You will surely have submitted something wrong. You get a mail there, in which the correct procedure is described. It was the same for me. For example, for bank/credit cards, certain parts of the respective number must be hidden.

It's best to ask the support before you open a post here.

lg

Please ask Hidurama first, before you dare to ask a question in a forum

in a forum!

This post has been translated automatically

Hidaruma
Top Member

fuyuyu wrote on 03/03/2022 at 12:35 PM

Please ask Hidurama first before you dare to ask a question in a forum

in a forum!

or alternatively just take the initiative yourself first.

This post has been translated automatically

Sarkasto
Expert
Have you looked at the date?

Why do you dig up such a thread?

This post has been translated automatically

Spas25
I am owed money and can’t even withdraw . It is slightly worrying. I took a time out so can’t log in either !
Caro
Expert
Sarkasto wrote on 03/03/2022 at 12:59 pm: Have you whistles ever looked at the date?

Why dig up a thread like this?

Why? The thread is from today

This post has been translated automatically

f****u

Hidaruma wrote on 03/03/2022 at 12:47 PM

or alternatively just take the initiative yourself first.

I agree with you, but don't put him in his place like that! He wants help after all.

This post has been translated automatically

Hot Topics5th Nov. 2024 at 06:35 am CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately