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Casino verification: Platincasino refuses verification for weeks now

Topic created on 03rd Mar. 2022 | Page: 1 of 2 | Answers: 15 | Views: 2,343
hamburgerjung11
Visitor

Platincasino refuses verification for weeks now

3rd Mar. 2022, at 08:42 am CET#1
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Afternoon,

actually I am a silent reader here, now it has also caught me with a problem.

I am trying to verify my account at Platincasino since December.

No matter if screenshots, scanned pdf or other - every time my documents are rejected.

-I have the front and. Back of my ID card several times!
-I have submitted a current bank statement with address several times!
-i have submitted the front and. I have submitted the front and back of my bank card several times!

No matter how, when and what I send it is rejected.

That can not be, Deposit in seconds without Verification but as soon as you want to withdraw, the casino apparently Quer.

I think I have tried long enough to verify me and also the casino several chances.

I hope you can help me here...

With kind regards

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PlaySweet
Visitor

Platincasino refuses verification for weeks now

3rd Mar. 2022, at 08:52 am CET#2
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Good morning,

do you get an email from Platincasino with an update why they rejected the documents? Or did you ask the support?

Many greetings

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Hidaruma
Top Member

Platincasino refuses verification for weeks now

3rd Mar. 2022, at 12:18 pm CET#3
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You will certainly have submitted something wrong. You will receive an e-mail there in which the correct procedure is described. It was the same for me. With bank/credit cards, for example, certain parts of the respective number must be hidden.

It's best to ask the support before you open a post here.

lg

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Spas25

Platincasino refuses verification for weeks now

3rd Mar. 2022, at 12:22 pm CET#4
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Hi 
I have been trying chat since yesterday to get my withdrawal and have heard nothing . Does anyone get response from platincasino
f****u

Platincasino refuses verification for weeks now

3rd Mar. 2022, at 12:35 pm CET#5
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Hidaruma wrote on 03/03/2022 at 12:18 pm: You will surely have submitted something wrong. You get a mail there, in which the correct procedure is described. It was the same for me. For example, for bank/credit cards, certain parts of the respective number must be hidden.

It's best to ask the support before you open a post here.

lg

Please ask Hidurama first, before you dare to ask a question in a forum

in a forum!

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Hidaruma
Top Member

Platincasino refuses verification for weeks now

3rd Mar. 2022, at 12:47 pm CET#6
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fuyuyu wrote on 03/03/2022 at 12:35 PM

Please ask Hidurama first before you dare to ask a question in a forum

in a forum!

or alternatively just take the initiative yourself first.

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Sarkasto
Expert

Platincasino refuses verification for weeks now

3rd Mar. 2022, at 12:59 pm CET#7
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Have you looked at the date?

Why do you dig up such a thread?

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Spas25

Platincasino refuses verification for weeks now

3rd Mar. 2022, at 01:01 pm CET#8
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I am owed money and can’t even withdraw . It is slightly worrying. I took a time out so can’t log in either !
Caro
Expert

Platincasino refuses verification for weeks now

3rd Mar. 2022, at 01:06 pm CET#9
1 Like

Liked this post: Avatar von Dutch78 Dutch78
Sarkasto wrote on 03/03/2022 at 12:59 pm: Have you whistles ever looked at the date?

Why dig up a thread like this?

Why? The thread is from today

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f****u

Platincasino refuses verification for weeks now

3rd Mar. 2022, at 01:18 pm CET#10
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Hidaruma wrote on 03/03/2022 at 12:47 PM

or alternatively just take the initiative yourself first.

I agree with you, but don't put him in his place like that! He wants help after all.

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