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Casino verification: Platincasino problems verification/withdrawal (Page 2)

Topic created on 25th Jul. 2024 | Page: 2 of 2 | Answers: 27 | Views: 1,966
gamble1
Icon

zocker0815 wrote on July 28th, 2024 at 8:57 pm:

what was your biggest payout at one time after the new takeover...


yes I am also far in the plus there but no longer played under new management....

well even as you think how well it is going with you, it is always amazing that in the week 1-2 new threads about Platin come, with headline: payout problems hinalteaktik... ect.pp.


i'm surprised that there are never any negative threads about LuckyDreams, Winz, Justcasino, Run4Win ect....???

well certainly not everyone will know the casinos, but luckydreams alone can be equated with platin in terms of popularity


and as I said, you always read the frustration out of the threads against platin, sure you may be right about signing with a credit card etc...


but at the end of the day in my eyes facts count and facts are that almost no week goes by without a new negative thread being opened about platin......


i mean it's so conspicuous when you read something like this regularly, there must be something wrong, and if it's just willful stalling tactics, it's an absolute no go

But the question is rather why does everyone get their money after endless back and forth? I'm not talking nicely here if I really seriously had the impression that they were doing it willfully, but you know just as well as I do how often the problem is sitting in front of the screen with such stories


I've also criticized Platin's information policy often enough, because you have to run after everything to find out what's going on, but I've never experienced willful delays

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Kim3112
gamble1 wrote on July 26, 2024 at 3:35 pm:

No they can't but they can hold back until you give them what they want

So I have new info. I finally have some good news. After I told the Platincasino that I will take legal action because I was constantly rejected in the Verification, I finally got my win after almost 2 weeks (now WE). Once again a small contribution from me regarding the Paycafe card. I have already made a depositor at Platincasino using it. I had to upload my Paycafe account statement for the payout and then the win of 100€ came to my account. For all those who are still arguing and annoyed about a payout from Platincasino. Go to the pernament with emails on the sink, then you get your full win after almost 2 weeks. Because, in the end, they can't keep it - good luck. My lesson - I will never play Platincasino again. It's easy on my nerves. AskGamblers didn't help me at all. Even though I have sent proof and proof that there is a delay in my payout. What I don't understand. I also wrote to another place that is in the Platincasino account where you should go, they accepted the letter from my bank, the card does not need a signature! And so the money was transferred to the linked account. It has never been such a fuss as with Platincasino. Never again.

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gamble1
Icon

Kim3112 wrote on July 29, 2024 at 1:33 pm:
So I have new info. I finally have some good news. After I told the Platincasino that I would take legal action because I was constantly rejected in the Verification process, I finally got my win after almost 2 weeks (now WE). Another small contribution from me regarding the Paycafe card. I have already made a depositor at Platincasino using it. I had to upload my Paycafe account statement for the payout and then the win of 100€ came to my account. For all those who are still arguing and annoyed about a payout from Platincasino. Go to the pernament with emails on the sink, then you get your full win after almost 2 weeks. Because, in the end, they can't keep it - good luck. My lesson - I will never play Platincasino again. It's easy on my nerves. AskGamblers didn't help me at all. Even though I have sent proof and proof that there is a delay in my payout. What I don't understand. I also wrote to another place that is in the Platincasino account where you should go, they accepted the letter from my bank, the card does not need a signature! And so the money was transferred to the linked account. It has never been such a fuss as with Platincasino. Never again.

I'm really pleased but I don't think the threat had any effect here, you can't take any legal action against the casino at all and they know that very well, I just think here again an employee was overwhelmed and it was solved elsewhere by someone with more authority


Happens in many casinos because it would usually only be a delay if you don't get your money without an action but here there was a verification in the room that was not feasible for some reason so it is not a delay if you are now fully verified there should be no more problems

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zocker0815
Top Member

frapi07 wrote on July 28, 2024 at 11:52 pm:
How bitter can you be, please? Resentment can be bad. You'd think these people had stolen from you or beaten you up. I wish you a Speedy recovery and that you manage to drive the resentment out of you. A toxic attitude like that will certainly harm you in the long term.

I am also one of those users who played on Platin (until the switch) and had almost exclusively good experiences. What it looks like after the change - no idea, I don't play there anymore, but I warn against Platin that they have been causing problems with higher payouts since the change. I see exactly the same with gamble. I don't read posts from "old established" people praising Platin to the skies when it's not true.

In all seriousness, what do you want me to write? Should I lie and say that I never received my money? Should I lie and say that I never had the experience of getting 3k paid out within 60 minutes? Please explain to me how you think I should behave. You seem to know and follow the code of conduct (warning, sarcasm).

I would also generally advise you, before you write such toxic comments, to think about whether this is happening the way you perceive it.

when i read your text i see that you can't put 1+1 together


imagine i am also high in the plus at platin, but didn't play there anymore afterwards....


and there are endless threads here about the facts/problems that the "new" platin causes, I don't even want to know how many people have already lost their win there just because of the old tactics

it annoys me that there are new threads every few days about problems with Platin.... that many people here don't get it, or are ignorant and Deposit anyway and end up crying here again

on the other hand it's good because then you can see what's going on there


people, at the end of the day i don't give a shit what you do...... nevertheless i'll stick with it i hope there will be a thread "mega hit with platin doesn't pay out" maybe even a regular user from here


and i don't know what some people are getting upset about, i didn't mention any names here, in fact i only had that in mind that many people praise Platin here even after all the complaints, i don't know exactly who they were the last few times by name....

but it looks as if a few people here feel directly addressed, I didn't mention any names

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gamble1
Icon

zocker0815 wrote on 29.07.2024 at 23:27:

when i read your text i see that you can't put 1+1 together


imagine i am also high in the plus at platin, but didn't play there anymore afterwards....


and there are endless threads here about the facts/problems that the "new" platin causes, I don't even want to know how many people have already lost their win there just because of the old tactics

it annoys me that there are new threads every few days about problems with Platin.... that many people here don't get it, or are ignorant and Deposit anyway and end up crying here again

on the other hand it's good because then you can see what's going on there


people, at the end of the day i don't give a shit what you do...... nevertheless i'll stick with it i hope there will be a thread "mega hit with platin doesn't pay out" maybe even a regular user from here


and i don't know what some people are getting upset about, i didn't mention any names here, in fact i only had that in mind that many people praise Platin here even after all the complaints, i don't know exactly who they were the last few times by name....

but it looks like a few people here feel directly addressed, I didn't mention any names

But I'm pretty sure you've mentioned my name a few times in other threads when it came to Platin, they were just little side blows and nothing that should be taken as a big deal, but I'm pretty sure there was something along those lines


Apart from that, why is it a stalling tactic if you strictly interpret your Verification policy and simply have guidelines that you implement 1:1? Have you seen a thread here where Platin is looking for hypocritical excuses not to pay ? Well, I haven't seen anything like that lately, it's always been about verification stories where things were demanded

And even I had problems with my new verification there after the change but that was just a mixture of my own stupidity not reading correctly and sometimes funny statements from Platin which didn't happen anymore after it was done

I don't want to defend anything and they can certainly improve many things but a store that does everything possible not to pay doesn't even come close to this here, you can rather go up a few threads and take a look at the store where suddenly Skype requests conversations or how many people suddenly started asking for more data after € 50 deposited than you need for a loan because these are delaying tactics

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R3hab
Elite

zocker0815 wrote on 29.07.2024 at 23:27:

when i read your text i see that you can't put 1+1 together


imagine i'm also high in the plus at platin, but didn't play there anymore afterwards....


and there are endless threads here about the facts/problems that the "new" platin causes, I don't even want to know how many people have already lost their win there just because of the old tactics

it annoys me that there are new threads every few days about problems with Platin.... that many people here don't get it or are ignorant and Deposit anyway and end up crying here again

on the other hand it's good because then you can see what's going on there


people, at the end of the day i don't give a shit what you do...... nevertheless i'll stick with it i hope there will be a thread "mega hit with platin doesn't pay out" maybe even a regular user from here


and i don't know what some people are getting upset about, i didn't mention any names here, in fact i only had that in mind that many people praise Platin here even after all the complaints, i don't know exactly who they were the last few times by name....

but it looks as if a few people here feel directly addressed, I didn't mention any names

But I agree with you, so you're not the only one.

I don't begrudge anyone their win, but my gut feeling is exactly what you're talking about

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frapi07
Elite

zocker0815 wrote on 29.07.2024 at 23:27:

when i read your text i see that you can't put 1+1 together


imagine i'm also high in the plus at platin, but didn't play there anymore afterwards....


and there are endless threads here about the facts/problems that the "new" platin causes, I don't even want to know how many people have already lost their win there just because of the old tactics

it annoys me that there are new threads every few days about problems with Platin.... that many people here don't get it, or are ignorant and Deposit anyway and end up crying here again

on the other hand it's good because then you can see what's going on there


people, at the end of the day i don't give a shit what you do...... nevertheless i'll stick with it i hope there will be a thread "mega hit with platin doesn't pay out" maybe even a regular user from here


and i don't know what some people are getting upset about, i didn't mention any names here, in fact i only had that in mind that many people praise Platin here even after all the complaints, i don't know exactly who they were the last few times by name....

but it looks like a few people here feel directly addressed, I didn't mention any names

Imagine, I'm in the red there and despite everything, I've hardly written anything negative about the "old" Platin. However, I have criticized the "old" Platin before, when even the VIP support ignored questions or they messed around with bonuses. The fact remains that you got your money paid out quickly if you were verified and hadn't broken any rules. I still stand by that, because I've only had this experience and I can even prove it, I still have all the emails - but according to you, we're just some Platin fanboys.

I've also noticed that it's no longer like that since the license change and I don't dispute that. That's also why I warn everyone about Platin and I see this behavior from gamble1 as well. He also emphasized that he had problems with Verification at the beginning, but since this has been sorted out, he has been able to pay out everything without any problems so far.

I can understand why you are annoyed by the number of Platin players who deposit diligently and then report withdrawal problems here. So to speak: "You knew the danger and played with fire anyway. Live with the consequences".

But your post was not directed at these players, but at "old comrades" who praise Platin to the skies. I found the latter very toxic of you. I mean, no matter which player it may be, expressing this wish several times shows an unsightly side of you. I've often wondered how you can be able to wish for something like that (the experience can be depressing and for many, 10k would solve many problems!) without feeling toxic. I think you generally find it difficult to put yourself in the shoes of your fellow human beings, otherwise you wouldn't make such wishes.

I hope you understand now that I was never talking about names, but that you generally don't wish such things on anyone.

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frapi07
Elite

gamble1 wrote on 30.07.2024 00:03:

But I'm pretty sure you've already mentioned my name in other threads when it came to Platin, it was just a little side blow and nothing that should be taken as a big thing but pretty sure there was something along those lines


Apart from that, why is it a stalling tactic if you strictly interpret your Verification policy and simply have guidelines that you implement 1:1? Have you seen a thread here where Platin is looking for hypocritical excuses not to pay ? Well, I haven't seen anything like that lately, it's always been about verification stories where things were demanded

And even I had problems with my new verification there after the change but that was just a mixture of my own stupidity not reading correctly and sometimes funny statements from Platin which didn't happen anymore after it was done

I don't want to defend anything and they can certainly improve many things, but a store that does everything possible not to pay doesn't even come close to that here, you can rather go up a few threads and take a look at the store where suddenly Skype requests conversations or how many people suddenly started asking for more data after a €50 depositor than you need for a loan because these are delaying tactics

I can remember an OC that asked for verification before paying out €50. The icing on the cake: A photo where you had to stand in front of a street sign and house number sign - this is rather rare in Germany.

Many people simply forget that there are OCs where you have to wait several weeks for your money and really compare it to Platin.

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gamble1
Icon
frapi07 wrote on 30.07.2024 at 03:23:

I remember an OC who asked for Verification to withdraw €50. The crowning glory: A photo where you had to stand in front of the street sign and house number sign - is rather rare in Germany.

Many people simply forget that there are OCs where you have to wait several weeks for your money and really compare it to Platin.

That's exactly what I mean, I'm not saying that everything runs smoothly at Platin or that you don't have any problems there from time to time, but if you compare it with what other OCs have already come around the corner here, I really don't see any arbitrary delays here with the best will in the world


Here you don't have to submit half your family tree, nor do you have to submit your brother's or sister's payslips because you have received a payment that you can see on your bank statement (unfortunately, this has all happened with other providers)

I also have to say that the old Platin had a lot more problems than the new one - I had to ask Caro for help so often because something wasn't clear or the casino had messed up, not to mention all the promotions that didn't work properly

Currently there are "only" problems in the communication for the verification requirements, is that ok? No, certainly not, but there are so many worse providers, especially as the people in front of the screen are also often the problem if you Deposit with the wrong payment methods that don't belong to you or wonder why you have to verify old payment methods although it is so logical to have to verify all the methods you have used theoretically first and this is only checked when you pay out (would not be possible at all in normal operation) or use the virtual credit card which is not actually intended for such transactions where you have to verify yourself

But no, you just turn up and blame everyone but yourself or don't even think for a second about whether you might be causing the problem

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frapi07
Elite

gamble1 wrote on 30.07.2024 at 04:50 am:
That's exactly what I mean I'm not saying everything runs smoothly at Platin or that you don't have problems there from time to time but if you compare it with what other Oc's have already come around the corner here I really don't see any arbitrary delay actions here with the best will in the world


Here you don't have to submit half your family tree, nor do you have to submit your brother's or sister's payslips because you have received a payment that you can see on your bank statement (unfortunately, this has all happened with other providers)

I also have to say that the old Platin had a lot more problems than the new one - I had to ask Caro for help so often because something wasn't clear or the casino had messed up, not to mention all the promotions that didn't work properly

Currently there are "only" problems in the communication for the Verification requirements, is that ok? No, certainly not, but there are so many worse providers, especially as the people in front of the screen are also often the problem if you Deposit with the wrong payment methods that don't belong to you or wonder why you have to verify old payment methods although it is so logical to have to verify all the methods you have used theoretically first and this is only checked when you pay out (would not be possible at all in normal operation) or use the virtual credit card which is not actually intended for such transactions where you have to verify yourself

But no, you just turn up and blame everyone but yourself or don't even think for a second about whether you might be causing the problem

Yes, I can only agree that there are worse providers. I mean, I also think it sucks when an OC behaves like that and has clear communication problems.

We had the one case where the support there was incompetent and you gave the player the email address of VIP support. VIP support fixed it (even though the player believed at the time that VIP support hadn't done anything). After they were taken on board, it suddenly went very quickly, but it's clear that he thought they hadn't done anything at the time, you expect an answer or a reaction from VIP support xD

You don't have to send his pedigree, but morally reprehensible he had to make himself naked, but he played very often and also enjoyed it. The fact that they only did this extended verification on a player years later (after the player had lost 100k) was also not okay. Platin has never been perfect, but if we're honest... every OC plays with dirty cards.




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BZASCH1
Visitor
Before the license change, I was very satisfied with Platincasino - everything worked smoothly.

The first few months after the license change were also OK.

In the meantime, the support chat has been switched off and emails are almost never answered.

I've currently been waiting more than two weeks for a payout of €350 - the depositor went via Aircash and Verification is being delayed without end. Documents are not even checked, instead it is claimed that it is a virtual credit card, which is not the case. Even an official confirmation from Aircash is ignored. I cannot even provide the requested documents because they do not exist (IBAN at Aircash, stamps, digital certificates, etc.).

Unfortunately, I can't make any progress at the moment because, as described above, the support team ignores everything I write and send.

Maybe someone has a Tip for me?

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TheFighter86
Rookie
So if you're still playing at Platin or similar casinos these days, you're beyond help. Don't you wonder why you can't be completely verified before depositing? Why is there always a chicanery with withdrawals and not with depositors? Clever people know exactly why...

Play in crypto casinos instead, you don't even need to verify yourself. Is it because of the complexity of the system, i.e. because of the cryptocurrency, or what is it?
I also still don't understand why people here still withdraw to their own bank or credit cards. Haven't you noticed that German banks cancel your accounts as soon as you play with illegal casinos?
You can't even make a depositor from a Jeton wallet via online banking, because the Sparkasse blocks Jeton, even though Jeton has nothing to do with casinos. But I think the banks know exactly what Jeton Wallet is used for. Can therefore only Deposit with Jeton via third-party providers.

I wish you all a nice weekend.

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Donnie
Elite

TheFighter86 wrote on 27.09.2024 at 17:12: So if you're still playing at Platin or similar casinos these days, you're beyond help. Don't you ever wonder why you can't be completely verified before depositing? Why is there always a chicanery with withdrawals and not with depositors? Clever people know exactly why...

Play in crypto casinos instead, you don't even need to verify yourself. Is it because of the complexity of the system, i.e. because of the cryptocurrency, or what is it?
I also still don't understand why people here still withdraw to their own bank or credit cards. Haven't you noticed that German banks cancel your accounts as soon as you play with illegal casinos?
You can't even make a depositor from a Jeton wallet via online banking, because the Sparkasse blocks Jeton, even though Jeton has nothing to do with casinos. But I think the banks know exactly what Jeton Wallet is used for. Can therefore only Deposit to Jeton via third-party providers.

I wish you all a nice weekend.

There are still plenty of illegal casinos where you can get your money quickly without crypto. At Platin, you get the feeling that the VIPs and high rollers are far more important to them than the low rollers. If they feel like it at some point, they'll get the stupid low rollers. Every normal player certainly doesn't play there, most of the payouts where people complain were from no deposit offers anyway

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