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Casino verification: Platincasino problems verification/withdrawal

Topic created on 25th Jul. 2024 | Page: 1 of 2 | Answers: 27 | Views: 1,965
Kim3112
Hello, I played at Platincasino.com a week ago and made a big win and since then only theater with the verification. Although I already had a payout to the same account in June 2024
I am constantly being asked to upload new documents. And again and again time is delayed. They demand that I sign the credit card / debit card, although my bank says N26. It is not necessary. And have sent Platincasino a letter afternoon from my bank. That was yesterday and since then nothing has happened again. So day after day goes by. Do you also have so many problems with this Platincasino? And what can you do about it?

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JonasBrrt
Experienced
I've also made dozens of deposits and withdrawals there, but always only a few hundred when things went well.
Now, 3 days ago, I deposited for the first time with the MyPaysafecard visual credit card and wanted to withdraw €2000 for the first time.
First they wanted proof of the last Deposit with the credit card, proof of my Paysafecard account and proof of a specific depositor from 2 months ago.
Everything uploaded yesterday, today the payout was canceled again with the justification that they still need proof of a depositor I made a few months ago. Allegedly because I made it via Trustly. It's really stupid that they don't want all this immediately but prefer to cancel a payout again in the hope that you'll gamble away something in the meantime if they take a few days to do so.
Well, I uploaded the proof of the Trustly transaction earlier. I'm curious whether they'll process my payout today or what else they'll come up with 😂
How much money are you talking about?

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gamble1
Icon
Kim3112 wrote on 25.07.2024 at 12:43: Hello I played a week ago in Platincasino.com and made a big win and since then only theater with the verification. Although I already had a payout to the same account in June 2024
I am constantly being asked to upload new documents. And again and again time is delayed. They demand that I sign the credit card / debit card, although my bank says N26. It is not necessary. And have sent Platincasino a letter afternoon from my bank. That was yesterday and since then nothing has happened again. So day after day goes by. Do you also have so many problems with this Platincasino? And what can you do about it?

Well, with the changeover to the new license, they are very particular about cards without a signature. If I hadn't signed my prepaid Skrill card back then, I wouldn't have my money today, so it doesn't matter what the bank says if you want your money, you'll probably have to do it

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Kim3112

gamble1 wrote on 25.07.2024 at 17:06:
Well they are very special with the changeover to the new license regarding cards without a signature I had to sign my prepaid Skrill card back then too if I hadn't done this I wouldn't have my money today it doesn't matter what the bank says you want your money you will probably have to do it

Thanks for the message. I can't sign the card because it's a deep black stripe and I can't do that. Unfortunately. I have the feeling that they do everything on purpose. But I'm not going to gamble away my win. They can wait until they turn black. I have a right to my win.


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Kim3112

JonasBrrt wrote on 25.07.2024 at 14:23: I've also made dozens of deposits and withdrawals there, but always only a few hundred when things went well.
Now I deposited 3 days ago for the first time with the visual credit card from MyPaysafecard and wanted to withdraw 2000€ for the first time.
First they wanted proof of the last Deposit with the credit card, proof of my Paysafecard account and proof of a specific depositor from 2 months ago.
Everything uploaded yesterday, today the payout was canceled again on the grounds that they still need proof of a depositor I made a few months ago. Allegedly because I made it via Trustly. It's really stupid that they don't want all this immediately but prefer to cancel another payout in the hope that you'll gamble away something in the meantime if they take a few days to do so.
Well, I uploaded the proof of the Trustly transaction earlier. I'm curious whether they'll process my payout today or what else they'll come up with 😂
How much money are you talking about?

Thank you for your reply. It's the same dilemma you're in. I know why Platincasino isn't even properly scrutinized. They can do whatever they want and nothing happens. I won 1700€. And I played it without a bonus. I will never play there again as long as I have my win. Because it's no good there, it's just been nerve-wracking for days. I hope you get your win very quickly ☘️☘️☘️

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Comingsoon19
Experienced
JonasBrrt wrote on 25.07.2024 at 14:23: I've also made dozens of deposits and withdrawals there, but always only a few hundred when things went well.
Now I deposited 3 days ago for the first time with the visual credit card from MyPaysafecard and wanted to withdraw 2000€ for the first time.
First they wanted proof of the last Deposit with the credit card, proof of my Paysafecard account and proof of a specific depositor from 2 months ago.
Everything uploaded yesterday, today the payout was canceled again with the justification that they still need proof of a depositor I made a few months ago. Allegedly because I made it via Trustly. It's really stupid that they don't want all this immediately but prefer to cancel another payout in the hope that you'll gamble away something in the meantime if they take a few days to do so.
Well, I uploaded the proof of the Trustly transaction earlier. I'm curious whether they'll process my payout today or what else they'll come up with 😂
How much money are you talking about?

Do you think there won't be any trouble from Paysafe because of a payout from an unlicensed casino? There seem to be a lot of problems at the moment.

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JonasBrrt
Experienced

Comingsoon19 wrote on 26.07.2024 at 01:43:
Do you think there won't be trouble from Paysafe because of a payout from an unlicensed casino? Currently there seem to be problems quite often.

Really? I don't really know anything about Paysafe's visual credit card. Can they then withhold the money or what happens to it?

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gamble1
Icon

JonasBrrt wrote on 26.07.2024 02:31:

Really? I don't really know about the visual credit card from Paysafe. Can they then withhold the money or what happens to it?

No, they can't but they can hold it until you give them what they want

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JonasBrrt
Experienced
Platin has still not paid out for me. The last payout was simply rejected without giving any reason... It's really hard, you want to cash out a bit more and they send you faxes like that.
If I get my money, I will close my account immediately afterwards. Sap store

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R3hab
Elite

JonasBrrt wrote on July 28th, 2024 at 12:42 pm:
If I get my money, I will close my account right after. Juicer

That's the right attitude, because you don't have to load yourself

Biggest juice store 👌😂

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zocker0815
Top Member
i wish the people here who praise platin casino to the skies and have been playing there for a long time a really fat win and then they can't pay out 1 cent, you all deserve it....

you can see it in all the players who play at platin everyone has hurdles from 1000€ payout and hold tactics until they can't go any more...

and i blame all those who praise platin so highly here and these are still old-established people in the forum wish you all a 10k hit and that you don't get your money...

platin is under new management, which means the platin it used to be is no longer....

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gamble1
Icon
zocker0815 wrote on 28.07.2024 at 17:37: I wish the people here who praise platin casino to heaven and have been playing there for a long time a really fat win and then they can't pay out 1 cent you all deserve that....

you can see it in all the players who play at platin everyone has hurdles from 1000€ payout and hold tactics until you can't go any more...

and i blame all those who praise platin so highly here and these are still old-established people in the forum wish you all a 10k hit and that you don't get your money...

platin is under new management, which means the platin it used to be is no longer....

Dude I am very good in the store in the plus and had only once problems where it was after the license change to the Verification because they interpret everything strictly if I had read the e-mail 1:1 correctly there would have been no problems


The credit cards must always be signed and only the last 4 numbers may be visible is only one more visible rejection and so it goes on

There is not a single case where someone has not received his money out of bad intentions neither in the old nor in the new so please stop showing up here all the time when it comes to Platin and people who praise it to the skies where 90% of the time you mean to wish me bad every time

The constant allusions when someone mentions Platin together with Gamble1 I had to read here in the forum unfortunately already too often not only from you

To all who have problems there go to support and ask

PS: I have not gambled there for months now 2 times then won well with 20€ Deposit and always got everything without problems

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zocker0815
Top Member

gamble1 wrote on 28.07.2024 at 19:36:
Dude I'm very good at the store and only had problems once where it was about Verification after the license change because they interpret everything strictly if I had read the e-mail 1:1 correctly there would have been no problems


The credit cards must always be signed and only the last 4 numbers may be visible is only one more visible rejection and so it goes on

There is not a single case where someone has not received his money out of bad intentions neither in the old nor in the new so please stop showing up here all the time when it comes to Platin and people who praise it to the skies where 90% of you mean to wish me bad every time

The constant allusions when someone mentions Platin together with Gamble1 I had to read here in the forum unfortunately already too often not only from you

To all who have problems there go to support and ask

PS: I have not gambled there for months now 2 times then won well with 20€ Deposit and always got everything without problems

what was your biggest payout at one time after the new takeover?...


yes, I am also far in the plus there but no longer played under the new management....

well even as you think how well it is going with you, it is always amazing that in the week 1-2 new threads about Platin come, with headline: payout problems hinalteaktik... ect.pp.


i'm surprised that there are never any negative threads about LuckyDreams, Winz, Justcasino, Run4Win ect....???

well certainly not everyone will know the casinos, but luckydreams alone can be equated with platin in terms of popularity


and as I said, you always read the frustration out of the threads against platin, sure you may be right about signing up with a credit card etc...


but at the end of the day in my eyes facts count and facts are that almost no week goes by without a new negative thread being opened about platin......


i mean, it's so conspicuous when you read something like this regularly, there must be something wrong, and if it's just willful stalling tactics, it's an absolute no go

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MisterL
Expert
sign with a gold-colored felt-tip pen on black

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frapi07
Elite
zocker0815 wrote on 28.07.2024 at 17:37: I wish the people here who praise platin casino to heaven and have been playing there for a long time a really fat win and then they can't pay out 1 cent you all deserve that....

you can see it in all the players who play at platin everyone has hurdles from 1000€ payout and hold tactics until you can't go any more...

and i blame all those who praise platin so highly here and these are still old-established people in the forum wish you all a 10k hit and that you don't get your money...

platin is under new management, which means the platin it used to be is no longer....

How bitter can you be? Resentment can be bad. You could be forgiven for thinking that these people had stolen from you or beaten you up. I wish you a Speedy recovery and that you manage to drive the resentment out of you. A toxic attitude like that will certainly harm you in the long term.

I am also one of those users who played on Platin (until the switch) and had almost exclusively good experiences. What it looks like after the change - no idea, I don't play there anymore, but I warn against Platin that they have been causing problems with higher payouts since the change. I see exactly the same thing with gamble. I don't read posts from "old established" people praising Platin to the skies when it's not true.

In all seriousness, what do you want me to write? Should I lie and write that I never received my money? Should I lie and say that I never had the experience of getting 3k paid out within 60 minutes? Please explain to me how you think I should behave. You seem to know and follow the code of conduct (warning, sarcasm).

I would also generally advise you, before you write such toxic comments, to think about whether this is happening the way you perceive it.

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