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Casino verification: Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

Topic created on 15th Dec. 2021 | Page: 1 of 3 | Answers: 22 | Views: 6,796
LoGiX

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

15th Dec. 2021, at 08:53 pm CET#1
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The following situation:

I have been playing at Platincasino for a long time and have successfully withdrawn money to my bank account a few times either through my bank account or with Paysafe cards that I bought through my Paysafecard account.

in the last few months it came to the fact that I let an acquaintance who is not familiar with online casino, play with me through my account because I was sure that with a purchased Paysafe card (from Dundle.com or guthaben.de), which is posted to my Paysafecard account and then deposited through my Paysafecard account on Platincasino, without problems to pay out to my bank account goes.

The Paysafecards from Dundle.com or guthaben.de he paid through his PayPal account

in November, for example, my colleague has lost 3200 € in 100s of Paysafecards so through my Platincasino account

1-2 weeks ago he played again with me and deposited 800€ in 100€ Paysafe cards and I wanted to pay a win of 4900€ to my bank account to give it to him.

Platincasino refused the withdrawal and wrote me the following

We would like you to tell us the source or origin of your funds used at Platincasino and prove it accordingly. This can be among other things:
- Income/salary (e.g. copy of your pay slip or other proof of income)
- Savings (e.g. copy of bank statement, account must be in your name)
- other wins, e.g. from other casino offers

Then sent a statement from my Paysafecard account.

After that I tried again to withdraw the 4900€.

Platincasino then wrote again:

while checking your account we noticed that we still need some documents for verification.
Other important comments:
Thank you very much for uploading your documents and your trust in us. Unfortunately, your Verification alone is not enough to prove your November 2021 losses with us. You have lost a total of 3.490,-EUR in this month with us (your withdrawals have already been taken into account). I must therefore unfortunately ask you for further written evidence with which financial you transactions in this amount are possible. Kind regards and thanks in advance for your help


Since I myself have a monthly income of 860€ (unemployment benefit), and the deposits via Paysafe cards purchased through the Paypal account of my acquaintance,

is now my question, how should I proceed, so that I can justify the November loss ? Should I say the money comes from a previous win of 2900€ which I
successfully paid out to my account in June, and from another previous win of 1000€ that I successfully paid out?

I can not say the loss was from Paysafe cards that my friend bought through his Paypal account but I then deposited.



This post has been translated automatically

Freakz0id
Experienced

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

15th Dec. 2021, at 09:21 pm CET#2
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Bank statement + Photoshop = problem solved;)


From the savings book or call money account for example.

This post has been translated automatically

M****l

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

15th Dec. 2021, at 10:55 pm CET#3
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LoGiX wrote on 12/15/2021 at 8:53 PM: The following situation:

I have been playing at Platincasino for a while now and have also successfully withdrawn money to my bank account a few times which I have either deposited through my bank account or with Paysafe cards I have purchased through my Paysafecard account.

in the last few months it came to the fact that I let an acquaintance who is not familiar with online casino, play with me through my account because I was sure that with a purchased Paysafe card (from Dundle.com or guthaben.de), which is posted to my Paysafecard account and then deposited through my Paysafecard account on Platincasino, without problems to pay out to my bank account goes.

The Paysafecards from Dundle.com or guthaben.de he paid through his PayPal account

in November, for example, my colleague has lost 3200 € in 100s of Paysafecards so through my Platincasino account

1-2 weeks ago he played again with me and deposited 800€ in 100€ Paysafe cards and I wanted to pay a win of 4900€ to my bank account to give it to him.

Platincasino refused the withdrawal and wrote me the following

We would like to ask you to tell us the source or origin of your funds used at Platincasino and to prove it accordingly. This can be among other things:
- Income/salary (e.g. copy of your pay slip or other proof of income)
- Savings (e.g. copy of bank statement, account must be in your name)
- other wins, e.g. from other casino offers

Then sent a statement from my Paysafecard account.

After that I tried again to withdraw the 4900€.

Platincasino then wrote again:

while checking your account we noticed that we still need some documents for verification.
Other important comments:
Thank you very much for uploading your documents and your trust in us. Unfortunately, your Verification alone is not enough to prove your November 2021 losses with us. You have lost a total of 3.490,-EUR in this month with us (your withdrawals have already been taken into account). I must therefore unfortunately ask you for further written evidence with which financial you transactions in this amount are possible. Kind regards and thanks in advance for your help


Since I myself have a monthly income of 860€ (unemployment benefit), and the deposits via Paysafe cards purchased through the Paypal account of my acquaintance,

is now my question, how should I proceed, so that I can justify the November loss ? Should I say the money comes from a previous win of 2900€ which I
successfully paid out to my account in June, and from another previous win of 1000€ that I successfully paid out?

I can not say the loss was from Paysafe cards that my friend bought through his Paypal account but I then deposited.




LoGix, this is now my WHOLE personal opinion and not as an employee of GJ. !!Look for new friends. !!

This post has been translated automatically

Mehlsau85
Rookie

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

15th Dec. 2021, at 11:25 pm CET#4
1 Like

Liked this post: Avatar von Sarkasto Sarkasto
Michael wrote on 12/15/2021 at 10:55 pm
LoGix, now this is my ENTIRE personal opinion and not as a GJ employee. !!!Find new friends. !!

... then Platincasino pays out?

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gamble1
Icon

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

15th Dec. 2021, at 11:56 pm CET#5
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The with your friend I would not mention at all because due to logical arguments like e.g. Gambling addiction prevention the gambling of other people is 100% a reason to block your account!

Spontaneously, I would only think of a letter to make where your friend gives you quasi this money as a repayment or similar (no credit specify that would be irresponsible again) you can then send signed to the casino

Then they most likely want to see the transactions then your friend would have to give you just the transaction list

It can happen that they will try to refuse the whole thing anyway but in my opinion there is no reason for that since there is no law that forbids you to gamble with borrowed money or something like that but that doesn't mean they won't try Of course, provided that the money comes from legitimate sources also with your buddy

From falsifying documents I would advise against when they check that think the already three times you want to hide something and then is 100% a reason given what looks suspiciously like illegal

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M****l

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

16th Dec. 2021, at 12:00 am CET#6
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Mehlsau85 wrote on 12/15/2021 at 23:25
... then Platincasino pays out?

Are bananas GREEN?

This post has been translated automatically

Falko
Icon

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

16th Dec. 2021, at 12:06 am CET#7
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Liked this post: M****l
Michael wrote on 12/15/2021 at 10:55 pm:Find new friends. !!

I think so too, because if this win doesn't pay out, they used to be best friends

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LoGiX

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

16th Dec. 2021, at 01:15 am CET#8
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Yes, my colleague has a fixed and high income, only if I then say the money comes from him for some reason, I'm afraid that for Platincasino it just arouses the suspicion of money laundering and they refuse the payout completely

Just try the following first:

i have successfully withdrawn 2900€ from Platincasino in August and 1050€ in January.

I say that it still comes from those 2 wins back then, and see if they accept it

This post has been translated automatically

Nickii45
Expert

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

16th Dec. 2021, at 01:53 am CET#9
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I would ds not get my hopes up 😖
Platincasino is always looking for reasons not to pay out . One mistake and the store blocks you.🤮
Was a VIP customer there and have once deposited 20 euros over my son who was 17 (the accounts were interconnected have clicked me) although I have reported it and have not played with the 20 euros wanted that my son verifies.
What I have refused.
So then my account was locked forever.😡
Kindly they have transferred the 20 euros back and I also. My son then had 20 euros more🤣
But honestly I'm glad that I'm no longer there😃

This post has been translated automatically

Iknowyou
Experienced

Platincasino Payout Problems (EDD- "Enhanced Due Diligence)

16th Dec. 2021, at 08:19 am CET#10
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I do not see the problem
When I read something like that from Platin again. Again a reason not to play there anymore
Deposit you can always without end but once you win something looking for the reasons without end to delay.

Before you continue to discuss here write to Caro or Julian from the Gamblejoe team.
In my eyes you have done nothing wrong. Whether you hang behind the computer or your colleague is totally latte because everything has gone through your accounts. Independently of Dundl... you could have bought the cards at gas stations. You would also have no proof of payment. Therefore, the source from where this comes totally does not matter. Nowhere is written that you may only so and so much percent of your regular monthly income there

The only thing missing is that they write to you: We are worried about you. Therefore we will withhold your payment. Winning too much is not good for you. Our Player protection is important to us, so Deposit more instead of withdrawing.

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