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Casino verification: Platincasino changes my verification status

Topic created on 08th Feb. 2022 | Page: 1 of 1 | Answers: 8 | Views: 2,105
NicoGambling

Platincasino changes my verification status

8th Feb. 2022, at 07:55 pm CET#1
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Hello dear community,

I was able to get hold of a multi-digit €1000 win on Platincaino. Unfortunately, I am now slowly skeptical whether I get so easily to my win.
I sent in my documents in the night from Thursday to Friday. Now I could see today (Tuesday) that my identity card has reached the status "Confirmed".
However, my bank statement was unfortunately still on the status "Pending".

A few hours later, I checked again and found that my ID card had the status "Pending" again.

After that I talked to the Live Chat support. He wrote that he was also wondering. Then I thought he would write more detailed and now bring something in experience, but after 1-3 minutes, then came the message that I'm apparently no longer there and the chat was ended.

Now I hope to find help here and how should I continue to behave?

Many greetings!

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gamble1
Icon

Platincasino changes my verification status

8th Feb. 2022, at 08:31 pm CET#2
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NicoGambling wrote on 08.02.2022 at 19:55: Hello dear community,

I was able to get hold of a multi-digit €1000 win on Platincaino. Unfortunately, I'm now slowly become skeptical whether I so easily get to my win.
I sent in my documents in the night from Thursday to Friday. Now I could see today (Tuesday) that my identity card has reached the status "Confirmed".
However, my bank statement was unfortunately still on the status "Pending".

A few hours later, I checked again and found that my ID card had the status "Pending" again.

After that I talked to the Live Chat support. He wrote that he was also wondering. Then I thought he would write more detailed and now bring something in experience, but after 1-3 minutes, then came the message that I'm apparently no longer there and the chat was ended.

Now I hope to find help here and how should I continue to behave?

Many greetings!


To the live support I must say I can not understand when my Verification was not confirmed for unknown reasons I got there immediately in the chat everything confirmed

Try it best again and if it can not be solved write to someone from the team here then that will certainly work

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NicoGambling

Platincasino changes my verification status

9th Feb. 2022, at 07:45 pm CET#3
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In fact, I have now been verified after 5 days. Now I have requested the payout.

Now I received an email which says
You have requested a payout. The withdrawal in question in the amount of xxxx,00 € is marked in the system and will be processed within the next 48 hours.

As soon as we have processed your withdrawal request, you will be informed immediately.


We wish you continued enjoyment at Platincasino!


Do I understand correctly that they check something now and only then send out the transfer?

I haven't seen that in other casinos, that something has to be checked beforehand.
What is checked there?

Lg

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Anonym

Platincasino changes my verification status

9th Feb. 2022, at 09:44 pm CET#4
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Na 48 hours "processing" so you cancel it yet, I know from some casinos. Just do not play in the next 2 days then it will work. Gw

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frapi07
Elite

Platincasino changes my verification status

9th Feb. 2022, at 10:44 pm CET#5
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NicoGambling wrote on 09.02.2022 at 19:45: In fact I have now been verified after 5 days. Now I have applied for the payout.

Now I received an email that says
You have requested a payout. The withdrawal in question in the amount of xxxx,00 € is marked in the system and will be processed within the next 48 hours.

As soon as we have processed your withdrawal request, you will be informed immediately.


We wish you continued enjoyment at Platincasino!


Do I understand correctly that they check something now and only then send out the transfer?

I haven't seen that in other casinos, that something has to be checked beforehand.
What is checked there?

Lg

I guess every casino does that, only they don't seem to share that. Especially with larger amounts, you can assume that they need 1-3 days for verification.

Platin is really very fast when it comes to payouts. If you are Platin VIP, then it usually happens within a few hours (depending on the time). I once had 3k paid out within 30min and received on the same day on the account. That is a record to date (with bank transfer as a payment method).

Even if the desire may be great, just set limits (they go away after ne week) and you can no longer gamble away your win.

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NicoGambling

Platincasino changes my verification status

11th Feb. 2022, at 06:26 pm CET#6
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frapi07 wrote on 09.02.2022 at 22:44
I suspect every casino does this, they just don't seem to share it. Especially with larger amounts, you can assume that they need 1-3 days for verification.

Platin is really very fast when it comes to payouts. If you are Platin VIP, then it usually happens within a few hours (depending on the time). I once had 3k paid out within 30min and received on the same day on the account. That is a record to date (with bank transfer as a payment method).

Even if the desire may be great, just set limits (they go away after ne week) and you can no longer gamble away your win.

Are now 47 hours ago, and soon it is 20 o'clock where probably no longer work.
Then of course comes the weekend again. Must apparently wait until Monday for confirmation.

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Melodie999
Amateur

Platincasino changes my verification status

11th Feb. 2022, at 08:25 pm CET#7
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frapi07 wrote on 09.02.2022 at 22:44
I suspect every casino does this, they just don't seem to share it. Especially with larger amounts, you can assume that they need 1-3 days for verification.

Platin is really very fast when it comes to payouts. If you are Platin VIP, then it usually happens within a few hours (depending on the time). I once had 3k paid out within 30min and received on the same day on the account. That is a record to date (with bank transfer as a payment method).

Even if the desire may be great, just set limits (they go away after ne week) and you can no longer gamble away your win.

Yes I can only confirm so am gold member and that always goes in a few hours at Platincasino 👍🏻

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frapi07
Elite

Platincasino changes my verification status

11th Feb. 2022, at 08:39 pm CET#8
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NicoGambling wrote on 11/02/2022 at 18:26
Have been 47 hours now, and soon it will be 8pm where probably no more work will be done.
Then of course it's the weekend again. Have to wait until Monday for confirmation apparently.

I'm guessing then that you're not a Platin VIP. Platin VIP is kind of like Amazon Prime, has almost no added value except for the quick payout, so you should think it over several times if it's worth it for you.

When I had no Platin status and payouts I usually had to wait 24-48h. I think the confirmation can also come tomorrow (I had as a Platin VIP already), but you will definitely get the money on Monday at the earliest.

Just be patient, you will get your win 100%.


By the way, I had to wait 2 days for a transfer at another casino this week. The casino told me that they had confirmed it and it was only missing the "okay" of my bank. I then got yesterday morning the mail that the money had been transferred and at 11 o'clock it was already on the account. As I said, I think at every casino the bank transfers usually take 2-3 business days until the money has actually been transferred.

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hustlehoff
Expert

Platincasino changes my verification status

22nd Feb. 2022, at 10:28 am CET#9
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10 days ago already, here always panic push but then do not provide updates. Cool behavior^^

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