Platincasino cancels payout

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gambler123

Topic Creator

Forum posts: 8 Member since: 05.02.2022

5th Feb. 2022, at 12:26 pm CET#1

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Hello all,

the following situation has arisen with me, on New Year's Eve I have gedaddlt with nem buddy together in the Platincasino, stupidly he had the account but no Tan generator to generate the online transfer, so I have deposited from my account (yes, I know that was not very clever). Was 200 EUR that were deposited, this we have then played up over the evening to 900 EUR and the amount we wanted to pay out. Here we had to deal with the annoying issue of Verification and of course the problem that the account holder at Platincasino is not the same as the account holder at the bank. Platincasino then warned us and asked us to provide all documents for the verification of both persons, as well as various powers of attorney that the use of the payment method was allowed. We did this and thought that we would now receive our payout (otherwise we would not have sent all the data). When the verification was then carried out and the payout was ordered, came within a very short time an email that the payout was canceled and only our half stake (we have paid in two times 100EUR), so 100 EUR, should be transferred back. On an email, why then only all documents were requested, came only a rather short answer that the decision is irrevocable, but we can contact us in case of further questions.

I am honestly dissatisfied with how this went although I know of course that we also made mistakes, but why are all confidential documents requested first if they are not used afterwards anyway? Anyone experience if the cancellation is really final? I am very annoyed by this, because I really liked playing at Platincasino, because there is no maxbet and no break between the spins, but I don't want to have anything to do with such a business behaviour.

About experience reports I would be very happy.

This post has been translated automatically

Elite

danny005

Forum posts: 2.319 Member since: 06.10.2019

Platincasino cancels payout

5th Feb. 2022, at 02:33 pm CET#2

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Cancellation is probably legal, since the terms and conditions always state that the account holder must be identical. But at least the complete Deposit of 200€ should be refunded.

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t****o

Forum posts: 171 Member has been banned

Platincasino cancels payout

5th Feb. 2022, at 03:35 pm CET#3

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Whereby this is also again such a bullshit rule, if both identify themselves, and a permit is
is presented. Where is the problem?

I have been constantly paying for my wife's things here for years and vice versa. So far no one has
no one has ever complained

Also logical, where should the TE come to the data from the account of the friend. Especially since often even by
TAN or cell phone must be confirmed.

Even German banks don't care about that. If it is not legal, and the account holder complains
complains, you get a fraud charge.

In Germany, they would not stand a chance in a lawsuit. The terms and conditions are simply not tenable,
if the other account holder has given consent.

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gambler123

Topic Creator

Forum posts: 8 Member since: 05.02.2022

Platincasino cancels payout

5th Feb. 2022, at 05:10 pm CET#4

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tequiero wrote on 05.02.2022 at 15:35: Whereby this is again such a bullshit rule, if both identify themselves, and a permit is
is presented.

Yes, and that's exactly what I'm wondering, why are all the documents, etc. requested beforehand, if the payment is rejected afterwards anyway? One could think that there is a calculation behind it, they just want to avoid paying. The fact that they scare away customers in the long run and the non-approval of the payout for Platincasino is a minus business, they have apparently not on the Zettel ...

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Anonym

verified

Former Member

Platincasino cancels payout

5th Feb. 2022, at 05:10 pm CET#5

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Liked this post: KaCkvOgL

"Beautiful" I find yes, the Deposit in the casino find ok, had you lost it would have been ok, but you want money it is suddenly no longer ok

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B****3

verified

Forum posts: 2.680 Member has been banned

Platincasino cancels payout

5th Feb. 2022, at 06:03 pm CET#6

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Liked this post: KaCkvOgL

I am really not a friend of Platin because of the last months, but here I see the casino exceptionally in the right

It is now well known

And the TE could also have deposited via his account, and they could continue to play the evening without any problems

And because of the thread, he apparently also plays longer to know that

Even if I'm sorry for the win

And I think that this is a rule of the casino that makes sense to avoid exactly such cases of fraud. Who knows exactly that I can not win with other people's money, do not need to try the fraud

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t****o

Forum posts: 171 Member has been banned

Platincasino cancels payout

5th Feb. 2022, at 06:25 pm CET#7

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If the TE can prove everything, and also the account holder has given his OK, in written form
and with all the evidence, it can never be fraud. Alone therefore, since the constituent element of the crime
Intention is missing

Then I would be committing fraud in a row. Nonsense.
Preventing fraud is cheese.
If, whole accounts are hacked and plundered.
I have never heard of such fraud.

Casinios would fall here in Germany in rows on the ass with their illegal terms and conditions.
That's why they sit in Malta

But the bottom line is that you will not get your money despite everything

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gamble1

Forum moderatorverified

Forum posts: 6.436 Member since: 21.04.2019

Platincasino cancels payout

5th Feb. 2022, at 08:15 pm CET#8

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tequiero wrote on 05.02.2022 at 18:25: If the TE can prove everything, and also the account holder has given his OK, in writing
and with all the evidence, it can never be fraud. If only because the element of the crime is missing
Intention is missing

Then I would be committing fraud in a row. Nonsense.
Preventing fraud is cheese.
If, whole accounts are hacked and plundered.
I have never heard of such fraud.

Casinios would fall here in Germany in rows on the ass with their illegal terms and conditions.
That's why they sit in Malta

But the bottom line is that you will not get your money despite everything.

In DE that's ok I agree I also do so with my partner that I sometimes pay what but you experience more and more often the deposits due to fraud prevention may only be made from their own account so it is with all payment providers such as e-wallets even with Coinbase or Blockchain

If you add the fact that Platin has the domiciliary rights and you have agreed to their terms and conditions this would easily withstand any lawsuit

Nevertheless, I have a problem with Platin in this case because it is really so if you verify both then you should also pay out otherwise it really makes no sense

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t****o

Forum posts: 171 Member has been banned

Platincasino cancels payout

5th Feb. 2022, at 08:27 pm CET#9

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Even if I have the right of domicile, I can't make rules as I like. And if
i can solve the facts perfectly, I cannot imagine with the best will in the world,
that a casino in Germany does not have to pay.

Whether you play in the casino with borrowed money or even stolen money, first of all no one is interested.
If it comes out, you get a fraud charge. So you get with all mail order companies e.g.
an advance of trust. If you abuse it, you have to take the consequences.

It gets even more interesting with joint accounts with the same IBAN.
How will the casino find out who deposited the money?
So you don't make waves, and that's it.

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Elite

frapi07

Forum posts: 2.888 Member since: 27.02.2021

Platincasino cancels payout

5th Feb. 2022, at 08:42 pm CET#10

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Liked this post: KaCkvOgL

In retrospect it's easier to talk, but why couldn't you Deposit money to your player account? It seems that you had enough money in your bank account and you also have a Platin player account. It seems to me that you have the assumption that you can't get anything from your player account and you tried it with your friend's account. Something else makes no sense to me.

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Casino verification: Platincasino cancels payout

Platincasino cancels payout

Platincasino cancels payout

Platincasino cancels payout

Platincasino cancels payout

Platincasino cancels payout

Platincasino cancels payout

Platincasino cancels payout

Platincasino cancels payout

Platincasino cancels payout

Platincasino cancels payout

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