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Casino verification: Paypal at online casinos

Topic created on 16th Nov. 2023 | Page: 1 of 2 | Answers: 15 | Views: 1,844
Sarah200190
Visitor

Paypal at online casinos

16th Nov. 2023, at 08:42 pm CET#1
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Hello
I have deposited 50 euros with StarGames via Paypal. My PayPal address is different to my gaming account. I have won a total of €500. My last name is only abbreviated in Paypal. I have already requested a change. Now StarGames refuses to pay out the money. Because of the last name and the other PayPal email address. But strangely enough they accepted the Deposit without any problems

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gamble1
Icon

Paypal at online casinos

16th Nov. 2023, at 08:51 pm CET#2
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Yes, there are always problems with something like that and the Deposit is automatically accepted, so no wonder the mistake is yours

Write to the StarGames manager here and they will be able to help you

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Sarah200190
Visitor

Paypal at online casinos

16th Nov. 2023, at 08:54 pm CET#3
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I have. But they're bitching about it. But I think it is not forbidden to have another PayPal email

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Andre
Expert

Paypal at online casinos

16th Nov. 2023, at 08:59 pm CET#4
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As soon as your surname has been changed with PayPal, the problem should be solved. Does PayPal take a long time to do this? I don't use it myself

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Sarah200190
Visitor

Paypal at online casinos

16th Nov. 2023, at 09:04 pm CET#5
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I have no idea. I've already requested the change from PayPal. But for me it's just a scam. That they don't want to pay out

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gamble1
Icon

Paypal at online casinos

16th Nov. 2023, at 09:13 pm CET#6
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Andre wrote on 16.11.2023 at 20:59: As soon as your last name has been changed at PayPal, the problem should be solved. Does PayPal take a long time with something like that? I don't use it myself

Well not necessarily it was originally taken with PayPal another account and there is first the question why you have two? PayPal doesn't actually tolerate this and closes one of the two accounts

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Sarah200190
Visitor

Paypal at online casinos

16th Nov. 2023, at 09:21 pm CET#7
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I also only have one PayPal account! But the email address of my PayPal account is different from the email address at StarGames

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Sarah200190
Visitor

Paypal at online casinos

16th Nov. 2023, at 09:22 pm CET#8
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And I doubt that this should be forbidden...

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R3hab
Elite

Paypal at online casinos

17th Nov. 2023, at 01:00 am CET#9
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Sarah200190 wrote on 16.11.2023 at 21:22: And I doubt that such a thing should be forbidden...

No it is not, and as andre already wrote as soon as your name is entered correctly

There will be no problems.

I've also had this problem, once with paysafe and once because my name was wrong in the casino. Everything was resolved and paid out

And congratulations on your win of 500 euros at StarGames, wow that something like that is still possible there ^^


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gamble1
Icon

Paypal at online casinos

17th Nov. 2023, at 05:41 am CET#10
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Sarah200190 wrote on 16.11.2023 at 21:21: I also only have one PayPal account! But the email address of my Paypal account is just a different one than the email at StarGames

Oh then I misunderstood it so that's really not a problem and is only due to the name

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Anonym

Paypal at online casinos

17th Nov. 2023, at 09:22 am CET#11
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Sarah200190 wrote on 16.11.2023 at 20:42: Hello
I have deposited 50 euros at StarGames via Paypal. My PayPal address is different from my gaming account. I have won a total of €500. My surname is only abbreviated in Paypal. I have already requested a change. Now StarGames refuses to pay out the money. Because of the last name and the other PayPal email address. But strangely enough they accepted the Deposit without any problems

I also have a different email address with paypal than in the German casino and never had any problems, I think it's because of your name. Why do you abbreviate it?

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Sarah200190
Visitor

Paypal at online casinos

17th Nov. 2023, at 10:59 am CET#12
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I had abbreviated it for classifieds sales etc. But I still proved to StarGames that it was my account. By also showing that my bank account is verified. Exactly the same thing that is on file with them. I wonder how long they will refuse to pay out. Or if PayPal has changed the name, which is supposed to be the next problem

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Toastbrot
Experienced

Paypal at online casinos

22nd Nov. 2023, at 08:26 am CET#13
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Sarah200190 wrote on 17.11.2023 at 10:59 am: Oh had abbreviated it for classifieds sales etc. But I still proved to StarGames that it is my account. By also showing that my bank account is verified. Exactly the same thing that is on file with them. I wonder how long they will refuse to pay out. Or if PayPal has changed the name, which is supposed to be the next problem.

I've often been upset about StarGames, but they are one of the most reputable providers in Germany, if not the most reputable. I am not aware of any case where StarGames has ever tried to prevent payouts with any tricks or anything else.


It seems to be the case that there are fixed guidelines and rules and these must be adhered to for legal reasons. It must be possible to prove that the Deposit was made by the player who is verified. This means that your name must also be visible, which sounds quite logical to me.
A different email address for Paypal than for StarGames is not a problem, but a different name is.

I am very sure that you will get your money if you have changed the name of your Paypal to your real name

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StarGames_Official
Experienced

Paypal at online casinos

22nd Nov. 2023, at 08:58 am CET#14
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Sarah200190 wrote on 17.11.2023 at 10:59 am: Oh had abbreviated it for classifieds sale etc. But I still proved to StarGames that it is my account. By also showing that my bank account is verified. Exactly the same thing that is on file with them. I wonder how long they will refuse to pay out. Or if PayPal has changed the name, which is supposed to be the next problem

Hi Sarah, as far as we can see in our system, your case was resolved on 17.11. and you have successfully received the payout. If you have any further questions or problems, please contact us here via Communicator and we will try to find a solution as quickly as possible. Thank you very much for your patience!


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Rasmik12
Top Member

Paypal at online casinos

22nd Nov. 2023, at 09:44 am CET#15
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Liked this post: Avatar von Max_Bet Max_Bet, Avatar von Toastbrot Toastbrot

StarGames_Official wrote on 22/11/2023 08:58:

Hi Sarah, as far as we can see in our system, your case has been resolved as late as 11/17 and you have successfully received the payout. If you have any further questions or problems, please contact us here via Communicator and we will try to find a solution as soon as possible. Thank you very much for your patience!



It would also have been nice of the user to let us know that the money has been paid out

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