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Casino verification: MuchBetter verification?

Topic created on 30th Nov. 2020 | Page: 1 of 2 | Answers: 12 | Views: 4,358
achtspuren
Visitor

MuchBetter verification?

30th Nov. 2020, at 11:14 am CET#1
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Hello all,

i have been playing at Platincasino for a very long time. Deposits and withdrawals are always processed quickly, the Verification in the beginning was also relatively fast.

Now I had deposited 50€ via MuchBetter and won 1800€. This I gave on Friday in the withdrawal, Saturday this was canceled with reference to a missing MuchBetter document with name and address. This is nowhere apparent in the app. So Live Chat from Platincasino written to, what exactly they need. Chats canceled again and again without response, no response to email requests.
I'm not really used to that.

After searching the internet for ages, I found out that I have to request the document from MuchBetter. However, I get neither on the request via app, nor via the e-mail request a response...
Has anyone had the same problem? And is there somehow still a way to reach MuchBetter?

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achtspuren
Visitor

MuchBetter verification?

30th Nov. 2020, at 11:38 am CET#2
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Edit: I reached Platincasino in the chat, the nice employee said that screenshots are enough and has verified them directly. So payout is probably about to go out, so done!
However, I still do not have an answer from MuchBetter.

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G****e

MuchBetter verification?

30th Nov. 2020, at 11:58 am CET#3
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achtspuren wrote on 30.11.2020 at 11:38 am: Edit: Have reached Platincasino in chat, the nice employee said it was enough screenshots and has verified them directly. So payout is probably about to go out, done with that!
However, I still do not have an answer from MuchBetter.

Had a week ago at MuchBetter a statement of account requested. It was in my email inbox today. No problems had

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Xavi22
Expert

MuchBetter verification?

30th Nov. 2020, at 01:00 pm CET#4
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achtspuren wrote on 30.11.2020 at 11:38 am: Edit: Have reached Platincasino in chat, the nice employee said it was enough screenshots and has verified them directly. So payout is probably about to go out, done with that!
However, I still do not have an answer from MuchBetter.

At MuchBetter, the customer support currently takes quite a long time. Answers usually take at least 2 to 4 business days

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achtspuren
Visitor

MuchBetter verification?

30th Nov. 2020, at 01:02 pm CET#5
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Haven't received a response from them yet. I mean, the case is closed, but they do not know that. I find it a bit weak, the first request I had made on Saturday morning, in the standard response was something about response within 24h...

I mean the document I will most likely still need, since probably few providers accept the screenshots....

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achtspuren
Visitor

MuchBetter verification?

30th Nov. 2020, at 01:03 pm CET#6
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Xavi22 wrote on 30/11/2020 at 13:00

Customer support is currently taking quite a long time with MuchBetter. Responses usually take at least 2 to 4 business days

Ok good to know. However, they could then also point it out in the standard response.

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Xavi22
Expert

MuchBetter verification?

30th Nov. 2020, at 01:44 pm CET#7
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achtspuren wrote on 30.11.2020 at 13:03
Ok good to know. However, they could then point it out in the standard response.

Yes, that would be optimal. Would have thought they would answer faster too

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achtspuren
Visitor

MuchBetter verification?

2nd Dec. 2020, at 05:16 pm CET#8
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Support had now replied to me 4 days later, and sent me the document.

The payout in the amount of 1800 was requested Saturday at noon and arranged Monday morning on the part of MuchBetter. I do not have the money yet.

However, I had made a small request on Monday in the amount of 200€, was triggered yesterday and I have already received it
Find it strange that the waiting times seem to be longer for higher amounts.
Furthermore, I find the waiting time (and that despite 2% fees) in times of instant banking and instant transfers not really timely.
Possibly, however, I am also somewhat spoiled by the Trustly casino instant payout. (Respect to Platin,Karamba,DrückGlück and Pronto - partly posted in real time)

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karmaba

MuchBetter verification?

5th Dec. 2020, at 09:41 pm CET#9
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Hi,
i also need a document with MuchBetter transactions PLUS account ID.
At previous casinos, screenshots of the transactions (not available with account ID in the app) were enough.

Asked muchbetter for a "statement of account", waiting for a reply for 3 days now...

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brutalerbrutus

MuchBetter verification?

10th Dec. 2020, at 01:31 am CET#10
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Moin,

am now also waiting for 2 days for a document from muchbetter. Very curious. Goes around 2500€. After all.

On the one hand, the casinos must know this, but offer MuchBetter as a Deposit method without any problems.
On the other hand, what is this for a support or for an app where you can not see the transaction in conjunction with the account
and the support takes forever.

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