Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino verification: Mifinity account statement required

Topic created on 10th Jan. 2025 | Page: 1 of 1 | Answers: 2 | Views: 389
Luckholdt
Visitor

Mifinity account statement required

10th Jan. 2025, at 11:38 am CET#1
0 Likes

Nobody has liked this post so far
Hello,

I hope someone can help me.

Excitewin Casino is asking me for a Mifinity account statement with a transaction from June 24th.

I can't find any way to view it on the mifinity website under my account. Even when I go to transactions it doesn't show me any transactions.

I have no idea how to submit the requested document to this dr**** association.

It's about 303 euros and after exactly 1 month I still haven't seen any money.

It was only after complaining to another forum that I was given various Verification requirements after 3 1/2 weeks.

This post has been translated automatically

btssultan
Experienced

Mifinity account statement required

10th Jan. 2025, at 05:47 pm CET#2
0 Likes

Nobody has liked this post so far
So from what you can find on the net, you will probably be able to write off your money or allow a lot of time for your payout. There's nothing really positive to be found except:



  • long payout time

  • constantly new documents required

  • Support does not respond

  • No answer to mail etc.



Regarding the transaction, I would simply check your casino account to see if there has been any interaction at all, otherwise log in to your Mifinity account on the website instead of your mobile device.

This post has been translated automatically

Sela1
Amateur

Mifinity account statement required

10th Jan. 2025, at 10:32 pm CET#3
0 Likes

Nobody has liked this post so far
With Mifinity, you can only view the transactions of the last 3 months. There is also no account statement directly in the account. I once had the same problem with 1Red. They didn't accept the screenshot I took of the depositor and after more than 3 months, when the first withdrawal was due, I couldn't make another one.

I even requested an account statement from Mifinity with the transaction, which was also not accepted. Only when I forwarded the email from Mifinity support to 1Red confirming that it is not possible to create such a screenshot after more than 3 months did they verify the account and make the withdrawal.

You can request an account statement from Mifinity. They will then send you a PDF with all transactions. That went pretty quickly for me too.

This post has been translated automatically

Hot Topics21st Feb. 2025 at 09:29 pm CET

World
0
World
0
Miscellaneous
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2025 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately