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Casino verification: Lucky Circus Apple Pay verification

Topic created on 20th Dec. 2024 | Page: 1 of 1 | Answers: 4 | Views: 126
benjoe

Lucky Circus Apple Pay verification

20th Dec. 2024, at 08:36 am CET#1
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Hi together

I am currently in a bit of despair. I have submitted a withdrawal request to Lucky Circus. The first thing I got was a lot of Verification requests. All documents worked perfectly except for the proof of transaction of an Apple Pay payment. I tried to explain to the casino that I could only provide a bank statement, but the casino Live Chat employee continued to insist on proof that only one Apple Pay payment was made (incl. name of sender & recipient, amount, date & time). I then wrote to my bank (c24 Bank) to see if they could provide me with the desired proof of transaction as a PDF with the answer "a screenshot is generally sufficient as proof of payment". Ok, I took a screenshot showing everything that was required to verify the Apple Pay payment. Rejected because screenshot 😂. Chatted again with live chat employee and said that my bank cannot issue more than what I submitted. Now the casino would like to have this confirmed via an official letter from my bank..


My questions: Can I take the €2000 win for what it's worth or am I doing something wrong?

Does GJ have contact with the managers of the legally new online casino Lucky Circus and could they support me in my process?

Some side information:

Apple Pay payment process: Virtual credit card from me, linked and billed to my wife's current account

I find it strange or contradictory that the rejection email stated that the following data must be visible on the proof: Name sender & recipient, amount, date & time, but the live chat employee still wanted to see the IBAN of the sender & recipient which are not visible because Apple Pay payment.

Here is the text excerpt from the email:
" Please upload proof of your depositor of the payment method used, clearly showing the following: * Name of our casino * Amount * Name of account holder * Date and time (Apple Pay 2024-12-15 03:14:50 25 EUR)"

Thank you for any help

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Counter
Experienced

Lucky Circus Apple Pay verification

20th Dec. 2024, at 08:51 am CET#2
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Moin Moin,

first of all, I can inform you that we at GambleJoe have no contact with this casino, as it is a casino with a Curaçao license.

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SixtyNine69
Rookie

Lucky Circus Apple Pay verification

20th Dec. 2024, at 10:35 am CET#3
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Try taking a screenshot again, if you take the screenshot on your smartphone, just cut out the smartphone time and network etc., save it and then convert the JPG file to PDF.
That's how it worked for me back then

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benjoe

Lucky Circus Apple Pay verification

20th Dec. 2024, at 11:01 am CET#4
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SixtyNine69 wrote on 20.12.2024 at 10:35 am: Try to take a screenshot again, if you take the screenshot on your smartphone, just cut out the smartphone time and network etc., save it and then convert the JPG file to PDF.
That's how it worked for me back then

I've now done it and let's see what happens. Did you use the same casino and Apple Pay?

Did the IBAN of the payer and recipient appear on your receipt?

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SixtyNine69
Rookie

Lucky Circus Apple Pay verification

20th Dec. 2024, at 12:01 pm CET#5
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benjoe wrote on 20.12.2024 at 11:01 am:

I've done it now let's see what happens. Was it about the same casino and Apple Pay?

Was the IBAN of the payer and recipient on your receipt?


I was dealing with a different casino but with exactly the same facts.

The screenshot was never accepted because it was a screenshot and a JPG file.
Then I cut away everything unnecessary and saved the file not as an image file but simply as a PDF, which was then accepted within a few hours 😂

First of all, I'm from Austria, in my online banking I can see every transaction down to the smallest detail (date, time, IBAN, recipient, etc.).

Hope it works for you too, I can't say anything about the casino in general, I've never played there.

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