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Casino verification: Löwenplay cancels payout to bank account due to credit card verification

Topic created on 02nd Dec. 2023 | Page: 1 of 1 | Answers: 6 | Views: 1,108
uri123
Visitor

Löwenplay cancels payout to bank account due to credit card verification

2nd Dec. 2023, at 01:35 pm CET#1
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How can it be that Löwenplay simply cancels my payout to my bank account and books it back to my player account, they only care that I gamble it away again and they don't have to pay out. I thought Player protection was a top priority at casinos with a German license, but of course the people in charge didn't think of anything like that, they'd rather have some bullshit like the 5 second rule. That upsets me, can't you complain somewhere?

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frapi07
Elite

Löwenplay cancels payout to bank account due to credit card verification

2nd Dec. 2023, at 03:05 pm CET#2
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Every casino has to verify the payout method. This is normal and has been done for years.

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uri123
Visitor

Löwenplay cancels payout to bank account due to credit card verification

2nd Dec. 2023, at 03:13 pm CET#3
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frapi07 wrote on 02.12.2023 at 15:05: Every casino has to verify the payout method. It's normal and has been done for years.

Yes, only that my bank account is verified, I deposited with a credit card and made the payout to my bank account, so I don't see the point of simply canceling the payout and loading it back into the player account unless, of course, you want the customer to gamble it away again and they don't have to pay out at all in the end.

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denyo123
Experienced

Löwenplay cancels payout to bank account due to credit card verification

2nd Dec. 2023, at 04:50 pm CET#4
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uri123 wrote on 02.12.2023 at 15:13:

Yes only that my bank account is verified, I deposited with credit card and made the payout to my bank account, so I don't see the point of simply canceling the payout and loading it back into the player account unless of course you want the customer to gamble it away again and they don't have to pay out at all in the end.

Then it's logical that they have to verify the credit card after the Deposit by credit card before they pay out.
If you had made the deposit with the verified bank account, the payout would certainly have gone through.

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gamble1
Icon

Löwenplay cancels payout to bank account due to credit card verification

2nd Dec. 2023, at 10:13 pm CET#5
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uri123 wrote on 02.12.2023 at 15:13:

Yes only that my bank account is verified, I deposited with credit card and made the payout to my bank account, so I don't see the point of simply canceling the payout and loading it back into the player account unless of course you want the customer to gamble it away again and they don't have to pay out at all in the end.

They have to check every new method is logical and completely normal

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Frankey
Experienced

Löwenplay cancels payout to bank account due to credit card verification

3rd Dec. 2023, at 12:39 am CET#6
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uri123 wrote on 02.12.2023 at 15:13:

Yes only that my bank account is verified, I deposited with credit card and made the payout to my bank account, so I don't see the point of simply canceling the payout and loading it back into the player account unless of course you want the customer to gamble it away again and they don't have to pay out at all in the end.

They can't know that the credit card is linked to your bank account. You could get credit cards with your name on them from anywhere. The casino then wonders where the Deposit money is coming from.

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btssultan
Experienced

Löwenplay cancels payout to bank account due to credit card verification

3rd Dec. 2023, at 04:40 pm CET#7
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Can understand the user, but it is simply a general requirement that every payment method used must first be verified after the first Deposit, e.g. by submitting receipts, etc.

On the other hand, why should you use a payment method and then pay out using the same method if you have used someone else's details?

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