Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino verification: Löwenplay cancels payout to bank account due to credit card verification

Topic created on 02nd Dec. 2023 | Page: 1 of 1 | Answers: 6 | Views: 1,144
uri123
Visitor

Löwenplay cancels payout to bank account due to credit card verification

2nd Dec. 2023, at 01:35 pm CET#1
0 Likes

Nobody has liked this post so far
How can it be that Löwenplay simply cancels my payout to my bank account and books it back to my player account, they only care that I gamble it away again and they don't have to pay out. I thought Player protection was a top priority at casinos with a German license, but of course the people in charge didn't think of anything like that, they'd rather have some bullshit like the 5 second rule. That upsets me, can't you complain somewhere?

This post has been translated automatically

frapi07
Elite

Löwenplay cancels payout to bank account due to credit card verification

2nd Dec. 2023, at 03:05 pm CET#2
0 Likes

Nobody has liked this post so far
Every casino has to verify the payout method. This is normal and has been done for years.

This post has been translated automatically

uri123
Visitor

Löwenplay cancels payout to bank account due to credit card verification

2nd Dec. 2023, at 03:13 pm CET#3
0 Likes

Nobody has liked this post so far

frapi07 wrote on 02.12.2023 at 15:05: Every casino has to verify the payout method. It's normal and has been done for years.

Yes, only that my bank account is verified, I deposited with a credit card and made the payout to my bank account, so I don't see the point of simply canceling the payout and loading it back into the player account unless, of course, you want the customer to gamble it away again and they don't have to pay out at all in the end.

This post has been translated automatically

denyo123
Experienced

Löwenplay cancels payout to bank account due to credit card verification

2nd Dec. 2023, at 04:50 pm CET#4
0 Likes

Nobody has liked this post so far
uri123 wrote on 02.12.2023 at 15:13:

Yes only that my bank account is verified, I deposited with credit card and made the payout to my bank account, so I don't see the point of simply canceling the payout and loading it back into the player account unless of course you want the customer to gamble it away again and they don't have to pay out at all in the end.

Then it's logical that they have to verify the credit card after the Deposit by credit card before they pay out.
If you had made the deposit with the verified bank account, the payout would certainly have gone through.

This post has been translated automatically

gamble1
Icon

Löwenplay cancels payout to bank account due to credit card verification

2nd Dec. 2023, at 10:13 pm CET#5
0 Likes

Nobody has liked this post so far

uri123 wrote on 02.12.2023 at 15:13:

Yes only that my bank account is verified, I deposited with credit card and made the payout to my bank account, so I don't see the point of simply canceling the payout and loading it back into the player account unless of course you want the customer to gamble it away again and they don't have to pay out at all in the end.

They have to check every new method is logical and completely normal

This post has been translated automatically

Frankey
Experienced

Löwenplay cancels payout to bank account due to credit card verification

3rd Dec. 2023, at 12:39 am CET#6
0 Likes

Nobody has liked this post so far

uri123 wrote on 02.12.2023 at 15:13:

Yes only that my bank account is verified, I deposited with credit card and made the payout to my bank account, so I don't see the point of simply canceling the payout and loading it back into the player account unless of course you want the customer to gamble it away again and they don't have to pay out at all in the end.

They can't know that the credit card is linked to your bank account. You could get credit cards with your name on them from anywhere. The casino then wonders where the Deposit money is coming from.

This post has been translated automatically

btssultan
Experienced

Löwenplay cancels payout to bank account due to credit card verification

3rd Dec. 2023, at 04:40 pm CET#7
0 Likes

Nobody has liked this post so far
Can understand the user, but it is simply a general requirement that every payment method used must first be verified after the first Deposit, e.g. by submitting receipts, etc.

On the other hand, why should you use a payment method and then pay out using the same method if you have used someone else's details?

This post has been translated automatically

Hot Topics18th Dec. 2024 at 07:41 pm CET

World
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately