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Casino verification: Jonny Jackpot verification + payout problem.

Topic created on 03rd Jul. 2021 | Page: 1 of 1 | Answers: 3 | Views: 1,374
Frankyz

Jonny Jackpot verification + payout problem.

3rd Jul. 2021, at 10:12 pm CEST#1
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Good day dear community

have made a Deposit at Jonny Jackpot on Tuesday evening about 20 o'clock in the amount of 20€ + 200%. 35x wager deposit + bonus, Max Bet 5€ o. equivalent. I deposited via Skrill. Made sure in Live Chat if there was a max cash out, luckily not( screenshot available). Except for my maximum withdrawal limit in the month of 5000€. Anyway, about 2 hours later the bonus was wagered (only Book of dead and Legacy of Dead Max. Bet was 4€) and I was able to request 2 withdrawals of a) 2100 and b) 500. Now my problem this happened Tuesday evening around 10pm. After I asked in the live chat how it behaves with the Verification, I was referred to the email support or I should upload it in my profile. First I sent my ID + bank statements of my bank to the email support ca 22:30/23.00 clock( Emails are all available) at the same time I tried in my profile to try it with uploads. ID was no problem. Now to my address proof. I got from both the email support as well as the upload in my profile the answer that the account statements, would not be legible, blurred and the date of issue would not be traceable. Have on Wednesday morning then, the account statements individually from may to June sent to the support by email. Are just under 20 account statements. Since then is radio silence my payments are still on "in progress" payment was requested Tuesday evening 22 clock. The terms and conditions indicate that the payout 48 hours remain on "in Progress" because they are manually checked. Meanwhile it is Saturday and 96 hours have passed and nothing has happened. What should I do now ? Are you aware of similar cases ? Who should I contact ? Live chat answer always only with: "please be patient a little longer."
With kind regards Florian


This post has been translated automatically

MasterChiefKief
Expert

Jonny Jackpot verification + payout problem.

4th Jul. 2021, at 01:06 am CEST#2
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Nobody has liked this post so far

Frankyz wrote on 03.07.2021 at 22:12: Good day dear community

made a Deposit at Jonny Jackpot on Tuesday evening about 20 o'clock in the amount of 20€ + 200%. 35x wager deposit + bonus, Max Bet 5€ o. equivalent. I deposited via Skrill. Made sure in Live Chat if there was a max cash out, luckily not( screenshot available). Except for my maximum withdrawal limit in the month of 5000€. Anyway, about 2 hours later the bonus was wagered (only Book of dead and Legacy of Dead Max. Bet was 4€) and I was able to request 2 withdrawals of a) 2100 and b) 500. Now my problem this happened Tuesday evening around 10pm. After I asked in the live chat how it behaves with the Verification, I was referred to the email support or I should upload it in my profile. First I sent my ID + bank statements of my bank to the email support ca 22:30/23.00 clock( Emails are all available) at the same time I tried in my profile to try it with uploads. ID was no problem. Now to my address proof. I got from both the email support as well as the upload in my profile the answer that the account statements, would not be legible, blurred and the date of issue would not be traceable. Have on Wednesday morning then, the account statements individually from may to June sent to the support by email. Are just under 20 account statements. Since then is radio silence my payouts are still on "in progress" payout was requested Tuesday evening 22 clock. The terms and conditions indicate that the payout 48 hours on "in Progress" remain because they are manually checked. Meanwhile it is Saturday and 96 hours have passed and nothing has happened. What should I do now ? Are you aware of similar cases ? Who should I contact ? Live chat answer always only with: "please be patient a little longer."
With kind regards Florian




Just wait. Nothing usually happens on the weekend. With such sums, it can take a little longer than if I pay out only 200 €. I strongly assume that you have your money next week

This post has been translated automatically

Popi2099
Amateur

Jonny Jackpot verification + payout problem.

4th Jul. 2021, at 05:53 am CEST#3
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Johny is top have about 2 months ago 3.5k transferred to the account money was there within 3 days am longer verifizieret
Just be patient you will get your money

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Frankyz

Jonny Jackpot verification + payout problem.

4th Jul. 2021, at 02:23 pm CEST#4
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Nobody has liked this post so far
Update. Verification was confirmed last night. Money is now "in progress" Live Chat said next week it will probably be there. Just canceled the 2nd payout of 500 euros, made a few spins, now there are another 2500 on the payout list
Thanks for the replies, just wanted to get some feedback on the general process there

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