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Casino verification: Initial payout Frankcasino

Topic created on 13th Sep. 2020 | Page: 1 of 2 | Answers: 13 | Views: 3,721
Eszeha
Visitor

Initial payout Frankcasino

13th Sep. 2020, at 02:07 am CEST#1
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Servus,

I signed up today in the (for me) new OC frankcasino.com.
Have deposited a total of 800 EUR WITHOUT BONUS and played with a very good run at Reactoons up to 5,500 EUR.
Since I am basically quite suspicious of new OCˋs (and with the high win anyway ) I would like to share with you quasi in real time how it goes now... I remain neutral and hope for the best... So:

Payment of 5.500 EUR requested, error message: "maximum payment 1000 EUR"
Withdrawal of 800 EUR requested, error message: "Account must be verified"
A payout is therefore only possible after Verification, otherwise a corresponding error message is displayed.
On request (in the very nice, but English chat) we have clarified the necessary documents, I have uploaded, verification should take place within 24 hours...
The lady still said she recommends maximum payouts of 1000 EUR... Mmh

I'll keep you up to date, but I'm bissel the muffe.

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Eszeha
Visitor

Initial payout Frankcasino

13th Sep. 2020, at 02:18 am CEST#2
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Small addition:

Have set the limits for Deposit and betting to 1,- EUR. Safety First

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Eszeha
Visitor

Initial payout Frankcasino

13th Sep. 2020, at 10:48 am CEST#3
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And here we go:

Just got an email that my account is verified. So far so good, that went quickly.
I logged in to request the payout.

Withdrawal over 1.500 EUR requested - error message: only 1.000 EUR possible
Withdrawal over 1.000 EUR requested - error message: account is under Verification, please contact support

I wrote to the (this time German) chat and asked, answer: we will pass it on and get back to you by e-mail...
On persistent demand for the reason I got an absolutely meaningless standard answer, quote:

Chat: "The account is under security review"
Me: "What does that mean specifically? Where are there concerns?"
Chat: "That your account is in a regular security review, logically I can't give detailed information. We will get back to you via email."

These games really p**s me off by now, sorry
I don't have a good feeling right now, but keep you posted...

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mowolum
Elite

Initial payout Frankcasino

13th Sep. 2020, at 10:58 am CEST#4
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But that is actually normal.
The casinos conduct, according to whatever criteria, security checks.
The last has lasted with me over a week.The chat gives of course no adequate information, especially since an examination is running, it does not go.
Maybe practice a little patience.or just turn on GJ.
Good luck

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MikeG111213
Rookie

Initial payout Frankcasino

13th Sep. 2020, at 11:55 am CEST#5
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I can't say anything bad about them, I had the same problem when I signed up but it was solved very quickly and my withdrawal was processed and paid via MuchBetter in under 3 hours

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Eszeha
Visitor

Initial payout Frankcasino

13th Sep. 2020, at 12:06 pm CEST#6
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Well, that gives me a bit of courage. Thank you!
I have also written to Caro as a precaution...
I'm curious how it will continue.

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ruhrpott
Expert

Initial payout Frankcasino

13th Sep. 2020, at 02:55 pm CEST#7
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I can also report a good handling of the payouts.
Verification was, as with you also quickly through, and the payouts thereafter all within a few hours.
Therefore, I strongly expect that you will receive your money tomorrow at the latest.

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Eszeha
Visitor

Initial payout Frankcasino

13th Sep. 2020, at 04:08 pm CEST#8
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Koppruhrpott wrote on 13.09.2020 at 14:55: I can also report a good handling of the payouts.
Verification was, as with you also quickly through, and the payouts afterwards all within a few hours.
So I strongly expect that you will receive your money tomorrow at the latest.

I don't really believe that... As I said, I can't even initiate a withdrawal even though I am verified. I'm supposed to contact customer service, but they don't answer. No idea where the journey is going...

Tell me - how much were your payouts there each time? Anyone in the four figures?

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Eszeha
Visitor

Initial payout Frankcasino

14th Sep. 2020, at 06:48 pm CEST#9
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So, here is the current status:

The announced mail for the security check has not arrived yet...
I have nevertheless just tried again to initiate a payment and suddenly it worked.
Unfortunately, only max. 1000 EUR per transfer, so that I now have a total of 6 payments open (5 x 1000, 1 x 500)

I contacted the chat again (in English for a change) and asked if everything is ok with my account.
The nice lady assured that niX is in the way and all payouts will be transferred one after the other.
I am curious.

In case of receipt of money or further delays I will let you know again.

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Eszeha
Visitor

Initial payout Frankcasino

14th Sep. 2020, at 07:29 pm CEST#10
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Hey guys, now it's getting completely crazy

The first transfers (3x 1000 and 1x 500) were on my bank account within minutes. Quasi in real time, that's strong.
Then came an email that my account needs to be verified and I should upload my ID again?!
In the account also the status had changed again from "verified" to "pending" and the two pending withdrawals are in process again
Honestly, what is this? Never experienced something like this.

Have now uploaded the same ID document for the second time in 24 hours. And again waiting... 🙄

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