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Casino verification: Hyperino.com requires more and more evidence

Topic created on 07th Nov. 2020 | Page: 1 of 2 | Answers: 11 | Views: 4,689
mrwhitehd

Hyperino.com requires more and more evidence

7th Nov. 2020, at 04:11 pm CET#1
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Hello,

i recently registered at Hyperino.com and verified my account by uploading my ID (Polish ID), verifying my bank account (1-cent transfer with code) and uploading something else (can't remember what was requested at this point).

Then I was shown that everything is ok and I started to play. I always lost and put in about 500€ and then I had over 1500€ on the clock and wanted to withdraw 1000€.

After a few days the money was back in my player account and the withdrawal was denied, I still had to verify myself. This time they asked for a bank statement and I quickly took out a bank statement, photographed it and sent it off. However, since I moved during that time and the account statements still show the old address, this is where my problem starts: One does not want to pay me the money and does not accept the explanation that you can not simply change the address at Postbank in online banking, this is only possible in a branch. But since a new ID card is also not possible because of Corona (must go to Poland to apply for the), I can also not simply change the address at the bank.

Anyone advice?

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Mabrvm

Hyperino.com requires more and more evidence

7th Nov. 2020, at 08:37 pm CET#2
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Make thee continue to pressure ...write the best email to support in which you explain the again (the chat have no idea of nothing there I sometimes have the feeling the people who write with one sit in a call center xD )
Also, you could try to pay out smaller amounts step by step because they usually only require Verification for amounts over a few hundred

By the way cool name

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DieWunderharke5000
Top Member

Hyperino.com requires more and more evidence

7th Nov. 2020, at 09:03 pm CET#3
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Polish passport, two different German residential addresses, of course the alarm bells are ringing

First, set yourself a loss limit of 1€ per day. You will get your money in the end (if your information is correct and you don't leave out important parts of the story here). The whole thing can take a while and so you do not even come into temptation after 2-3 beers to gamble everything, set limit

Then I can only support the Tip with the email. The normal support agents often have no idea and no access to important data. My problems were always solved as soon as I found the right contact person. I don't play at Hyperino, so I can't give you a contact

It's annoying, but the best thing you can do is: stay calm, stay friendly and above all have a lot of patience

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gamble1
Icon

Hyperino.com requires more and more evidence

7th Nov. 2020, at 10:49 pm CET#4
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DieWunderharke5000 wrote on 07.11.2020 at 21:03: Polish passport, two different German residential addresses, there ring dei of course the alarm bells

First, set yourself a loss limit of 1€ per day. You will get your money in the end (if your information is correct and you don't leave out important parts of the story here). The whole thing can take a while and so you do not even come into temptation after 2-3 beers to gamble everything, set limit

Then I can only support the Tip with the email. The normal support agents often have no idea and no access to important data. My problems were always solved as soon as I found the right contact person. I don't play at Hyperino, so I can't give you a contact

It's annoying, but the best thing you can do is: stay calm, stay friendly and above all have a lot of patience


Hyperino and Wunderino do have agents who know what they are talking about, but playing dumb seems to be quite common there

I would but as already mentioned step by step again everything in an e-mail explain in detail that everyone understands it if you want to do it even better write in German and English

If after that still nothing can be regulated I would send again an e-mail where you write again the same only with more pressure there can be mentioned e.g. that you have already written here (this already works wonders with some) and also that you will turn to the MGA if your case is nowhere understood here

The licensing authorities already intervene only the case must be clear and if it's all true as you write here, everything would have to be proven and so you would of course be in the right because you have not lied

With my partner it was recently similar with an account statement and the old address but the One Casino has accepted the explanation when we had shown the pasted over identity card that was processed by the authorities Provisorisch but it was also not about coal pay out

Fact is there are better alternatives than Wunderino and Hyperino in my estimation they are looking with your permanent advertising on TV the unsuspecting newcomers who resign themselves to a "You do not get your money" but as already mentioned should everything be true so you get your money that can not prevent even a Hyperino in the last instance

Take you for the future but rather a store from the comparison here I can you Wildz, Caxino, Videoslots, Slots Million and the all unreservedly recommend

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mrwhitehd

Hyperino.com requires more and more evidence

8th Nov. 2020, at 06:03 pm CET#5
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I moved from Leipzig to Dresden in March 2020 because of work. Since my girlfriend lives in Leipzig and I'm always in Leipzig on weekends, it did not bother me particularly when the monthly account statement from Postbank has been sent to the Leipzig address. Wanted to change the address last in online banking, but there you have to come to the branch and identify yourself. Since I thought I postpone it until after Corona because of the new ID

I will try it with small amounts and at the same time write to the support.

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Wengust
Experienced

Hyperino.com requires more and more evidence

8th Nov. 2020, at 07:28 pm CET#6
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How long has the card already expired in our country you can still identify yourself within 5 years after expiration

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RuhrPottProll
Amateur

Hyperino.com requires more and more evidence

8th Nov. 2020, at 11:04 pm CET#7
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i'm also with postbank. can you download one of those address change forms, print it out, fill it out, and send it by mail? it's a hassle, of course, but there must be some way to change your address, despite hard-corona
😉

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Hightower
Top Member

Hyperino.com requires more and more evidence

9th Nov. 2020, at 11:07 am CET#8
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Wengust wrote on 08.11.2020 at 19:28 clock: How long is the card already expired with us you can still identify within 5 years after expiry with it

That would be new to me, I had to pay last year 25 € penalty, because at traffic control was noticed that my ID card is expired 5Mon and at the time V&J had also rejected my card because it was expired, had to first apply for a new one

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mrwhitehd

Hyperino.com requires more and more evidence

9th Nov. 2020, at 01:06 pm CET#9
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I was in online banking today and there you could change your address (must be new, 4 weeks ago it did not work). But now I would have to wait for the account statements, they come next month. Let's see what Hyperino responds to the mail with the explanation (have sent Insurance policy of car and documents with the new address), but waiting for 2 days for a response.

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Mysticdragon
Rookie

Hyperino.com requires more and more evidence

10th Nov. 2020, at 10:55 am CET#10
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Hightower wrote on 09/11/2020 at 11:07 AM

That would be new to me, I had to pay last year 25 € penalty, because at traffic control was noticed that my ID card is expired 5Mon and at the time V&J had also rejected my ID card because it was expired, had to first apply for a new one

Last year was no Corona and now already.

These are different circumstances.
At least for me in Nuremberg you only get in with an appointment and until you get an appointment or can go dauerd already half an eternity.
Then there is the time until the new identity card can be picked up.

But 25€ fine at traffic control? That may not require. Only the police is allowed to do that.
It can happen that you don't pay attention to it but I'm surprised that you didn't apply for a new one right after V&J. Because then you wouldn't have to pay a fine.
Because then you would not have had to pay a fine if the already applied for and that can be proven.


Finally, always remain friendly with friendliness and objectivity is still achieved the most.

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