Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino verification: Harassment by Lapalingo.co.uk

Topic created on 04th Jan. 2021 | Page: 1 of 1 | Answers: 8 | Views: 1,587
Neophyte77

Harassment by Lapalingo.co.uk

4th Jan. 2021, at 06:19 pm CET#1
0 Likes

Nobody has liked this post so far
Hello together,

i have been with Lapalingo for several years and have always been able to cash in and out.
Now I have played after a long time there again. 150 euros deposited via Klara via bank transfer.
Have played without bonus (always play without bonus) and then came to 550 euros, which I wanted to pay out.

Suddenly I received a mail that I have to verify myself. First it said that they only want my Perso and a max. 3 months old statement.
I uploaded my ID and a gas bill. So far ok

Then they wanted a selfie of me holding up my ID with a sheet of paper with lapalingo.de and the current date on it. From here the harassment began, where I thought that they now just want to deny the payout. At the first upload, they said that I cover the passport with a finger, although you can clearly see that it is the one that I also uploaded as a scan. I have played the game and now uploaded a new photo, where I am not with the finger on it

Now came the message that they still need a Paysafe account Verification!!!! I have deposited 2-3 times months ago with Paysafe, the current withdrawal has nothing to do with it.
The cool thing is also that this morning came the following message: we thank you for your trust, your identity has been successfully confirmed. For you this means: You can use your account to the full extent and make withdrawals.

I feel like they are trying to screw me

What can I do about it? I have legal protection Insurance, but I don't know if that will help me at this point.

Many greetings

Neophyte

This post has been translated automatically

RebellYell
Top Member

Harassment by Lapalingo.co.uk

4th Jan. 2021, at 06:34 pm CET#2
0 Likes

Nobody has liked this post so far
Neophyte77 wrote on 04/01/2021 at 18:19: Hello everyone,

i've been with Lapalingo for several years and have always been able to Deposit and withdraw.
Now I played there again after a long time. 150 euros deposited via Klara via bank transfer.
Played without bonus (always play without bonus) and then came to 550 euros, which I wanted to pay out.

Suddenly I received a mail that I have to verify myself. First it said that they only want my Perso and a max. 3 months old statement.
I uploaded my ID and a gas bill. So far ok

Then they wanted a selfie of me holding up my ID with a sheet of paper with lapalingo.de and the current date on it. From here the harassment began, where I thought that they now just want to deny the payout. At the first upload, they said that I cover the passport with a finger, although you can clearly see that it is the one that I also uploaded as a scan. I have played the game and now uploaded a new photo, where I am not with the finger on it

Now came the message that they still need a Paysafe account Verification!!!! I have deposited 2-3 times months ago with Paysafe, the current withdrawal has nothing to do with it.
The cool thing is also that this morning came the following message: we thank you for your trust, your identity has been successfully confirmed. For you this means: You can use your account to the full extent and make withdrawals.

I feel like they are trying to screw me

What can I do about it? I have legal protection Insurance, but I don't know if that will help me at this point.

Many greetings

Neophyte

In the forum here in the last weeks the complaints to this casino, with exactly the same circumstances as with you, become more frequent

You can write to Caro from the moderators, she will surely help you (if she can, with this casino).

This post has been translated automatically

Nick1895
Expert

Harassment by Lapalingo.co.uk

4th Jan. 2021, at 06:35 pm CET#3
0 Likes

Nobody has liked this post so far
In this sense, you can hardly go against... whether you have a legal protection Insurance or not, brings in the context purely zero. What do you want to sue against? You have no chance, because it is still a gray area and you do not have a legal claim in the case, because you have entered into the terms and conditions of the juice store when registering.
To help you but you have the following options:

- upload, if available, all required documents
- if necessary open a case at AskGamblers or ask a moderator here in the forum (Julian, Caro etc.)

If you want to get your money, you can't avoid to send the store everything what is needed.

Lapalingo has been practicing this stalling tactic for quite some time now... unfortunately! Although you are partially verified for years, they suddenly demand documents.

In my case it was a credit card statement, with which I have deposited 4 years ago 1-2x and which no longer existed for 3 years ... That was a struggle to even get proof
Almost 1 year later, they wanted proof of my financial circumstances (salary statement).
They don't get involved in discussions.
I am also a Low Roller, deposits at that time 10-20 euros, withdrawals between 40-300 euros
Since this harassment, I have avoided this group and let me block. Unfortunately, they pull something like that with just about everyone recently.
In the end, it's up to you, either you pull your pants down and send everything that is requested or you shit on the money.
All in all, Lapalingo has sunk really low and try everything to drag out payouts or to harass the players

This post has been translated automatically

Hightower
Top Member

Harassment by Lapalingo.co.uk

4th Jan. 2021, at 06:43 pm CET#4
1 Like

Liked this post: Anonym
Know the theater, I had in December also, Ausweiß was Expired, re-uploaded then were at EInmal statements to Old should new Laden.Im Entefekt has taken the whole back and forth 14 days for 50 € for me the shed is dead, my toads can also sink elsewhere

This post has been translated automatically

Nick1895
Expert

Harassment by Lapalingo.co.uk

4th Jan. 2021, at 06:49 pm CET#5
5 Likes

Liked this post: Anonym, Anonym, Avatar von krabbe666 krabbe666, Avatar von sippi sippi, Avatar von Tobsen Tobsen
I am also in favor of putting Lapa on the Blacklist
From a former 8/10 casino now sunk to a -1 /10 casino
Are just really dubious business practices become

This post has been translated automatically

Neophyte77

Harassment by Lapalingo.co.uk

4th Jan. 2021, at 07:03 pm CET#6
0 Likes

Nobody has liked this post so far
Is really awesome...
I have uploaded everything now, I am curious what comes next
Registration certificate part 2 of my car and the birth certificate of my grandfather...

This post has been translated automatically

chriss1808
Experienced

Harassment by Lapalingo.co.uk

5th Jan. 2021, at 12:28 am CET#7
3 Likes

Liked this post: Anonym, Avatar von krabbe666 krabbe666, Avatar von supermode supermode
have experienced exactly the same as you
had won in december from free spins 100 euros, was verified forever and should also upload a picture with perso and a sheet where Lapalingo is on it.
i had to upload a total of 4 because 1 time my finger had allegedly covered something or it was too blurry, etc..
but the funny thing is now, after the 4 photo, which was again not correct, they said I should please send a photo only with perso....
i said ok takes 2 min....in the 2 minutes my account was suddenly verified....no idea why-the previously uploaded photos were not correct.
i am also of the opinion that gj should do something here, because in my case it was also pure harassment and such a thing is not appropriate for a serious casino.
maybe matthias reads this and comments on it

This post has been translated automatically

genrix
Top Member

Harassment by Lapalingo.co.uk

5th Jan. 2021, at 04:13 pm CET#8
1 Like

Liked this post: Anonym
Nick1895 wrote on 04/01/2021 at 18:49: Am also for putting Lapa on the Blacklist
From a then 8/10 casino meanwhile sunk to a -1 /10 casino
Are just really dubious business practices become.

I am completely in your opinion! Dirty group, should no longer be promoted anywhere.

This post has been translated automatically

Anonym

Harassment by Lapalingo.co.uk

5th Jan. 2021, at 04:26 pm CET#9
0 Likes

Nobody has liked this post so far
I'm still in other forums on the road and there I got then also already an impression of Lapalingo, that there what had opened up very negative lately.

This post has been translated automatically

Hot Topics19th Dec. 2024 at 12:16 pm CET

Sports betting
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately