Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino verification: Frank & Fred Verification

Topic created on 31st May. 2021 | Page: 1 of 1 | Answers: 5 | Views: 1,027
MisterFloppy
Visitor

Frank & Fred Verification

31st May. 2021, at 07:18 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello dear community,

I loaded CashtoCode last week at the above online casino for 100€ (without bonus) and after some time I won a 4-digit amount.

Now I wanted to withdraw this amount via Trustly and poof came directly the email for Verification, all well and good.

I sent all the documents (ID, bank statement, bank card and also the CashtoCode receipt I received from the cashier).

One day later I received the confirmation that my identity (ID card), as well as my bank card and also my address are verified, but not my proof of payment.

What exactly do they need from me, because I sent them both the receipt of the CashtoCode (which I received from the cashier) and the screenshot with the numbers that the cashier needs to activate the card.

I am really at a loss and would appreciate an answer from you.

Kind regards

This post has been translated automatically

CasinoReuber
Amateur

Frank & Fred Verification

31st May. 2021, at 07:25 pm CEST#2
0 Likes

Nobody has liked this post so far
Normally, a bank statement from the account to which you want to pay out should be sufficient. Otherwise, it is best to ask in the chat or by mail what exactly is required as proof of payment or why the previously provided document was rejected.

This post has been translated automatically

MisterFloppy
Visitor

Frank & Fred Verification

31st May. 2021, at 07:43 pm CEST#3
0 Likes

Nobody has liked this post so far
Thank you CasinoReuber for your answer,

i have already done that twice.

The first time I was told that you need proof of payment, which I have already sent several times.

I quote the chat support: "Yes but they mean in the notes here that they need proof of payment because the cash to code was used only after the Deposit at our site"

This is also clear, because the logical sequence for me is to take a screenshot of the CashtoCode and then drive to the gas station and buy them there.

Even if I immediately generate a code in front of the cashier it would not be feasible in a minute to get the same time as on the deposit noted in the account.

What the lady means is probably that on the deposit it says 19:22 (but this is only the time when I took the photo of the code) but on the receipt I received it says 19:58, which is due to the drive and the queue at the gas station.

The 2nd time I was told to please be patient because a document is still on "pending", which contradicts the statement of the 1st employee and I can also see that these are not accepted.

Do you really think that now because of these few minutes my document is not accepted?

Has anyone had similar experiences at this casino?

This post has been translated automatically

CasinoReuber
Amateur

Frank & Fred Verification

31st May. 2021, at 08:12 pm CEST#4
0 Likes

Nobody has liked this post so far
I think your receipt will be aktjedenfall, possibly only caught a wrong employee who does not know what is the matter and how the whole thing works. Evtl. the documents again by e-mail to the support with the request to deal with the functioning of cash to code and that only these 2 receipts are possible. Otherwise, Frank & Fred is also listed here, you could yes times here with the mods via Communicator describe your case, they could certainly help.

This post has been translated automatically

MisterFloppy
Visitor

Frank & Fred Verification

31st May. 2021, at 08:37 pm CEST#5
0 Likes

Nobody has liked this post so far
Thanks again for your quick reply.

That was my first thought to write to one of the mods via Communicator, but I thought I'd better ask here first if anyone has had similar experiences and may have some advice for me.

I can also imagine that the moderators here get enough messages a day and I just annoy you with my request.

But if there is really nothing happening until tomorrow, I think about writing to one of the mods via Communicator.

Thanks again.

This post has been translated automatically

gamble1
Icon

Frank & Fred Verification

1st Jun. 2021, at 12:39 am CEST#6
0 Likes

Nobody has liked this post so far
MisterFloppy wrote on 05/31/2021 at 8:37 PM: Thanks again for your quick reply.

That was my first thought to write to one of the mods via Communicator, however I thought I'd better ask here first if anyone has had similar experiences and may have some advice for me.

I can also imagine that the moderators here get enough messages a day and I just annoy you with my request.

But if there is really nothing happening until tomorrow, I think about writing to one of the mods via Communicator.

Thanks again.

As a small Tip try to write to the CashtoCode support here in the forum maybe they can give you a proof for the casino

Do not worry the casino is good is probably only a small problem

This post has been translated automatically

Hot Topics21st Nov. 2024 at 08:09 pm CET

Casino Games
0
Offline Casinos
0
Inside
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately