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Casino verification: Duelz Casino Alleged Verification Problems!

Topic created on 17th Apr. 2021 | Page: 1 of 2 | Answers: 12 | Views: 2,889
Anonym

Duelz Casino Alleged Verification Problems!

17th Apr. 2021, at 09:43 pm CEST#1
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I have problems with Duelz Casino.
I verified everything umpteen weeks ago. So far I thought successful, because I have not received any message that what is wrong!
There have also been payouts.
Now I have won a slightly higher amount and they do not pay it out because I have allegedly not sufficiently verified my account!
I should again upload a bank statement.
Can not be so difficult, if you have already done that at umpteen casinos in the same way.

Support is now stalling me, and keeps telling me that I should upload a bank statement, even though I have already done so.
Supposedly there is no German support now all of a sudden either.
I'm starting to get the feeling that they don't want me to cash out and are bullshitting me and ripping me off...
I have never had such problems with any casino.

Is there actually ne supervisory authority where you can complain?

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Falke
Expert

Duelz Casino Alleged Verification Problems!

18th Apr. 2021, at 03:24 am CEST#2
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Send the bank statement again

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gamble1
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Duelz Casino Alleged Verification Problems!

18th Apr. 2021, at 02:39 pm CEST#3
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Headi1983 wrote on 04/17/2021 at 21:43: I have problems with Duelz Casino.
I verified everything umpteen weeks ago. So far I thought successful, as I have not received any message that what is wrong!
There have been payouts as well.
Now I have won a slightly higher amount and they do not pay it out because I have allegedly not sufficiently verified my account!
I should again upload a bank statement.
Can not be so difficult, if you have already done that at umpteen casinos in the same way.

Support is now stalling me, and keeps telling me that I should upload a bank statement, even though I have already done so.
Supposedly there is no German support now all of a sudden either.
I'm starting to get the feeling that they don't want me to cash out and are bullshitting me and ripping me off...
I have never had such problems with any casino.

Is there actually ne supervisory authority where you can complain?

Is similar to me I already send over 37 days document after document to those and half usually does not arrive at all that I get to know then usually only after a few days because then repeatedly always the same is requested

Seems to be currently a major problem with the group SuprPlay Limited in relation to the verifications would write in your place times Caro she helps me currently also spitze further with the problem

I can not explain to myself what is the problem there at the moment because the casinos around this group have been very fast in everything so far say only first payout + Verification not even 2 hours at 800 €

The support there I can assure you gives his best they do not hold you back they just have no authority to decide what those are the departments in the background that are just a bit crazy

You can only hope that the problems soon times have settled would be a pity for the casinos

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Anonym

Duelz Casino Alleged Verification Problems!

19th Apr. 2021, at 07:00 am CEST#4
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OK, I'll have to take a look. The funny thing is that I was first put off to 24 hours and then suddenly to 48 hours waiting time. I have never had such a problem anywhere

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gamble1
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Duelz Casino Alleged Verification Problems!

19th Apr. 2021, at 03:02 pm CEST#2
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Headi1983 wrote on 19.04.2021 at 07:00: OK, I'll have to take a look. The funny thing is that I was first put off to 24 hours and then suddenly to 48 hours waiting time. I have never had such a problem anywhere.

Yep, I feel the same way, but if you can't even manage to sort out your technology and then accuse the customer of incompetence even though he has already sent the documents several times, I'm not particularly surprised

Would advise you save all the mails you send them and watch for what comes back to me it is currently so the documents arrive one moment and are then suddenly after two days never arrived

To be fair I have to say the group is still serious and money you also get but because of the big problems probably with the technology that currently happen with the group I can not recommend this group currently anyone

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gamble1
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Duelz Casino Alleged Verification Problems!

21st Apr. 2021, at 03:47 pm CEST#3
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Update on our own business

Got my money now was apparently only one problem in the communication quite long

Thanks to the nice management of the casino and of course to Julian and Caro

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Anonym

Duelz Casino Alleged Verification Problems!

28th Apr. 2021, at 06:03 pm CEST#4
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Jo, this casino is an absolute horror. With every payout they want a new verification. I have never experienced this at a casino.
Now they want a screenshot for my last Deposit with Giropay. There should be displayed next to the name, my IBAN and the reference number of the payment. Have the get. This works with my bank (Postbank) but only if I click on the booking directly, so then another small extensive window opens. There is then everything. If I have the complete overview of my last bookings, it just does not show all the numbers, but at the end are points...... They do not recognize that. I should contact my bank. Jo, but they won't do anything, because that's the way the system is. I don't use online banking for free. I get the account statements just always a while later, sent online.


So far there was such a crap at no other casino! If it were not about a payout of 1000 euros, I would say f**k you, keep your money and good is......

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gamble1
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Duelz Casino Alleged Verification Problems!

28th Apr. 2021, at 07:01 pm CEST#5
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Headi1983 wrote on 28.04.2021 at 18:03: Jo, this casino is the absolute horror. With every payout of winnings they want a new verification. I have never experienced this with any casino.
Now they want a screenshot for my last Deposit with Giropay. There should be displayed next to the name, my IBAN and the reference number of the payment. Have the get. This works with my bank (Postbank) but only if I click on the booking directly, so then another small extensive window opens. There is then everything. If I have the complete overview of my last bookings, it just does not show all the numbers, but at the end are points...... They do not recognize that. I should contact my bank. Jo, but they will not do anything, because the system is just so. I don't use online banking for free. I get the account statements just always a while later, sent online.


So far there was such a crap with no other casino! If it were not about a payout of 1000 euros, I would say f**k you, keep your money and good is......

Yes, unfortunately, there is just something pretty crooked with the group that take everything quite petty just apart because we are currently all quite perplexed why this is suddenly so

Many people currently have the problem there or in another casino of the group or at least noticed it

Try Julian to contact in the forum he can certainly help you and forward your request

Müsste yes can be regulated you can not print the transaction vill is because of the other format the view thereby differently ?

If there is no document then there is no document you can not conjure one up and because of such petty things it should be difficult to refuse a payment at least related to MGA or Schlichtungsstelle

But I can only mention again I do not have the impression that it is the casino to deny the very accommodating also been with me the seem to be only suddenly very petty the reason only they know themselves

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Anonym

Duelz Casino Alleged Verification Problems!

28th Apr. 2021, at 07:48 pm CEST#6
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No, they want the full page with URL displayed at the top. Total nonsense. I'm starting to get the feeling that they are looking for reasons not to have to pay out

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gamble1
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Duelz Casino Alleged Verification Problems!

28th Apr. 2021, at 08:41 pm CEST#7
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Headi1983 wrote on 04/28/2021 at 19:48: No, they want the full page with URL displayed at the top. Total bullshit. I'm starting to get the feeling that they are looking for reasons not to have to pay out

They surely don't do that because you don't need to worry they are just as I wrote very petty lately

Then contact Julian or Caro they will help you

Julian

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