Casino verification: Duelz Casino
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Duelz Casino
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I have used Durlz some money and then also times what won and then the theater went off verifiezierung ...ok one knows no issue account statement invoice passport and proof of payments that are listed on my account of if these are then ...ok no issue made but since then always comes after 3-4 days that was not enough ...so again made what they wanted and after 37 days English email: we hope this email pleases them (Boah I thought finally made but then ...) we have blocked them because they have not verified... the customer service more times written to what is the now ? The answer was always the same: yes we see that you have uploaded the documents, we will tell the legal position...
But nothing has happened so far!
Now I'm annoyed that already used a few thousand euros 11000 won and now have nothing at all can someone help or give a good Tip?
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Duelz Casino
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First of all welcome to the forum
Write best times someone from the Gamblejoe team to the manager of the casino can clarify the case then it should only hang on the Verification you get your money there no worries
Team : Caro Julian Sabine
Just write to one of the 3 then it should work
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Duelz Casino
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Duelz Casino
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Yesterday I got the message everything is verified the payout will be arranged the next few days ....
This morning a text message that the payout via Trustly has not worked if I do not reject the I get an email from Duelz
And just got the email
The win would be canceled because I have violated the terms and conditions because of the account where I have deposited also belongs to my wife ....
So for me Duelz belongs on the blacklist...
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Duelz Casino
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Yes well joint accounts are everywhere a reason to keep the winnings differently it looks if you are also deposited at the bank in the account and also your money comes on it then one could not forbid you to play with this account but then it is usually a problem that you both have an account there
Therefore, always remember no matter where you play:
Only use your own payment methods
Always clarify whether both may play if you live together (is usually no problem only Bonuses are awarded with some providers only once others forbid it completely and others allow everything)
So a short conversation with the support is usually enough then you are on the safe side
I go to new casinos usually even further and document before registration everything that the chat tells me and I also ask whether I can play there or already had an account
Who these few minutes are too much effort may not complain about problems (not related to you now but in general) Sad that you have to go so far but the casinos have it by double account accusations which are partly unjustified themselves steered in the direction
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Duelz Casino
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The account only I use but since this is a general account electricity phone etc my wife of course also has access to the account...it can always be something and I think in a marriage this is quite normal ...my wife does not play anywhere and has her own household account at the bank....I find this quite strange ...that should be a violation ...
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Duelz Casino
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Duelz Casino
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Ok but which name is on the account only yours only hers or both ?
This is important because if it really is an account that is only in your wife's name it looks bad I can understand how you mean it and find it perfectly legitimate to act in marriage but unfortunately that is not so for casinos
I would but still times with someone from the team here contact have already some durchgeboxt and the group is already serious as I said in most casinos it would have gone to you so they are there just a little slow and difficult to understand because the internal apparently not very well coordinate
@evopower140
I am also no longer a friend of this group but honestly let's be fair that would have happened almost anywhere you can not list a casino bad because they have their defaults or what are you referring to your answer?
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Duelz Casino
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Morning gamble1, I had already contacted the manager, but unfortunately I can not rewrite the T&C (even if I would like to do that too much). As you said, for us it's totally legitimate to use a joint account, but most casinos or the authority (MGA) doesn't see it that way.
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Duelz Casino
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Hey Caro
Yes of course I understand that's why I also asked what exactly the account is because usually you only get problems if either both play on the account at the same casino or just this runs on another name
And exactly because it would make all casinos so I have also said one should remain fair and not immediately come with Blacklist around the corner that does not mean that I'm fully behind this rule I think one would have to look at each individual case and not directly blanket deny everything but is unfortunately not our decision
I can only advise everyone to take an e-wallet and then rather pay from the joint account on the one then you have at least one payment method that runs on you because unlike casino accounts it is not forbidden from an account where both can dispose of an e-wallet and if they ask you can at least bring them the evidence that you are allowed to dispose of the account then look at it and deny you nothing
Payments are becoming stricter that is annoying but also has a purpose only in casinos I think there is still much too much leeway available that the providers can interpret rules quite generous (see some AGB's)
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