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Casino verification: Duelz Casino

Topic created on 02nd Jun. 2021 | Page: 1 of 2 | Answers: 11 | Views: 2,362
Berthold

Duelz Casino

2nd Jun. 2021, at 05:37 pm CEST#1
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Hello all,

I have used Durlz some money and then also times what won and then the theater went off verifiezierung ...ok one knows no issue account statement invoice passport and proof of payments that are listed on my account of if these are then ...ok no issue made but since then always comes after 3-4 days that was not enough ...so again made what they wanted and after 37 days English email: we hope this email pleases them (Boah I thought finally made but then ...) we have blocked them because they have not verified... the customer service more times written to what is the now ? The answer was always the same: yes we see that you have uploaded the documents, we will tell the legal position...
But nothing has happened so far!

Now I'm annoyed that already used a few thousand euros 11000 won and now have nothing at all can someone help or give a good Tip?

This post has been translated automatically

gamble1
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Duelz Casino

2nd Jun. 2021, at 09:24 pm CEST#2
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Berthold wrote on 02.06.2021 at 17:37: Hello everyone,

I have used Durlz some money and then also times what won and then the theater went off verifiezierung ...ok one knows no issue account statement invoice passport and proof of payments that are listed on my account of if these are then ...ok no issue made but since then always comes after 3-4 days that was not enough ...so again made what they wanted and after 37 days English email: we hope this email pleases them (Boah I thought finally made but then ...) we have blocked them because they have not verified... the customer service more times written to what is the now ? The answer was always the same: yes we see that you have uploaded the documents, we will tell the legal position...
But nothing has happened so far!

Now I'm annoyed that already used a few thousand euros 11000 won and now have nothing at all can someone help or give a good Tip?

First of all welcome to the forum


Write best times someone from the Gamblejoe team to the manager of the casino can clarify the case then it should only hang on the Verification you get your money there no worries

Team : Caro Julian Sabine

Just write to one of the 3 then it should work

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evopower140
Expert

Duelz Casino

3rd Jun. 2021, at 10:02 am CEST#3
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If I am wrong, a manager of this group should also be here in the forum since this belongs to NYspins and Vododreams and they always write for both

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Berthold

Duelz Casino

4th Jun. 2021, at 04:48 pm CEST#4
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Many thanks for the quick answers now the update
Yesterday I got the message everything is verified the payout will be arranged the next few days ....
This morning a text message that the payout via Trustly has not worked if I do not reject the I get an email from Duelz

And just got the email

The win would be canceled because I have violated the terms and conditions because of the account where I have deposited also belongs to my wife ....
So for me Duelz belongs on the blacklist...

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gamble1
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Duelz Casino

4th Jun. 2021, at 06:39 pm CEST#5
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Berthold wrote on 04.06.2021 at 16:48: Many thanks for the quick answers now the update
Yesterday I got the message everything is verified the payout will be arranged the next days ....
This morning a text message that the payout via Trustly has not worked if I do not reject the I get an email from Duelz

And just got the email

The win would be canceled because I have violated the terms and conditions because of the account where I have deposited also belongs to my wife ....
So for me Duelz belongs on the blacklist...


Yes well joint accounts are everywhere a reason to keep the winnings differently it looks if you are also deposited at the bank in the account and also your money comes on it then one could not forbid you to play with this account but then it is usually a problem that you both have an account there

Therefore, always remember no matter where you play:

Only use your own payment methods

Always clarify whether both may play if you live together (is usually no problem only Bonuses are awarded with some providers only once others forbid it completely and others allow everything)

So a short conversation with the support is usually enough then you are on the safe side

I go to new casinos usually even further and document before registration everything that the chat tells me and I also ask whether I can play there or already had an account

Who these few minutes are too much effort may not complain about problems (not related to you now but in general) Sad that you have to go so far but the casinos have it by double account accusations which are partly unjustified themselves steered in the direction

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Berthold

Duelz Casino

4th Jun. 2021, at 09:06 pm CEST#6
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gamble1 wrote on 04.06.2021 at 18:39
Yes well joint accounts are everywhere a reason to keep the wins differently it looks if completely and again others allow

The account only I use but since this is a general account electricity phone etc my wife of course also has access to the account...it can always be something and I think in a marriage this is quite normal ...my wife does not play anywhere and has her own household account at the bank....I find this quite strange ...that should be a violation ...

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evopower140
Expert

Duelz Casino

4th Jun. 2021, at 11:05 pm CEST#7
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Ok I would not accept so make a complaint to the admins here in the forum if this is really as it stands here this casino belongs very quickly on the Blacklist

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gamble1
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Duelz Casino

5th Jun. 2021, at 02:26 am CEST#8
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Berthold wrote on 04.06.2021 at 21:06
The account only I use but since this is a general account electricity phone etc my wife of course also has access to the account...it can always be something and I think in a marriage this is quite normal ...my wife does not play anywhere and has her own household account at the bank....I find this quite strange ...that should be a violation ...


Ok but which name is on the account only yours only hers or both ?

This is important because if it really is an account that is only in your wife's name it looks bad I can understand how you mean it and find it perfectly legitimate to act in marriage but unfortunately that is not so for casinos

I would but still times with someone from the team here contact have already some durchgeboxt and the group is already serious as I said in most casinos it would have gone to you so they are there just a little slow and difficult to understand because the internal apparently not very well coordinate

@evopower140

I am also no longer a friend of this group but honestly let's be fair that would have happened almost anywhere you can not list a casino bad because they have their defaults or what are you referring to your answer?

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Caro
Expert

Duelz Casino

5th Jun. 2021, at 09:21 am CEST#9
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gamble1 wrote on 05.06.2021 at 02:26
Ok but which name is on the account only yours or both ?

This is important because if it really is an account that is only in your wife's name it looks bad I can understand how you mean it and also find it perfectly legitimate in marriage to act so but unfortunately that is not so for casinos

I would but still times with someone from the team here contact have already some durchgeboxt and the group is already serious as said in most casinos it would have gone to you so they are there just a little slow and difficult to understand because the internal apparently not particularly well coordinate

@evopower140

I am also no longer a friend of this group but honestly let's be fair that would have happened almost anywhere you can not list a casino bad because they have their defaults or what are you referring to your answer?

Morning gamble1, I had already contacted the manager, but unfortunately I can not rewrite the T&C (even if I would like to do that too much). As you said, for us it's totally legitimate to use a joint account, but most casinos or the authority (MGA) doesn't see it that way.

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gamble1
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Duelz Casino

5th Jun. 2021, at 01:39 pm CEST#10
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Caro wrote on 05.06.2021 at 09:21
Morning gamble1, I had already contacted the manager but unfortunately I can't rewrite the T&C (even if I would like to do that too much). As you said, for us it's totally legitimate to use a joint account, but most casinos or the authority (MGA) doesn't see it that way.

Hey Caro

Yes of course I understand that's why I also asked what exactly the account is because usually you only get problems if either both play on the account at the same casino or just this runs on another name

And exactly because it would make all casinos so I have also said one should remain fair and not immediately come with Blacklist around the corner that does not mean that I'm fully behind this rule I think one would have to look at each individual case and not directly blanket deny everything but is unfortunately not our decision

I can only advise everyone to take an e-wallet and then rather pay from the joint account on the one then you have at least one payment method that runs on you because unlike casino accounts it is not forbidden from an account where both can dispose of an e-wallet and if they ask you can at least bring them the evidence that you are allowed to dispose of the account then look at it and deny you nothing

Payments are becoming stricter that is annoying but also has a purpose only in casinos I think there is still much too much leeway available that the providers can interpret rules quite generous (see some AGB's)

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