Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino verification: Documents for verification

Topic created on 07th Dec. 2020 | Page: 1 of 1 | Answers: 8 | Views: 2,874
Eismann09
Visitor

Documents for verification

7th Dec. 2020, at 02:49 pm CET#1
0 Likes

Nobody has liked this post so far
Hello together

i have a question about the documents for verification. Which documents are accepted for the proof of address? I have already sent my driver's license before and back, that was also everything in order. I also sent a document from my Insurance company for the proof of address, but it was not accepted. Gas, electricity or telephone runs on the name of my girlfriend, so I can not use this unfortunately. Would a statement from my company also work as proof of address? I would also have a mobile phone bill, these are unfortunately not accepted. A bank statement is also requested, which I have already done. Only one document of the proof of address is missing. On the bank statement, however, is my address. Does anyone have any advice for me? Would possibly also an Amazon invoice?

This post has been translated automatically

Knochen
Elite

Documents for verification

7th Dec. 2020, at 03:10 pm CET#2
0 Likes

Nobody has liked this post so far
Depends completely on the casino. Videoslots accepted a bank statement that didn't even come in the mail, but was downloaded as a PDF. Other casinos insist on electricity/water bills, which is a bit stupid since I'm sure many don't receive such bills in the mail.

This post has been translated automatically

Anonym

Documents for verification

7th Dec. 2020, at 03:15 pm CET#3
0 Likes

Nobody has liked this post so far
Knochen wrote on 07.12.2020 at 15:10: Depends completely on the casino. Videoslots accepted a bank statement from me that didn't even come in the mail but was downloaded as a PDF. Other casinos insist on electricity/water bills, which is a bit stupid since I'm sure many don't receive such bills in the mail.

At least only annually and the can then in the "3 month period" already expired

To the TE: Try a certificate of registration and tell the support at the casino the situation as it is. Clarify it best in advance with them, what they accept alternatively. No one here can tell you 100%, because every casino makes different "rules"

This post has been translated automatically

DerHamburger87
Top Member

Documents for verification

7th Dec. 2020, at 03:22 pm CET#4
0 Likes

Nobody has liked this post so far
Eismann09 wrote on 07.12.2020 at 14:49: Hello everyone

i have a question about the documents for a verification. Which documents are all accepted for the proof of address? I have already sent my driver's license front and back, that was also everything in order. I also sent a document from my Insurance company for the proof of address, but it was not accepted. Gas, electricity or telephone runs on the name of my girlfriend, so I can not use this unfortunately. Would a statement from my company also work as proof of address? I would also have a mobile phone bill, these are unfortunately not accepted. A bank statement is also requested, which I have already done. Only one document of the proof of address is missing. On the bank statement, however, is my address. Does anyone have any advice for me? Would possibly also an Amazon invoice?


Moin,
Many people have similar problems with electricity or gas bills. Sounds ridiculous, but a casino once refused me 200 € payout, because you only accepted an electricity bill as proof of address!
This is also in the terms and conditions and if I can not show this bill (which I could not) pays me the casino nothing.
I called at that time extra about our Srromversorgungsunternehmen, whose bills ran over my girlfriend, and let my name in the recipient letters. Do not know if that always works.

You have to inform yourself beforehand, whether a bank statement or a letter from your insurance company is enough (the most renowned and reputable casinos also handle it this way). Or inform before playing, because the casino can insist that only gas or electricity bill count as proof.

It is best to always clarify with the support, they can help best, which evidence alternatively also go through

Vg

This post has been translated automatically

Eismann09
Visitor

Documents for verification

7th Dec. 2020, at 03:30 pm CET#5
0 Likes

Nobody has liked this post so far
Ok great, thanks for your answers. I have now contacted them again. They said that a list of transactions would also be valid as proof of address. I have now saved this from my online banking as a pdf, on it is also my full address to see. In addition, I have directly added a bank statement with the Trustly deposit. Am curious if it will be accepted now. Otherwise, I'll check again what exactly they mean by "official government documents" and then ask at our town hall if necessary. I think once this issue is through, I will avoid this casino. My first withdrawal went through without any problems. However, I deposited and withdrew with an immediate bank transfer. Now I have deposited with Trustly but also paid out again via bank transfer. Maybe that was the point.

This post has been translated automatically

DerHamburger87
Top Member

Documents for verification

7th Dec. 2020, at 04:03 pm CET#6
0 Likes

Nobody has liked this post so far
Eismann09 wrote on 07.12.2020 at 15:30: Ok great, thanks already for your answers. I have now contacted them again. They said as proof of address would also be a list of transactions. I have now saved this from my online banking as a Pdf, on it is also my full address to see. In addition, I have directly added a bank statement with the Trustly deposit. Am curious if it will be accepted now. Otherwise, I'll check again what exactly they mean by "official government documents" and then ask at our town hall if necessary. I think once this issue is through, I will avoid this casino. My first withdrawal went through without any problems. However, I deposited and withdrew with an immediate bank transfer. Now I have deposited with Trustly but also paid out again via bank transfer. Maybe that was the point.

Why don't you pay out via trustly? With a Trustly Deposit you identify your account at the same time, and Trustly transfers are also on Sundays and holidays within minutes on your bank account. That is not the reason.

Official documents from the "government" also work according to my own experience. This means official letters from courts and/or offices.
I verified my address with an invitation to the Bundestag elections
Have fun with your win

This post has been translated automatically

Knochen
Elite

Documents for verification

7th Dec. 2020, at 04:09 pm CET#7
0 Likes

Nobody has liked this post so far

DerHamburger87 wrote on 07.12.2020 at 16:03
Why don't you pay out via Trustly? With a Trustly Deposit you identify your account at the same time, and Trustly transfers are also on Sundays and holidays within minutes on your bank account. That's not the reason.

Official documents from the "government" also work according to my own experience. This means official letters from courts and/or offices.
I verified my address with an invitation to the Bundestag election
Have fun with your win.

Depends also on your bank. I often play in No Account Casinos, which only work via Trustly. And withdrawals usually take me about an hour, but at night or on weekends nothing works. The money arrives the next business day, also via Trustly

This post has been translated automatically

Eismann09
Visitor

Documents for verification

7th Dec. 2020, at 06:05 pm CET#8
0 Likes

Nobody has liked this post so far
DerHamburger87 wrote on 07.12.2020 at 16:03
Why don't you pay out via Trustly? With a Trustly Deposit you identify your account at the same time, and Trustly transfers are also on Sundays and holidays within minutes on your bank account. That's not the reason.

Official documents from the "government" also work according to my own experience. This means official letters from courts and/or offices.
I verified my address with an invitation to the Bundestag election
Have fun with your win.

That's a very good question why I didn't do that. I guess I figured with my first payout it worked out pretty well with the bank transfer, so why not go the same route again. Can also honestly not answer you, why I also have not simply deposited again with immediate bank transfer. Well, I have to live with now and see that I get you through verification. As I said with my first payout of 900€ Euro was still no Verif. Necessary. Now ares another 300€, possibly because I came over the total amount of 1000?

This post has been translated automatically

Eismann09
Visitor

Documents for verification

9th Dec. 2020, at 09:37 pm CET#9
0 Likes

Nobody has liked this post so far
Update: Today, after a full 8 days, I received the notification of my completed Verification by mail. The payout is still in progress, but the mail arrived only this evening. However, despite confirmed verification, the email says that I may be informed via another email if NO other documents are needed for the payout. I'm curious what is still coming, or whether the payout is now possibly times waved through 😂

This post has been translated automatically

Hot Topics17th Nov. 2024 at 08:28 pm CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately