Casino verification: Delay in payment

simoski wrote on 02.10.2024 at 04:20: I wanted to withdraw my win of 3000€ on 3.9.24 and since then I have been in an insane Verification process, although I verified myself right away when I registered a few years ago.

Documents are constantly being rejected:

yes yes, you could suspect a strategy behind it, but maybe they just take it very very seriously. Or maybe I still haven't managed to comply with the requirements after 10 uploads. (in the end I unpacked the SLR and created photo studio conditions)

Current document (1 month old) is rejected and claims it is not up to date. Always several days waiting time between each rejection. Usually until Friday. Then of course the weekend in between, and then the whole fun from the beginning. Then I want to try another document. After an unjustified rejection, I contacted the chat and they asked me if they could take a look at the document. He told me that he had submitted it again because it would certainly be verified next time. I didn't ask for it. wait another 5 days. this went on for weeks.

With the start of the payout and the verification, I also wanted to change my address. This is only possible on request. And I was always told that they would take this into account when checking.

After almost 3 weeks I was verified. At least that's what they said, although they had already said that several times before.

Completely new now:

The support wrote to me in a positive message that only the data in the account needs to be adjusted and then my win can be paid out. According to "general regulations, this can take up to 28 days", I was told. WTF!!!!! They are speculating on the full 28 days. I think because another chat partner had expressed himself too transparently. Of course, like everything I write here, pure conjecture

I have read many reviews and complaints about mr.bet and a clear pattern can be recognized. I am also summarizing my experiences so that I can confirm my assumption that the casino treats customers unfairly. I'm sure many people think that the payout is deliberately withheld. Perhaps the very correct handling of sensitive customer data also takes a long time.

I simply hope for a successful payout and that I can report back here in a more positive light.


My tips for those who also want to verify themselves:

- do not use your ID card for the identity check. Even if other documents are rejected, just keep trying until it works, because

- use your ID card for proof of address. The proof of address seems to be the final boss, as I have read in dozens of other cases

-Set limit!!! The balance is available to play with despite the ongoing payout. Otherwise the whole thing will be delayed even further or you will lose everything



Has anyone had any experience here or any other tips to speed things up?


Peace, Simoski

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JonasBrrt wrote on 02.10.2024 08:04:

Maybe write which casino it is about or did I miss that? 😜

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