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Casino verification: Casombie- ip address not recognizable

Topic created on 21st May. 2021 | Page: 1 of 1 | Answers: 8 | Views: 1,628
Jixxa90

Casombie- ip address not recognizable

21st May. 2021, at 10:26 pm CEST#1
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Nobody has liked this post so far
Hello leude,

I have a huge problem with the casino -> Casombie <-...

I had a 10,000€ win on 4/27/2021 at Bonanza on 6€ bet.
All legit deposited through my bank account and no Bonuses or anything else used.

After I sent Casombie my documents for Verification ( perso front and back, mobilcom debitel cell phone bill for address proof and bank statement for bank account proof) I received an email saying that I was supposedly playing via vpn and I should turn this off.
On the one hand I do not even know what vpn is, on the other hand I do not use such a thing and play mainly via my iPhone 11 Pro.

After several emails and requests that they should explain to me how we regulate this, there is still no solution.
After streamers promoting the casino asked the casino for processing and help, a manager told me to log in on another device or on a public wifi.

This I did today via my father's pc and my father's cell phone, after which I received an email with the following content" Dear Christian

Thank you for contacting our Casombie support team.

We apologize, but there are no German speaking agents available at the moment. Therefore, we will play it back to you in English. Sorry for the problem caused.
We would like to inform you that you should stop using encryption services that may hide your location, as it may lead to account closure.
Please use your log with your real IP as you did recently."


I just don't understand what I am doing wrong ...

I have never had any problems so far in terms of verification, payout and not to mention ip address issues and I have had payout that are in the high range many times .

Please help me...
You guys are my last resort :'(



This post has been translated automatically

Anonym

Casombie- ip address not recognizable

22nd May. 2021, at 06:20 am CEST#2
0 Likes

Nobody has liked this post so far

Jixxa90 wrote on 21/05/2021 at 22:26: Hello leude,

I have a huge problem with the casino -> Casombie <-...

I had a 10,000€ win on 4/27/2021 at Bonanza on 6€ bet.
All legit deposited through my bank account and no Bonuses or anything else used.

After I sent Casombie my documents for Verification ( perso front and back, mobilcom debitel cell phone bill for address proof and bank statement for bank account proof) I received an email saying that I was supposedly playing via vpn and I should turn this off.
On the one hand I do not even know what vpn is, on the other hand I do not use such a thing and play mainly via my iPhone 11 Pro.

After several emails and requests that they should explain to me how we regulate this, there is still no solution.
After streamers promoting the casino asked the casino for processing and help, a manager told me to log in on another device or on a public wifi.

This I did today via my father's pc and my father's cell phone, after which I received an email with the following content" Dear Christian

Thank you for contacting our Casombie support team.

We apologize, but there are no German speaking agents available at the moment. Therefore, we will play it back to you in English. Sorry for the problem caused.
We would like to inform you that you should stop using encryption services that may hide your location, as it may lead to account closure.
Please use your log with your real IP as you did recently."


I just don't understand what I am doing wrong ...

I have never had any problems so far in terms of verification, payout and not to mention ip address issues and I have had payout that are in the high range many times .

Please help me...
You guys are my last resort :'(




this casino is listed on guru,file a complaint there,guru will do it,and you get your money,that's all you can do,and one more thing,don't stonewall and don't gamble anything away

This post has been translated automatically

gamble1
Icon

Casombie- ip address not recognizable

22nd May. 2021, at 03:54 pm CEST#3
0 Likes

Nobody has liked this post so far
Jixxa90 wrote on 21/05/2021 at 22:26: Hello leude,

I have a huge problem with the casino -> casombie <-...

I had a 10,000€ win on 4/27/2021 at Bonanza on 6€ bet.
All legit deposited through my bank account and no Bonuses or anything else used.

After I sent Casombie my documents for Verification ( perso front and back, mobilcom debitel cell phone bill for address proof and bank statement for bank account proof) I received an email saying that I was supposedly playing via vpn and I should turn this off.
On the one hand I do not even know what vpn is, on the other hand I do not use such a thing and play mainly via my iPhone 11 Pro.

After several emails and requests that they should explain to me how we regulate this, there is still no solution.
After streamers promoting the casino asked the casino for processing and help, a manager told me to log in on another device or on a public wifi.

This I did today via my father's pc and my father's cell phone, after which I received an email with the following content" Dear Christian

Thank you for contacting our Casombie support team.

We apologize, but there are no German speaking agents available at the moment. Therefore, we will play it back to you in English. Sorry for the problem caused.
We would like to inform you that you should stop using encryption services that may hide your location, as it may lead to account closure.
Please use your log with your real IP as you did recently."


I just don't understand what I am doing wrong ...

I have never had any problems so far in terms of verification, payout and not to mention ip address issues and I have had payout that are in the high range many times .

Please help me...
You guys are my last resort :'(




So as you should have noticed a VPN connection is used to disguise his IP can be used for normal things but unfortunately also to hide his IP in the negative sense because it looks then eg for someone as if you are sitting in Norway although you are in DE

This is quite normal in countries with heavy censorship of the internet but now back to topic

You play mainly on your IPhone can it be that you have there possibly VPN activated I mean the IPhones have such an option go best times in the settings and enter in the search VPN is there a network active with you?

Otherwise how does it look with your router has possibly someone from the family there what activated because somewhere it must hang yes the casino can see which IP you have and VPN only makes sense if you then have an IP from another country otherwise it is rather unimportant and that does not happen by itself

Possibly ask times there should be people like son or daughter or brother father mother can theoretically have made everyone

I would first check everything on the subject of money has the casino said they do not pay out? For me, it sounds more like a warning as you have described some casinos would have there immediately closed the account

This post has been translated automatically

Jixxa90

Casombie- ip address not recognizable

22nd May. 2021, at 10:38 pm CEST#4
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Nobody has liked this post so far
Hello,

first of all thank you for your help.

@Gamble1: I had now logged in through my father's pc and through a friend's pc.

I am sure neither my dad nor my buddy has vpn or any encryption services on.

I entered vpn on the iPhone and there you can apparently set up vpn, but I have no idea about that and leave it alone.

@Herould: Created a complaint with casino guru.
I hope they can help me a bit too.


Thanks again for your help.

This post has been translated automatically

gamble1
Icon

Casombie- ip address not recognizable

23rd May. 2021, at 08:59 pm CEST#5
0 Likes

Nobody has liked this post so far
Jixxa90 wrote on 22/05/2021 at 22:38: Hello,

first of all thank you for your help.

@Gamble1: I had now logged in through my dad's pc and through a friend's pc.

I am sure neither my dad nor my buddy has vpn or any encryption services on.

I entered vpn on the iPhone and there you can apparently set up vpn, but I have no idea about that and leave it alone.

@Herould: Created a complaint with casino guru.
I hope they can help me a bit too.


Thanks again for your help.


Well, usually this does not set itself, so I think if you really have not found anything would be a complaint really useful

Cross your fingers

This post has been translated automatically

mowolum
Elite

Casombie- ip address not recognizable

23rd May. 2021, at 10:19 pm CEST#6
0 Likes

Nobody has liked this post so far

Jixxa90 wrote on 21/05/2021 at 22:26: Hello leude,

I have a huge problem with the casino -> casombie <-...

I had a 10,000€ win on 4/27/2021 at Bonanza on 6€ bet.
All legit deposited through my bank account and no Bonuses or anything else used.

After I sent Casombie my documents for Verification ( perso front and back, mobilcom debitel cell phone bill for address proof and bank statement for bank account proof) I received an email saying that I was supposedly playing via vpn and I should turn this off.
On the one hand I do not even know what vpn is, on the other hand I do not use such a thing and play mainly via my iPhone 11 Pro.

After several emails and requests that they should explain to me how we regulate this, there is still no solution.
After streamers promoting the casino asked the casino for processing and help, a manager told me to log in on another device or on a public wifi.

This I did today via my father's pc and my father's cell phone, after which I received an email with the following content" Dear Christian

Thank you for contacting our Casombie support team.

We apologize, but there are no German speaking agents available at the moment. Therefore, we will play it back to you in English. Sorry for the problem caused.
We would like to inform you that you should stop using encryption services that may hide your location, as it may lead to account closure.
Please use your log with your real IP as you did recently."


I just don't understand what I am doing wrong ...

I have never had any problems so far in terms of verification, payout and not to mention ip address issues and I have had payout that are in the high range many times .

Please help me...
You guys are my last resort :'(




Just ask Caro or Julian for help

This post has been translated automatically

Jixxa90

Casombie- ip address not recognizable

24th May. 2021, at 12:02 am CEST#7
0 Likes

Nobody has liked this post so far
@mowolum: who are the two people mentioned?

This post has been translated automatically

Anonym

Casombie- ip address not recognizable

24th May. 2021, at 06:57 am CEST#8
0 Likes

Nobody has liked this post so far

Jixxa90 wrote on 22/05/2021 at 22:38: Hello,

first of all thank you for your help.

@Gamble1: I had now logged in through my dad's pc and through a friend's pc.

I am sure neither my dad nor my buddy has vpn or any encryption services on.

I entered vpn on the iPhone and there you can apparently set up vpn, but I have no idea about that and leave it alone.

@Herould: Created a complaint with casino guru.
I hope they can help me a bit too.


Thanks again for your help.


Casinos that are not listed with us, are also not recommended.This casino is listed with Guru, and Guru is really committed to the players also, and I have also asked Guru for help, and I got my money then.Of course you can also ask Caro and Julian for help, maybe come with more pressure from 2 sides, that this casino rather goes to its knees.I keep my fingers crossed for you.

This post has been translated automatically

Jixxa90

Casombie- ip address not recognizable

24th May. 2021, at 03:13 pm CEST#9
0 Likes

Nobody has liked this post so far
Hello all,

i received the confirmation to verify my account a few minutes ago.

I now assume that they will transfer the money to me without any problems.

Thank you very much for your help and I will recommend you or the site.

With kind regards
Christian

This post has been translated automatically

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