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Casino verification: CasinoSecret - I can't get any further!

Topic created on 07th Sep. 2020 | Page: 1 of 2 | Answers: 10 | Views: 2,102
Eszeha
Visitor

CasinoSecret - I can't get any further!

7th Sep. 2020, at 10:46 am CEST#1
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Hello,

had registered there over the weekend, deposited several times and requested an amount of 2,000 EUR for payout...

A mail came quickly with a request for Verification and a link to upload. I have uploaded all the requested documents:

- Driver's license
- Bank statement
- Invoice public utility

Subsequently, I received an email that the ID card is not accepted - without any concrete reason. Until now 3 inquiries about the reason, but no answer (only another standard mail with text module for request. The payout is also not processed (under review), whether the account is verified I can not see.

I can't find a LiveChat function anywhere, I feel quite stalled... Can someone please help me here?

P.S. My Perso has actually expired and I'm getting my new document on 09/15 - hence driver's license.
But was accepted in other OC's without any problems and is according to AGB and mails also at CasinoSecret approved document.

Edit: Casino name adjusted

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mowolum
Elite

CasinoSecret - I can't get any further!

7th Sep. 2020, at 10:51 am CEST#2
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expired is expired
even if others accept it, there just not
simple solution, wait until 15.09., then it will probably go

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genrix
Top Member

CasinoSecret - I can't get any further!

7th Sep. 2020, at 11:42 am CEST#3
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The best thing you can do is to inform the casino and get blocked until 15.9, then you can not gamble away.
Colleague had the same problem and has gambled away his 1000€ within a few days, do not make the same mistake.

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Eszeha
Visitor

CasinoSecret - I can't get any further!

7th Sep. 2020, at 12:54 pm CEST#4
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mowolum wrote on 07.09.2020 at 10:51 am: expired is expired
even if others accept it, there just not
simple solution, wait until 15.09., then it will probably go

Have the Perso not even submitted - but only a valid driver's license... Again: is according to the terms and conditions and request mail also approved as an identity document

My problem is the lack of communication, as my inquiries are not answered. Is there a Live Chat there? I do not find...

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mowolum
Elite

CasinoSecret - I can't get any further!

7th Sep. 2020, at 01:21 pm CEST#5
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On the website scroll down to the bottom,there on contact, then right below is the chat

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bobbyxs

CasinoSecret - I can't get any further!

7th Sep. 2020, at 02:08 pm CEST#6
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Also requested a withdrawal today after I was verified
First this was rejected because my Perso expires in 2 months (may not expire within 6 months),
so then verified with passport -> all this was within 2 std. then through

A chat they unfortunately do not have, my recommendation for you:
Photograph your driver's license on both sides and send everything together again (including your bill from the public utilities).
So I did it and was successful. It's a reputable casino.

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Caro
Expert

CasinoSecret - I can't get any further!

8th Sep. 2020, at 09:00 am CEST#7
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Eszeha is now fully verified - driver's license was accepted

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genrix
Top Member

CasinoSecret - I can't get any further!

8th Sep. 2020, at 10:31 am CEST#8
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I've actually had my driver's license not accepted before. Aren't they even obliged to accept it as an identification document?

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Caro
Expert

CasinoSecret - I can't get any further!

8th Sep. 2020, at 10:36 am CEST#9
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They are not obligated, but many casinos also accept the driver's license as an identification document. I was honestly surprised.

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Eszeha
Visitor

CasinoSecret - I can't get any further!

8th Sep. 2020, at 10:49 am CEST#10
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Caro wrote on 09/08/2020 at 09:00: Eszeha is now fully verified - driver's license accepted

That's exactly how it is - thanks to your quick help!

Verification and payout is now through - topic can be closed ✌🏻

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