Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino verification: Casino winner problems

Topic created on 07th Feb. 2021 | Page: 1 of 2 | Answers: 11 | Views: 2,501
Martinvanvienna

Casino winner problems

7th Feb. 2021, at 12:37 pm CET#1
0 Likes

Nobody has liked this post so far
Hi there

I play now and then occasionally in various Online Casinos
This forum I follow for interest for a long time

Now to my problem. Have won 2 weeks ago at Casino Sieger 900 euros (without bonus). Everything so far so good.

Withdrawal requested - 3 days status pending. Asked what is going on - I am sent a mail where I should send back documents.

Ok their mail did not reach me. Asked again what is going on. 5 minutes later I had my mail

Documents sent immediately. Everything was correct except for my bank statement

Reason: the account statement does not show my home address. There has never been a residential address on it, has there?

How should I proceed?

At EVERY other online casino exactly these documents have sufficed for Verification

With kind regards

This post has been translated automatically

upola
Legend

Casino winner problems

7th Feb. 2021, at 12:53 pm CET#2
0 Likes

Nobody has liked this post so far
With me on the bank statement a residential address, I thought that is from each bank statement so.

This post has been translated automatically

Martinvanvienna

Casino winner problems

7th Feb. 2021, at 01:01 pm CET#3
0 Likes

Nobody has liked this post so far
upola wrote on 07.02.2021 at 12:53: With me on the bank statement a residential address, I thought that is from each bank statement so.

I have tomorrow to the bank that write me there what. Sowas is just annoying

But the support of this casino is still pretty okay

Am good things that will be paid out next week

This post has been translated automatically

Klempo77
Expert

Casino winner problems

7th Feb. 2021, at 01:11 pm CET#4
0 Likes

Nobody has liked this post so far
Martinvanvienna wrote on 07.02.2021 at 13:01
I have to go to the bank tomorrow that they write me something. Such a thing is just annoying

But the support of this casino is at least pretty okay

Am good things that will be paid out next week.

In your place I would not be so sure. This casino, as well as all of the group, are known for the fact that the gladly payout like to delay up to 4 weeks

This post has been translated automatically

Martinvanvienna

Casino winner problems

7th Feb. 2021, at 01:48 pm CET#5
0 Likes

Nobody has liked this post so far
Klempo77 wrote on 07/02/2021 at 13:11
In your place I would not be so sure. This casino, as well as all from the group, are known for the fact that they like to delay payouts up to 4 weeks.

As long as I get my money at all I can live with it. One thing is already certain, they will not get a cent more from me.

Should there still be unexpected problems, I have to call in my lawyer

This post has been translated automatically

x****Y

Casino winner problems

7th Feb. 2021, at 02:13 pm CET#6
0 Likes

Nobody has liked this post so far
Martinvanvienna wrote on 07.02.2021 at 13:48
As long as I get my money at all I can live with it. One thing is already certain, they won't get a cent more from me.

Should there still be unexpected problems I have to call in my lawyer.

Your lawyer can do zero...

This post has been translated automatically

Martinvanvienna

Casino winner problems

8th Feb. 2021, at 12:06 pm CET#7
0 Likes

Nobody has liked this post so far
I now have a confirmation from my bank with stamp that the account with my name belongs to this address.

Have copied the account statement on this piece of paper with confirmation

Account statement itself with address does not exist at the bank.

If this is now rejected again, how should I proceed?

This post has been translated automatically

Martinvanvienna

Casino winner problems

8th Feb. 2021, at 02:10 pm CET#8
0 Likes

Nobody has liked this post so far
The letter from the bank was rejected.

This post has been translated automatically

Martinvanvienna

Casino winner problems

11th Feb. 2021, at 11:10 am CET#9
0 Likes

Nobody has liked this post so far
In the meantime, a bank letter has been acknowledged. According to support, all documents are in order

However, there is now since the "all documents in order" 3 days radio silence on my account. Payment still pending although according to them within 48 hours everything should be processed.

I have now sent a friendly mail that my lawyer will contact me if the payment status does not change by tomorrow.

No matter if I get the money eventually or not - never again these dirty Online Casinos

This post has been translated automatically

Falke
Expert

Casino winner problems

11th Feb. 2021, at 11:53 am CET#10
0 Likes

Nobody has liked this post so far
Martinvanvienna wrote on 07.02.2021 at 13:01
I have to go to the bank tomorrow that they write me something. Such a thing is just annoying

But the support of this casino is at least pretty okay

Am good things that will be paid out next week.

You can save yourself the trip.

At least in my case, my bank has not issued me that.

By the way, a casino that demands such a thing is only harassment.

Edit: Just read, your bank has issued it

This post has been translated automatically

Hot Topics17th Nov. 2024 at 10:30 pm CET

World
0
Miscellaneous
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately