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Casino verification: Casino winner problems

Topic created on 07th Feb. 2021 | Page: 1 of 2 | Answers: 11 | Views: 2,527
Martinvanvienna

Casino winner problems

7th Feb. 2021, at 12:37 pm CET#1
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Hi there

I play now and then occasionally in various Online Casinos
This forum I follow for interest for a long time

Now to my problem. Have won 2 weeks ago at Casino Sieger 900 euros (without bonus). Everything so far so good.

Withdrawal requested - 3 days status pending. Asked what is going on - I am sent a mail where I should send back documents.

Ok their mail did not reach me. Asked again what is going on. 5 minutes later I had my mail

Documents sent immediately. Everything was correct except for my bank statement

Reason: the account statement does not show my home address. There has never been a residential address on it, has there?

How should I proceed?

At EVERY other online casino exactly these documents have sufficed for Verification

With kind regards

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upola
Legend

Casino winner problems

7th Feb. 2021, at 12:53 pm CET#2
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With me on the bank statement a residential address, I thought that is from each bank statement so.

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Martinvanvienna

Casino winner problems

7th Feb. 2021, at 01:01 pm CET#3
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upola wrote on 07.02.2021 at 12:53: With me on the bank statement a residential address, I thought that is from each bank statement so.

I have tomorrow to the bank that write me there what. Sowas is just annoying

But the support of this casino is still pretty okay

Am good things that will be paid out next week

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Klempo77
Expert

Casino winner problems

7th Feb. 2021, at 01:11 pm CET#4
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Martinvanvienna wrote on 07.02.2021 at 13:01
I have to go to the bank tomorrow that they write me something. Such a thing is just annoying

But the support of this casino is at least pretty okay

Am good things that will be paid out next week.

In your place I would not be so sure. This casino, as well as all of the group, are known for the fact that the gladly payout like to delay up to 4 weeks

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Martinvanvienna

Casino winner problems

7th Feb. 2021, at 01:48 pm CET#5
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Klempo77 wrote on 07/02/2021 at 13:11
In your place I would not be so sure. This casino, as well as all from the group, are known for the fact that they like to delay payouts up to 4 weeks.

As long as I get my money at all I can live with it. One thing is already certain, they will not get a cent more from me.

Should there still be unexpected problems, I have to call in my lawyer

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x****Y

Casino winner problems

7th Feb. 2021, at 02:13 pm CET#6
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Martinvanvienna wrote on 07.02.2021 at 13:48
As long as I get my money at all I can live with it. One thing is already certain, they won't get a cent more from me.

Should there still be unexpected problems I have to call in my lawyer.

Your lawyer can do zero...

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Martinvanvienna

Casino winner problems

8th Feb. 2021, at 12:06 pm CET#7
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I now have a confirmation from my bank with stamp that the account with my name belongs to this address.

Have copied the account statement on this piece of paper with confirmation

Account statement itself with address does not exist at the bank.

If this is now rejected again, how should I proceed?

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Martinvanvienna

Casino winner problems

8th Feb. 2021, at 02:10 pm CET#8
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The letter from the bank was rejected.

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Martinvanvienna

Casino winner problems

11th Feb. 2021, at 11:10 am CET#9
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In the meantime, a bank letter has been acknowledged. According to support, all documents are in order

However, there is now since the "all documents in order" 3 days radio silence on my account. Payment still pending although according to them within 48 hours everything should be processed.

I have now sent a friendly mail that my lawyer will contact me if the payment status does not change by tomorrow.

No matter if I get the money eventually or not - never again these dirty Online Casinos

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Falke
Expert

Casino winner problems

11th Feb. 2021, at 11:53 am CET#10
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Martinvanvienna wrote on 07.02.2021 at 13:01
I have to go to the bank tomorrow that they write me something. Such a thing is just annoying

But the support of this casino is at least pretty okay

Am good things that will be paid out next week.

You can save yourself the trip.

At least in my case, my bank has not issued me that.

By the way, a casino that demands such a thing is only harassment.

Edit: Just read, your bank has issued it

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