Casino verification: Casino Verification: Woopwin Problems
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Casino Verification: Woopwin Problems
Nobody has liked this post so far
first briefly about me:
I am Chris and have been a silent reader for many years, but now I need some advice / help.
I have at Woopwin a payout of 400 Eur open since 15.05
ID and address I have uploaded directly on 16.05 because of the KYC, was confirmed the next day also directly, which surprised me very much.
When paying out to the account, then afterwards a bank statement was required on which my name and my IBAN is to be seen
I uploaded the requested documents for the account statement on May 19, without any feedback so far.
I had deposited with Flexepin, which is something like a Paysafecard / Neosurf.
But since I am probably one of the last people in Germany who has no online banking,
i sent a bank statement with my account number, my bank code and my name.
I also sent an email to support@hd.woopwin.com with a photo of the account statement and my ec-card with my name, IBAN and address on it.
Since then I have not heard anything from Woopwin, except that the data will be checked by mail. The chat is not helpful, supposedly I am not even allowed to upload documents there,
because the employees can not forward the documents (I know of no other casino but good). So I am always just put off by the chat.
I have the hope that Caro or Sabine might be able to help here, since you could often solve problems with casinos in the past.
Dear greeting
weedy87
This post has been translated automatically
Casino Verification: Woopwin Problems
Nobody has liked this post so far
Yes, I think that should be easy to do, there are just people who do not have online banking
Just contact Sabine she makes I think the Gammix stories currently then this can be solved for sure but be prepared for a bit of waiting time the casino has always needed something in the past
This post has been translated automatically
Casino Verification: Woopwin Problems
Nobody has liked this post so far
this was also strange with me I have 2x documents sent by emal and it also came 2 email responses.
1x That the nix can forward and I should please upload them via KYC
and
1x They thanked me for the documents and the info that they have been forwarded.
The money you should get safely, hardly Sabine has helped I had the money the same day on my account!
Have since then also paid out again 1600€ and it took about 15 hours
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