Casino verification: Can a casino withhold won money verification (Page 5)

warennn wrote on 19.02.2021 at 17:36
Some casinos do not accept electronic statements... But you can try.

Just read through the thread again... So you have not even deposited with your bank account? But only Neteller?
Then the question is why they need to verify your bank account. Are you trying to pay out on bank although you have deposited with neteller?
Then just ask cheeky in chat or by mail which bank account they want to have confirmed. If you didn't provide such data, they have no basis to match your documents with the account data (which don't exist in their database)
If they can not tell you which specific account you should confirm (by their indication of your last 4 payments from the iban) then I would Deposit a 10er via online banking there to create the basis for ne Verification in the first place
Is again very speculative, but makes eig sense ... That is as if you would always deposit with Trustly and when paying out via trustly, a casino would suddenly require verification of your ecoPayz account. Is already conceivable that they make this way a verification impossible and thus postpone the payout to the 30 days.

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Falko wrote on 19.02.2021 at 18:36
I am also at the savings bank and pull but my account statements always there at the printer. Go again to your savings bank and let the switch at the counter that you no longer want to have the statements online, but via the printer at the bank. At the printer are all the data on the account statement, which are required by you. The changeover is quick. I had also once online banking and that converted at that time, I got at the printer no more. Then I went to the bank and asked them to switch it back to the printer. Went very quickly and the reason why I did that, exactly because no address at the savings bank is there when you print out the online banking.

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garfield68 wrote on 19.02.2021 at 18:41: I can only confirm. am also at the Sparkasse. and also pull my account statements on the printer there. there is in any case the iban and your adesse with above.

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warennn wrote on 19.02.2021 at 20:12: So according to the T&Cs is 24bettle:

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Withdrawals from a customer account can only be made to the person registered in the customer account and in accordance with the other terms and conditions stated on the website. Withdrawals are made via the same method from which the funds originated, with the exception should players have used payment methods that cannot receive withdrawals (e.g. Mastercard). In cases where a withdrawal to the same payment method is not possible, we will approve the withdrawal request only after ensuring that the alternative payment method through which the withdrawal is to be made is registered to the same person who owns the customer account.

93: In accordance with our AML procedures and to reduce the likelihood of our services being used for money laundering:
- All withdrawal requests are manually verified to the extent possible to ensure that withdrawals are always paid to the same account from which the Deposit was made

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The Player acknowledges that we reserve the right to request proof of payment for any alternative payments made to the Player's account at any time. 24Bettle reserves the right to request the player's bank account numbers at any time.

So according to their own terms and conditions (save them, they are from september 2020) withdrawals are ALWAYS made to the deposit method
They may ask your bank account number but more in the context is not regulated, which is why I consider the account statement that is requested with address, name and Iban as non-requirable documents...


Below is complaints can be sent to their email: support@24bettle.com

The User hereby acknowledges and accepts that any complaint or dispute filed by the User more than 30 days after the date of completion of the transaction that is the subject of the complaint in question will not be considered and will have no value.

1. In case the Player is not satisfied with the resolution of a complaint by 24Bettle, a further complaint may be addressed to the following address

1. the address of the Malta Gaming Authority in case the event took place under the jurisdiction of Malta: Malta Gaming Authority Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM 1001 or email address: support.mga@mga.org.mt


2. Alternatively, 24Bettle may use our ADR Entity Independent Betting Adjudication Service (IBAS), PO Box 62639, London, EC3P 3AS, UK or email address: adjudication@ibas-uk.co.uk.

^Here you can see that this IBAS is the contact for the casino. So you have to email 24bettle first and then the MGA as the next instance. I would send both out at the same time. Kannst yes the terms and conditions clauses that I posted above simply quote and first force a payout to the Neteller account... Have in any case found nothing that indicates that you have to make the first payout to the bank account

I just remembered that in case of doubt, the English terms and conditions apply, so look there before whether there are contradictions between the original and the German translation to find... The English had to save you then so you just have ne basis if the agbs revise and thus the currently valid text would be gone^^

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