Casino verification: Bonus conditions violated, what to do? (Page 2)

hansdampf1989 wrote on 14.11.2022 at 11:59 am: I see already the win I can probably put in my hat, had already thought about whether I should verify at all, but then did it anyway (maybe the finance department had an all-night weekend and takes it not so accurate) 😪 As for the terms and conditions I remain: If a restriction applies should be blocked by the Provider, I'm certainly not the only one lacking the time and desire to study each AGB in detail. In any case, I'm annoyed not least about my own stupidity, could have used the money well (shares are not running just because 😅)

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Royal777 wrote on 11/14/2022 at 12:18 PM
Your win will probably be cancelled and your balance will be cut. However, you could use the balance to earn some benefits for the upcoming deposit.

You could play collectible slots (Lil Devil, Royal Mint, 3 Kingdoms ) or reduce the purchase price of the feature drop (White Rabbit, Extra Chilli). It is quite possible that this gaming tactic will not be prosecuted as there is no payout limit on your bonus and it is real money.

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gamble1 wrote on 11/14/2022 at 12:36 PM

But can also be that they insinuate he already knew the coal is gone and has therefore acted so would not surprise me 2022

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Royal777 wrote on 11/14/2022 at 12:44 PM

You're right again. Tricky...

Maybe give 50% - 75% for withdrawal and try it with the remaining balance, so to speak that you suggest ignorance to the casino.
Another possibility would be to strive for a compromise with the support, but as a new customer, this is almost impossible...

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hansdampf1989 wrote on 16.11.2022 at 19:36: Good evening to the round,
the high court has decided, guilty as charged: exceeding maxbet as well as playing "forbidden" games. Penalty: just under 5k€ win canceled and 50€ Deposit refunded (have this on 5€ spins already blithely gambled away, without win, is clear). What remains is the anger about my own stupidity and the realization that it is probably better to leave the gambling once and for all. Will live out my Risk drive in the future greatly reduced at Poker, possibly now and then times with friends in the casino and gamble with highly leveraged shares - in the latter there is at least the realistic chance to get out in the plus. I had briefly considered writing to the casino, but I think I'll save myself the trouble. Maybe I'll get back to you at another point here in the forum and report on my "progress". All the best and take care of you 😊

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