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Casino verification: Bonus conditions violated, what to do?

Topic created on 06th Nov. 2022 | Page: 1 of 2 | Answers: 15 | Views: 2,458
hansdampf1989

Bonus conditions violated, what to do?

6th Nov. 2022, at 03:53 pm CET#1
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Dear fellow gamblers,
looking for advice on this way, had newly registered at a casino and used a 300% bonus. Now I had the first time in my career really lucky and was able to play 150€ up to about 4,000 €. My euphoria was quickly dampened after some googling, as I violated the applicable bonus condition of 4€ maxbet with some 10€ spins. Consider this practice highly reprehensible and from my point of view a trap set on purpose. A notice when opening the game or even technical limitation as long as the bonus is active should be possible without effort and is also implemented at many providers. Please for your experience whether generally a possibility exists to see my money again. Withdrawal I have requested and Verification started, until now I still see my full amount. Please understand that I do not want to call the casino, you never know who is reading. Thank you and have a nice Sunday

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Butterbrezel
Elite

Bonus conditions violated, what to do?

6th Nov. 2022, at 04:14 pm CET#2
2 Likes

Liked this post: Anonym, Avatar von hansdampf1989 hansdampf1989
Hello Hans, then just wait and see

If the casino then rightly complains and cancels the win, there is still the possibility with the help of the mods here to hope for goodwill that at least part of the win is credited.
That depends on the casino, whether it is listed here and whether it is accommodating. Experience shows that the win is lost at most casinos if you have played against the bonus conditions.

So wait and see

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ramb00
Amateur

Bonus conditions violated, what to do?

7th Nov. 2022, at 06:08 am CET#3
1 Like

Liked this post: Anonym
hansdampf1989 wrote on 06.11.2022 at 15:53: Dear fellow gamblers,
am looking for advice on this way, had newly registered at a casino and used a 300% bonus. Now I was really lucky for the first time in my career and was able to play up 150€ to about 4,000€. My euphoria was quickly dampened after some googling, as I violated the applicable bonus condition of 4€ maxbet with some 10€ spins. Consider this practice highly reprehensible and from my point of view a trap set on purpose. A notice when opening the game or even technical limitation as long as the bonus is active should be possible without effort and is also implemented at many providers. Please for your experience whether generally a possibility exists to see my money again. Withdrawal I have requested and Verification started, until now I still see my full amount. Please understand that I do not want to call the casino, you never know who is reading. Thank you and have a nice Sunday

Hey Hans,


i really do not begrudge you the win from the bottom of my heart, but the probability that your win will be canceled and only your Deposit will be credited to you is almost 99% 😞

With such a relatively "high" payouts, the casino checks everything very carefully.

Hope for you nevertheless the best.

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Paddington
Expert

Bonus conditions violated, what to do?

7th Nov. 2022, at 06:10 am CET#4
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99% of the time your win will be reversed and you will get your Deposit back. 4€ Max Bet also sounds like Gammix. They have a 0 tolerance policy anyway (Vasy Casino, Wunderwins, Vegadream, Woop Win...). In most cases, the deposit amount is credited back to you. It happened to me at Gamix and I didn't even get my deposit.... It's bitter, but it happens. As I said, it also happened to me earlier... But I still keep my fingers crossed that it goes unnoticed!

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roccoammo11
Expert

Bonus conditions violated, what to do?

7th Nov. 2022, at 02:49 pm CET#5
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so sorry but it's your own fault! of course a casino could program something like this without any problems but on the other hand everyone knows that mostly with Bonus money the maximum bet may not be higher than 5 euros..which casino is it then and is there no max cashout with this bonus?

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Donnie
Elite

Bonus conditions violated, what to do?

7th Nov. 2022, at 03:22 pm CET#6
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He may have played for the first time in a casino and will now pay a lesson.has certainly happened to many of us already

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LuckyNoob
Rookie

Bonus conditions violated, what to do?

7th Nov. 2022, at 05:41 pm CET#7
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Quote hansdampf:

"Now I was really lucky for the first time in my career and could...... "
Donnie doesn't need to read more than the first sentence. 😜
You will not get the money, but possibly your Deposit

-Edit by Andre: font color adjusted-

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upola
Legend

Bonus conditions violated, what to do?

7th Nov. 2022, at 06:37 pm CET#8
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hansdampf1989 wrote on 06.11.2022 at 15:53: Dear fellow gamblers,
am looking for advice on this way, had newly registered at a casino and used a 300% bonus. Now I was really lucky for the first time in my career and was able to play up 150€ to about 4,000€. My euphoria was quickly dampened after some googling, as I violated the applicable bonus condition of 4€ maxbet with some 10€ spins. Consider this practice highly reprehensible and from my point of view a trap set on purpose. A notice when opening the game or even technical limitation as long as the bonus is active should be possible without effort and is also implemented at many providers. Please for your experience whether generally a possibility exists to see my money again. Withdrawal I have requested and Verification started, until now I still see my full amount. Please understand that I do not want to call the casino, you never know who is reading. Thank you and have a nice Sunday

That it should be a deliberately set trap is nonsense.

Especially with a bonus there are certain conditions that you can also read, which of course you have not done.
You also do not play the first time in a casino, which is to read from your input post.

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hansdampf1989

Bonus conditions violated, what to do?

14th Nov. 2022, at 11:59 am CET#9
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I see already the win I can probably put in my hat, had already thought about whether I should verify at all, but then did it anyway (maybe the finance department had an all-night weekend and takes it not so accurate) 😪 As for the terms and conditions, I remain: If a restriction applies, an excess should be blocked by the Provider, I'm sure not the only one who lacks time and desire to study each AGB in detail. In any case, I'm annoyed not least also about my own stupidity, could have used the money well (shares are running grade namely also not 😅)

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gamble1
Icon

Bonus conditions violated, what to do?

14th Nov. 2022, at 12:13 pm CET#10
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Nobody has liked this post so far
hansdampf1989 wrote on 14.11.2022 at 11:59 am: I see already the win I can probably put in my hat, had already thought about whether I should verify at all, but then did it anyway (maybe the finance department had an all-night weekend and takes it not so accurate) 😪 As for the terms and conditions I remain: If a restriction applies should be blocked by the Provider, I'm certainly not the only one lacking the time and desire to study each AGB in detail. In any case, I'm annoyed not least about my own stupidity, could have used the money well (shares are running just because not 😅)

Yes of course that's annoying and sure make some providers to have possible savings but some just do not have the technical means to implement the so in the system just look how hingerotzt some offers are at some casinos

Basically, the attitude is not really smart AGB's at least roughly inform you have to or Imagine you trade shares with a provider and pushes zb. 80% commission because you have not read the AGB's would be valid you have finally accepted it just to emphasize the awesome again

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