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Casino verification: Big5 harassment in full force! Please help

Topic created on 01st Aug. 2020 | Page: 1 of 1 | Answers: 3 | Views: 1,389
BinGOLDiG
Expert

Big5 harassment in full force! Please help

1st Aug. 2020, at 11:29 pm CEST#1
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Big5 chicane in full !!! Please help !!!

Dear player,

please note that on July 7, 2020 we requested KYC documents from you because a standard check of your account detected a possible connection with another player's account that we have in our database.

According to the internal procedure, we have also requested the KYC documents from the linked account in order to evaluate the connection level and make a decision on the accounts.

As of today, the second account is not responding to our requests.

We are required by licensing requirements to comply with the rules within the 30-day timeframe given to each customer to review their account. However, if we do not receive a response from the potential linked account by August 6, 2020, we will hold your case at the conclusion of the investigation phase and make a determination based on the information we have gathered to date.

In any case, you will be notified of the decision in writing accordingly.

Unfortunately, we are unable to make a decision on your account prior to this above date and thank you for your patience. Sincerely
,

Big5Casino Complaints Team


What more can I say?
This is completely out of the air! I only own this one account at big5 and today is the first time I have ever heard of this linking to a player account that most likely doesn't even exist!!!!
Accordingly, no one will get in touch from there, i.e. no documents are available... And then????? And I can not even defend myself against it or what? In addition, this is not about a payout of free games, but about a win through a Deposit where I was simply attached a bonus that I did not even want to have! 😒

What should I do??? Help me out here please!!! Would appreciate any advice!!!

*Please do not delete because of duplicate thread! If but please delete outdated thread! Thank you

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Anonym

Big5 harassment in full force! Please help

1st Aug. 2020, at 11:53 pm CEST#2
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puh so something I have yet hearn not.Have you won a lot?If it should not be worth it with the win, I would say, renounce and throw this casino immediately in the trash.Otherwise, they would have to explain to you but also times as they come to the 2nd account, and you can then try to put back.If all brings nothing, try to ask Caro for help.I keep my fingers crossed that everything will be fine.

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crystal_machmeth
Experienced

Big5 harassment in full force! Please help

1st Aug. 2020, at 11:55 pm CEST#3
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have written to you under the old thread, I would not hesitate in your place and complain everywhere.

This post has been translated automatically

Kleinkariert
Expert

Big5 harassment in full force! Please help

1st Aug. 2020, at 11:56 pm CEST#4
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I do not like to refer to other sites, but maybe try to draw attention to it at CM? Any site that can exert some pressure on them. The arbitration board for the casino would be IBAS, open a case there in an emergency and otherwise to the MGA. They must then disclose their suspicions at least to them.

Alone you can do as a player against such accusations and suspicions nothing, so get help is always the best option.

This post has been translated automatically

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