Casino verification: Advanced verification (Page 5)

Juraa wrote on 19/08/2021 at 11:56: The money was transferred to me . However, my Platincasino account is blocked

Supposedly I have admitted that the money came from a loan. And out of goodwill (which Platincasino does not have to according to your statement, the win was transferred to me

1. Now my view: I have never admitted anything because it is also not a loan

2. even if, it is so not the case: makes no sense why should I take a loan of 10,000 € in April and then wait until December. So that I can then gamble the money in the casino

3. the decision of Platincasino I can not understand at all

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Julian wrote on 19.08.2021 at 12:23 pm
As I had just told you via Communicator, this statement regarding the goodwill of Platincasino was not voiced so.
I think there was probably a small communication misunderstanding in our conversations, because I just wanted to tell you that there would be some casinos that would have taken the situation as a reason to also withhold the win.

Of course I understand that you are a bit disappointed that this decision was made.
And I personally am very sorry that I could not help you to keep the account, but at least you were able to keep your win.

The official response from Platincasino was as follows:

"Because the department came to the conclusion that he played beyond his means. If we think that and still let him play, we are in violation of MGA regulations. Even if it is unfortunate that it had to take this outcome. At least the player got his win in full. For both sides this was the best solution."

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