Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino verification: Advanced verification (Page 4)

Topic created on 09th Aug. 2021 | Page: 4 of 5 | Answers: 41 | Views: 7,679
evopower140
Expert

Advanced verification

18th Aug. 2021, at 06:29 pm CEST#31
0 Likes

Nobody has liked this post so far
And the GJ team can't help you?

This post has been translated automatically

Anonym

Advanced verification

18th Aug. 2021, at 09:39 pm CEST#32
0 Likes

Nobody has liked this post so far
evopower140 wrote on 08/18/2021 at 18:29: And the GJ team can't help you?

Thanks the GJ team we are currently in contact with the manager. But somehow they don't understand my documents

Because have posted the money that was received in April to my savings account
And then in December piece by piece the money transferred back to my checking account
And then made the deposits in the casino. I can not make transfers from the savings account, only transferred to my giro. And on the giro is just (transfer XXX and my name) but where the money comes from is just not on it. And that's why the whole tam tam

This post has been translated automatically

evopower140
Expert

Advanced verification

18th Aug. 2021, at 09:54 pm CEST#33
0 Likes

Nobody has liked this post so far
Juraa wrote on 18/08/2021 at 21:39
Thanks GJ team we are currently in contact with the manager. But somehow they don't understand my documents

Namely have posted the money that was received in April to my savings account
And then in December piece by piece the money transferred back to my checking account
And then made the deposits in the casino. I can not make transfers from the savings account, only transferred to my giro. And on the giro is just (transfer XXX and my name) but where the money comes from is just not on it. And that's why the whole tam tam.

What a nonsense now that they should pay what comes the trick I would bet you would not have won would not require any proof since you could Deposit without any problems still 10 K what this makes sense should be noted somehow as I think would be really times a good action of GJ and would also show again that is a very safe platform for players

This post has been translated automatically

Katharina2
Top Member

Advanced verification

19th Aug. 2021, at 07:49 am CEST#34
0 Likes

Nobody has liked this post so far
Juraa wrote on 09/08/2021 at 17:52: Hello everyone,

I lost around 10,000€ in one month last year on Platincasino
Then I made a self reject
About 2 months ago I started gambling again. The last 2 months I have unfortunately also only lost. About 500€ a month. And this month it has thank God finally times rang. Have won 22,000 €. My account was frozen while playing. Got kicked out of the game. I can't Deposit, can't withdraw & can't play. Checked with support they want a document from last year where I got the 10,000€
I have uploaded this document . Already 9 days ago
I could play the last 2 months normally until I won once now is suddenly a document necessary

Do you also have experience with this?
And how long does it take until the document is checked? Several times I have asked my support. Once it says within 72 hours then can still take 1-2. Now we are ready to arrive at 9 days and it goes nothing forward




*i push it up again* and you have to tell these Platincasino also times
clearly say that they are obliged to verify before playing, according to
GlüStV 2021. In your case that would be from 2000€ already according to MGA rules, at the latest
but after the first loss of 10 T€ last year. Then it would be now
not come to this casino problem behavior with win of the player, so
as it presents itself today. Exactly such a thing is to be avoided. And there
out of court so that they recognize your documents and pay out
or to reverse the transaction and pay back your losses from 2020 and 2021
and 2021 and keep the wins before a lawyer and/or a court does it
a court does. Only that needs to be addressed so you know what the casino's
and how it will proceed for you. You can not so clumsily from
your money from them, especially since we have a good legal situation.
Even if it is state money, which can actually also be a loan,
they would have to throw up their hands and reverse the transaction as soon as possible
a reversal make.

This post has been translated automatically

evopower140
Expert

Advanced verification

19th Aug. 2021, at 09:25 am CEST#35
0 Likes

Nobody has liked this post so far
Right, and now when it comes to payout say stop you couldn't afford all the Deposit we took from you so we keep your other money too is illegal at best

And if the number has run here if you have helped the GJ admins am sure they can regulate the are actually in very good hands I would report the casino on all possible sites negative!

This post has been translated automatically

Julian
Elite

Advanced verification

19th Aug. 2021, at 10:37 am CEST#36
0 Likes

Nobody has liked this post so far
To take some air out of the sails before Platincasino continues to be hated to the ground here.

During the review of the documents, something was discovered that was quite suspicious for Platincasino, further details we can not publish for privacy reasons. Nevertheless, that was the reason why Platincasino requested further documents and explanations.
These have the thread creator also submitted and explained, and accordingly he has received his win, it has now been paid out in full. However, his account remains closed for the future due to his statements where these 10,000 € come from, for security reasons.

This post has been translated automatically

XxxGamerXxx
Amateur

Advanced verification

19th Aug. 2021, at 11:25 am CEST#37
0 Likes

Nobody has liked this post so far
Julian wrote on 19.08.2021 at 10:37 am: To take some air out of the sails before Platincasino continues to be hated to ground here.

Something was discovered during the review of the documents that came across quite suspicious for Platincasino, we can not publish further details for privacy reasons. Nevertheless, that was the reason why Platincasino asked for further documents and explanations.
These have the thread creator also submitted and explained, and accordingly he has received his win, it has now been paid out in full. However, his account remains closed for the future due to his statements where these 10,000 € come from, for security reasons.

That's all well and good. But the question remains why this process when you win?

This post has been translated automatically

Anonym

Advanced verification

19th Aug. 2021, at 11:56 am CEST#38
0 Likes

Nobody has liked this post so far
The money was transferred to me. However, my Platincasino account is locked

Allegedly, I have admitted that the money came from a loan. And out of goodwill (which Platincasino does not have to according to your statement, the win was transferred to me

1. Now my view: I have never admitted anything because it is also not a loan

2. even if, it is so not the case: makes no sense why should I take a loan of 10,000 € in April and then wait until December. So that I can then gamble the money in the casino

3. the decision of Platincasino I can not understand at all

This post has been translated automatically

Anonym

Advanced verification

19th Aug. 2021, at 11:57 am CEST#39
0 Likes

Nobody has liked this post so far
And another important thing : I sincerely thank Julian and Caro for your efforts . Without you I would probably be uploading documents next year at Platincasino

This post has been translated automatically

evopower140
Expert

Advanced verification

19th Aug. 2021, at 12:21 pm CEST#40
1 Like

Liked this post: Anonym
Well then you play in another casino

Well, that's the real problem and there is no reason why Platin is not to blame because they let you Deposit the 10 K and actually it's about exactly the money

With the deposits should have come the stop but there was nothing and if you had also won nothing and would have continued to deposit something like that would not have come

There is the miese mache and fortunately there is the forum here with denn Admins

Clearly Platin is one of the largest casinos here in the forum

This post has been translated automatically

Hot Topics19th Dec. 2024 at 03:12 am CET

World
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately