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Casino verification: Advanced verification

Topic created on 09th Aug. 2021 | Page: 1 of 5 | Answers: 41 | Views: 7,561
Anonym

Advanced verification

9th Aug. 2021, at 05:52 pm CEST#1
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Hello all,

I lost around 10.000€ in one month last year at Platincasino
Then I made a self reject
About 2 months ago I started gambling again. The last 2 months I have unfortunately also only lost. About 500€ a month. And this month it has thank God finally times rang. Have won 22,000 €. My account was frozen while playing. Got kicked out of the game. I can't Deposit, can't withdraw & can't play. Checked with support they want a document from last year where I got the 10,000€
I have uploaded this document . Already 9 days ago
I could play the last 2 months normally until I won once now is suddenly a document necessary

Do you also have experience with this?
And how long does it take until the document is checked? Several times I have asked my support. Once it says within 72 hours then can still take 1-2. Now we are ready to arrive at 9 days and it goes nothing forward



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TWiSTeD
Top Member

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9th Aug. 2021, at 05:58 pm CEST#2
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Liked this post: Anonym
the tiresome topic at online casinos. you can Deposit 100,000 (exaggeratedly formulated) and no one asks you about your earnings, but woe betide you if you want to make a higher withdrawal. if so, this should be clarified before the deposit.

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Anonym

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10th Aug. 2021, at 11:03 am CEST#3
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I agree with you completely
Today is the 10 days and it has still done nothing. Because contacting support is totally pointless you get no help

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gamble1
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Advanced verification

10th Aug. 2021, at 02:23 pm CEST#4
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dersawen wrote on 09.08.2021 at 17:58: the vexed topic with the online casinos. you can Deposit 100,000 (exaggeratedly formulated) and no one asks you about your earnings, but woe betide you if you want to make a higher payout. if, then this should be clarified before the deposit.

Does not matter you can deposit 100,000 and if you pay out even 100 comes the request moment times where did you have this money because

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Anonym

Advanced verification

10th Aug. 2021, at 03:51 pm CEST#5
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My document was accepted, my account is still frozen. I have now contacted the support again. They say my document is from April (when I got the money) but they need one from December 2020 when I gambled away the money.
That gibts but not from December because it was the money from April what I had gambled in December

What should I do now ?
Have told the support staff as always says he write an email

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gamble1
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Advanced verification

11th Aug. 2021, at 12:54 am CEST#6
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Juraa wrote on 10/08/2021 at 15:51: My document was accepted, my account is still frozen. Contacted the support again now. They say my document is from April ( when I got the money ) but they need one from December 2020 where I gambled away the money.
That gibts but not from December because it was the money from April what I had gambled in December

What should I do now ?
Have told the support staff as always says he write an email.

Probably they want to know where the money was from April to December that should be enough

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XxxGamerXxx
Amateur

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11th Aug. 2021, at 02:12 am CEST#7
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hahaha Platincasino is just too cool. If they don't transfer the money to you, you can at least get your losses back.

Have already several cases just running against various online casinos. Prospects are very good.

At Platin I have not yet done it, because you can still play over 1eur. And if you get the money back you can logically no longer play in this casino. But I think I will do that now Platin. Unbelievable. I have 70k loss, playing on high stakes. I just imagine I win a higher amount in this casino, which I don't believe and they push such shenanigans. Dude this is really the Tip of the iceberg.

Well keep in mind. YOU CAN SUE BACK YOUR LOSSES!

Anyone who says otherwise must be living on the moon.

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Frankey
Experienced

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11th Aug. 2021, at 03:32 am CEST#8
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They don't want the documents for fun. I think they will also have conditions. Especially here in the EU where all authorities and banks suffer from black money paranoia. And then also this evil crypto stuff. If you win crypto in the casino, it should probably remain in the wallet for a year until you can exchange it for euros. Otherwise, I guess you've laundered money. I lived in the UK for 12 years. When I came back in 2014 I continued to play on my British Ladbrokes account. Bank data I have changed but and the Noris Bank indicated. I have withdrawn at Ladbrokes then times 2,500€ which did not arrive. Never had any problems with them. I did not get any money and Ladbrokes did not hold it back or anything. Where was it? Norris Bank sent it back again. Why? It was too unsafe, could be laundered money and we don't like that in our accounts. And this from the online division of Deutsche Bank.

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Anonym

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11th Aug. 2021, at 08:52 am CEST#9
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Hello everyone, this is the reply to my email



"Could you send us a proof that you had the opportunity to Deposit this amount in December? Wins from other casinos are also accepted. Your proof from April is not applicable for this".


I don't think they're listening to me .
Have described in detail in the email that the money from April, which is from December.


Should I now send them a yearly bank statement ? That is exaggerated. Don't they want to collect from me right away.

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evopower140
Expert

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11th Aug. 2021, at 02:55 pm CEST#10
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LOL that is so much if you get a bonus in January and the year Sparsam Lebst then you have automatically lost yes ne is clear turn to the admins from here the help you sure

Yes that's really annoying Deposit you can until your account explodes whereby it is about this money only when paying out there is not working yes ne is clear

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