Casino verification: 20bet Verification?!
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20bet Verification?!
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I have been a customer of 20bet for a long time. Deposits have always worked smoothly. Now I have made a little good days ago and am at just under 3000 €. I wanted to make a small partial payment and so the whole stress began. I've been writing back and forth with them for 3 days
I have always used the Virtual Prepaid Card from Skrill.
It started with the ID card. Then they wanted a physical proof of the card whereupon I had to point out 3 times that this is virtual.
In the meantime I forwarded 2 documents from Skrill confirming that I am the owner. Then they wanted a screenshot which I made in the app. Half a day later they want to have the web version so sent again, still waiting for the answer. A quarter of a day later they want a picture of me holding the ID card in front of me.
I feel really screwed and habr the assumption that they are constantly looking for a new step for Verification so that the payout does not occur
Has anyone had similar experiences so far?
Do I have to worry about my win?
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20bet Verification?!
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20bet Verification?!
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Wanted to pay out via bitcoin... Came the message this does not work without prior Deposit with it. So again bank transfer tried (have my card already deposited). Now you still want an online banking dolument with the Iban and name visible
I have now already started 9 withdrawals and 17 uploads plus 2 conversations with Skrill and each time a new step that I should fulfill....Although a withdrawal now probably only if at all with bank transfer comes into question...
That is sold for stupid. They get a nice mail and bye
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20bet Verification?!
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"Withdrawals to Coinspaid are only available if the winnings were obtained from the previous Deposit made via Coinspaid, otherwise, this method is not supported for withdrawals. Please use another payment method to request a cashout
Last mail
"We apologize for the inconvenience. Please request withdrawal using Coinspaid since winnings were obtained from Coinspaid deposit. "
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20bet Verification?!
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if you already have no patience then verify yourself already after your first deposit the next times..if you now have to deposit with crypto to withdraw about it then just accept it! of course the Verification every time is annoying including the wait but something you have to think about before unfortunately.if I play somewhere and after a win my money would like to get fast then I gamble only where I am verified and know the payouts do not take long! have certainly already gambled away everything or?
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20bet Verification?!
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For me it is not about the waiting itself. One is simply sold for stupid. I had asked in the chat quite at the beginning what you still need for proof. They couldn't really tell me. Then each further step took half a day.
That with the mails is a contradiction in itself... I meant with it. I had requested the payout by crypto then came the "penultimate mail" so by bank transfer tried again and received the "last mail"
Have looked around and on a certain review / rating site there are countless with the same problem.
I also have a page where I am normally active. Is currently but unfortunately not possible due to a stay abroad. So I looked for a new site or by a bonus then 20bet "tested"
A partial amount is still in payment or processing
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20bet Verification?!
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20bet Verification?!
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20bet Verification?!
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No... The support does not answer either. In the Live Chat they only say that this request will be forwarded to the responsible department
The personal vip manager has always answered within hours since I confronted you with the last emails also nothing more
Can only advise everyone to keep their hands off this site. First it is made as difficult and cumbersome as possible. Then you contradict yourself or try to sell one for stupid and as soon as just everything must fit from the submitted documents you hear nothing more
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20bet Verification?!
Liked this post: Anonym,
garfield68
No offense but on most review sites you can always find the same people who give one star with almost the same reason
1) XYZ played no free spins
2) XYZ played only once free spins
3) XYZ played only 3 times free spins that pay x20
4) Want to have documents
5) Have cleared money and refunded Deposit because of T&C's
I do not want to make the review sites bad but you have to consider with casino customers is very often the personal frustration in the evaluation of a very large role and even if you disregard times a casino because of "loss" to evaluate badly (is not so that this is their business model) remains enough what is still the customer's own fault
This is the normal madness as it appears here for years daily in the threads with which we all have to struggle over and over again
I just wanted to have said on the subject of clearly shit because of the rating in this sense continue dear people
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