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Bonus & offers: ZenCasino.com - Curacao Licenses Summary. (Page 2)

Topic created on 22nd Feb. 2019 | Page: 2 of 3 | Answers: 22 | Views: 5,530
upola
Legend

ZenCasino.com - Curacao Licenses Summary.

22nd Feb. 2019, at 10:10 pm CET#11
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But actually, it is already known that you should not believe the ratings at AskGamblers.
With them, every backyard casino is reputable.

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Insa24
Top Member

ZenCasino.com - Curacao Licenses Summary.

23rd Feb. 2019, at 04:26 pm CET#12
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VolvicZero wrote on 02/22/2019 at 10:04 pm
But I also think it's sad that sometimes they have employees who are just really responsible for chatting and have no influence on anything. I have since found out that Zencasino.com is investigating me for being from the betting mafia and betting on rigged games. I have never heard such nonsense in my life.


[20:37] Guest: Yes, but I wanted to actually make a Deposit to withdraw winnings
[20:37] Guest: And now I know that I won't see my money at all
[20:37] Guest: It's not a serious procedure
[20:38] ZCteam: I'm glad you didn't. It would be more disappointment
[20:38] Guest: So you basically think
[20:38] Guest: That your supervisor will not unlock my account?
[20:38] Guest: Is that what you're saying?
[20:39] ZCteam: No, I just saying that our security investigate this case. And you will receive answer any way.



Please see what the poor chat support wrote when I said how it would have been if I had deposited and they had blocked me. He says even he is glad that I did not do it. However, if I forward the history to Askgamblers.com, they will again do nothing and tell me that is not a clear proof that there is something wrong with Zencasino


So with Curacao Casinos you can simply say you have absolutely no chance of getting your money out if they don't want to. You just have to look at it mathematically. They can rip off their customers for half a year, collect money and not pay out, no Risk at all, and after half a year they change their name and do it all over again

When I consider that sunmaker paid out 21,000€ to me without Verification back then and they stress here at 400€, that's really a sad casino online world...

Ey forget it!!
Your last paragraph with about Sunmaker did not want verification from you and has paid you just like that 21,000 €... You're lying!?

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VolvicZero
Amateur

ZenCasino.com - Curacao Licenses Summary.

23rd Feb. 2019, at 05:16 pm CET#13
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Zero too much, yet 2,100€ paid out without any problems simply speaks for a certain seriousness of the provider.
ZenCasino now thinks that the Security Department is analyzing my sports betting history, because I allegedly bet on manipulated games. Have tipped on Europa League and had luck. I find them more and more pathetic
But the main thing is to write a new positive review every day about how great the casino is.

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Dbac79
Elite

ZenCasino.com - Curacao Licenses Summary.

23rd Feb. 2019, at 10:41 pm CET#14
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VolvicZero wrote on 02/23/2019 at 17:16: Zero too much, yet pay out 2,100€ without problems simply speaks for a certain seriousness of the provider.
ZenCasino now thinks the Security Department is analyzing my sports betting history, since I allegedly bet on manipulated games. Have tipped on Europa League and had luck. I find them more and more pathetic
But the main thing is to write a new positive review every day about how great the casino is.

it is surely not the player's fault if he bets on a game that is supposed to be rigged, how should he know that it is rigged? and why does the betting Provider know that it is rigged?

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VolvicZero
Amateur

ZenCasino.com - Curacao Licenses Summary.

24th Feb. 2019, at 09:52 am CET#15
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Dbac79 wrote on 02/23/2019 10:41 PM

it is surely not the player's fault if he bets on a game that is supposed to be rigged, how should he know that it is rigged? and how does the betting Provider know that it is rigged?

It is just a stalling tactic from them, because they do not want to pay out. Complaint has now been published by Askgamblers. You can follow it with pleasure.

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VolvicZero
Amateur

ZenCasino.com - Curacao Licenses Summary.

24th Feb. 2019, at 09:53 pm CET#16
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Update for those interested in my fight against ZenCasino.

On my complaint to AskGamblers.com they have now replied, the answer from them summarized in German :
- The wins from the bonus may not be used for sports betting
- A bot has automatically blocked me because I have not deposited to my account

The joke of the whole thing is, the Terms & Conditions were changed by ZenCasino afterwards and the paragraph :
9.7. money that client get after wagering of bonus can be used only for playing in slot games or withdrawal, it is prohibited to use wagered bonus for sport bets.

It was added to the terms and conditions after the weekend. How do I know that? I read the Terms & Conditions extra 3x before I signed up there and used one :

http://webcache.googleusercontent.com/search?q=cache:https://www.zencasino.com/de/site/termsAndConditions

You see an older page with the Terms & Conditions. There is this paragraph also not to see

Now let's go back to my original post, there I wrote to a Live Chat employee who assured me that there will be no problems as long as I don't have duplicate accounts or have not abused vouchers


[15:52] ZCteam: Yes, You can play your bonus free


These were the words at the time. A few days later I was told that my account had been blocked because they had received a letter and were checking all sports bets and I had allegedly bet on manipulated games.



[20:27] ZCteam: few weeks ago we received from football federation some letter, where written about investigation about one play
[20:27] Guest: Yeah but I did nothing illegal, you can check all my bets yourself
[20:27] ZCteam: So, our security investigate every sport bets


Just like the fake review, the change in Terms & Conditions looks pretty familiar to me. Because about the following the support and I have written :



[20:43] Guest: I mean even if I don't then maybe you should tell your supervisor that they remove 5€ Freebets or remove Sportsbook
[20:44] ZCteam: Or better remove possibility use this bonus for sport bets


It's a bit strange that he says that it's best to remove the possibility to use the bonus for sports bets and immediately two days later, the Terms & Conditions suddenly say that you can't use the bonus for sports bets, isn't it? Basically, if it is Real Cash and I would have deposited 10€ and then bet, how to distinguish what is Real Cash from bonus and what is my own money?


AskGamblers.com probably won't believe me even though I provide rock solid evidence as I often do and mark the complaint as "Solved". But I hope we all learn from this how corrupt casinos with Curacao licenses are and change your terms and conditions to suit you best.

I am simply disappointed, but thankfully there are fair casinos out there too.


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upola
Legend

ZenCasino.com - Curacao Licenses Summary.

25th Feb. 2019, at 09:24 am CET#17
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@volviczero
But I hope we all learn from this how corrupt casinos with Curacao licenses are and change your terms and conditions to suit you best.


You are not telling us anything new there.
There are few here in the forum who Deposit in Curacao casinos.
But I would basically leave them fingers from it.

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Anonym

ZenCasino.com - Curacao Licenses Summary.

25th Feb. 2019, at 09:46 am CET#18
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upola wrote on 02/25/2019 09:24: @volviczero
But I hope we all learn here how corrupt casinos with Curacao licenses are and change your terms and conditions as it suits you best.


You are not telling us anything new there.
There are few here in the forum who Deposit in Curacao casinos.
But I would basically leave them fingers from it.

Even worse, here are some in the forum that still claim that there are good casinos with this license, so the defend these scumbags also still...

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VolvicZero
Amateur

ZenCasino.com - Curacao Licenses Summary.

25th Feb. 2019, at 12:42 pm CET#19
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Ludio wrote on 02/25/2019 09:46 AM
Even worse, here are some in the forum who still claim that there are good casinos with this license, so they also defend these scumbags...

Probably because these receive a small commission from the casinos, just like AskGamblers.com or CasinoGuru or quite a few other providers who entice the user, if what happens you would be safe.

In the complaint after I confronted the casino that you wrote the paragraph to it, you now write that you have changed the T&Cs about a month ago and I probably still had the old T&Cs in my browser data.

Complete nonsense

VolvicZero

Below you can see the Terms & Conditions when I was banned, above you can see the Terms & Conditions today. The part where it says "The Terms will come into effect on the 1st of April 2016" even has to be changed according to their own Terms & Conditions point 3.1 and the user has to be informed about it.

I think I'll manage to get them blacklisted, but then they'll just make a new casino with a new design. Sad.

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Dbac79
Elite

ZenCasino.com - Curacao Licenses Summary.

25th Feb. 2019, at 02:29 pm CET#20
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Ludio wrote on 02/25/2019 09:46 AM
Even worse, here are some in the forum who still claim that there are good casinos with this license, so they also defend these scumbags...

but there are just as casinos with MGA lizens that are no good, have heard a lot of negative about rembrandt, sieger, bettle24 etc. and in casinoroom where there is "only" curacaolizens I got without ever having deposited no depositspins and without any problems 2000€ paid out within 24std

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