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Bonus & offers: ZenCasino.com - Curacao Licenses Summary.

Topic created on 22nd Feb. 2019 | Page: 1 of 3 | Answers: 22 | Views: 5,528
VolvicZero
Amateur

ZenCasino.com - Curacao Licenses Summary.

22nd Feb. 2019, at 02:49 am CET#1
3 Likes

Liked this post: Anonym, Avatar von nadine2209 nadine2209, Avatar von Schlumpi1010 Schlumpi1010
Good evening my friends of the night,

actually I should sleep, because I have to go to work at six o'clock, but the story with ZenCasino.com I just have to get rid of. Split opinions are present in this forum about casinos with Curacao licenses and I as a do-gooder, of course, also give shabby providers a chance

It happened at the time February 19, 2019, when I signed up at ZenCasino.com. A €5 free bonus, with 45x wagering requirements. Don't look a gift horse in the mouth, right?

I managed to wager the bonus. More than 100€ were in the account, the joy was huge, because you do not even have a fixed limit how much you can take from the freespins. But the joy did not last long, Bonus money disappeared and 5€ real cash remained. What a great consolation. Withdraw? Not possible, a Deposit is of course necessary beforehand.

A deposit should be worthwhile but of course I thought and put the 5€ on a 16 odds in the sports betting area. To my surprise, luck was on my side. I played my way up little by little and was now at the peak of my success. 400€ Real Cash was in my account at 23:57 22.02.2019. I was the king of the earth.

After trying to log me in earlier. "This user has not been found". I thought fatigue had gotten to me, I rubbed the sleep out of my eyes and tried again with no success. I was not even angry, rather amused, amused at the sad behavior of the provider. I contacted Live Support, who told me my account was suspended. When I asked for a reason, he couldn't give me one except "there must be a reason". A reasoning structure I remember from my ex-girlfriend when I was an adolescent little boy, like 14 years young

When I asked him if he could show me a positive disbursement slip where someone received their money, he just said "I have no access to the finance department, I have to ask my supervisor"

"Your supervisor is a scammer" I wrote to him. "And you should be ashamed working for a scamming company". He had no words, just wanted to put me off by saying that the supervisor would contact me personally in the course of today

But of course we know how this story will end. A poor student who believed in good faith in a Curacao Lizens Casino and was disappointed as so often. Not all Curacao casinos were bad, Kulbet paid me 1300€ although they had a Curacao Lizens and are now broke. But a casino that has 30 active users per day does not generate a win, even 400€ is too much to pay out

If you go to Askgamblers.com you will see only positive reviews about ZenCasino, but appearances are deceiving. I also have a funny story about this. Before I was banned, I have already contacted the support once on 21.02.2019 to make sure whether my win because also paid out. Of course, if I follow the rules I had asked him specifically if there is a limit for withdrawal with the 5€ free credit, he said no. I said "Cool, because there are many casinos, that have a maximum withdrawal of 20€ from Free Spins". I also mentioned the current sum of approx~ 250€ that I had at the time

Now you see a review about Askgamblers.com on 02/21/2019 and please see what he writes. Seems familiar to me.
VolvicZero

So if you want to do yourself a favor, avoid this casino and if you want to do me a favor, go to Askgamblers and give them a bad rating.

On that note, have a good night & happy gaming!

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Insa24
Top Member

ZenCasino.com - Curacao Licenses Summary.

22nd Feb. 2019, at 03:48 am CET#2
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Now wait a while please! Lie down, try to sleep a few hours, live your day and then check your emails in the evening and go back to Live Chat from them and look. That takes time! I in your place would not have immediately started with "Scam" in the chat
This will surely take a long time and I also assume that you have to pay in 20i or so before and your documents will not be accepted 3 times. So wait and see ok

PS: have a very pictorial writing style i like

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Loco187
Amateur

ZenCasino.com - Curacao Licenses Summary.

22nd Feb. 2019, at 06:45 am CET#3
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That's really bad! Sorry for you. Actually ridiculous enough that you can keep just 5€ cash.
45x wagering is not easy, but to make 400€ from the 5€, you really need a lot of luck.
Really a mess if you have so much luck, but then not paid out in the end....

I recently had a similar experience at Diamond7casino, which also has an MGA license in addition to Curacao.
Have won in free spins 4.30 € and me then even extra still the AGB's read through, in which the following was:

"5.4 Bonus amounts credited to a player's bonus account are subject to thirty-five (x35) Wagering requirements before they are converted to your balance and withdrawn ."

"5.8 All wins made by wagering on a Player's Bonus Account will be credited to their Bonus Account. However, the turnover requirements apply only to the initial bonus amount, as the Bonus money won from the wins is not subject to any turnover requirements. Once this requirement is met, all bonus money will be converted into cash."

"9.2 If you have never made a Deposit on the Website, all funds will remain as bonus money until a deposit is made at that time. Once you have made your first deposit, any bonus money in your account at that time will now be subject to standard wagering requirements (play-through)."

So does that mean you have to deposit first to start wagering and then also only the original bonus amount x35... well I thought at least.

Was sometime at 830€ and already p**sed off that max. cashout was 100€. I then played down to about 300€, because I d pay attention I would have to convert after my deposit just under 150€ (35x4.30€). By the way, it was also displayed in my account!
After the deposit I had to convert then however the bonus + deposit amount (which is also still min. 20€) 35x... thus 850€ >:(
I would have managed even loosely, if I had deposited at 830€ ...
I still managed to convert it, but in the end 28 cents were converted into real money... HAHA and I paid 20€ for it.
I almost freaked out and first wrote to the support that there is nothing in the terms and conditions about converting deposits.
The then told me that the turnover amount is displayed incorrectly in the account and there still extra "bonus conditions", I have not seen.
I just wonder why the above points are then even in the AGB's???

Since then I've had it with all the backyard OC's! Either the secure with disabled " Special Zusatz AGB's", o the you simply do not pay out and block the account... as in your case. You get screwed in so many Online Casinos unfortunately.
But even from large and "reputable" OC's you hear far too often that they do not want to pay out... especially with high amounts.

Wish you good luck anyway! Maybe there is still such a " Supervisor " and you still get your money.
Bad rating at Askgamblers will still follow, just for the fact that you were simply blocked.

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Loco187
Amateur

ZenCasino.com - Curacao Licenses Summary.

22nd Feb. 2019, at 06:57 am CET#4
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Nobody has liked this post so far
Insa24 wrote on 22.02.2019 at 03:48: Now wait a minute please! Lie down, try to sleep a few hours, live your day and then check your emails in the evening and go back to Live Chat from them and look. That takes time! I in your place would not have immediately started with "Scam" in the chat
This will surely take a long time and I also assume that you have to pay in 20i or so before and your documents will not be accepted 3 times. So wait and see ok

PS: have a very pictorial writing style i like it

As far as I know you have to verify yourself at ZenCasino before you can play with the bonus.

So this should not be a problem.

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VolvicZero
Amateur

ZenCasino.com - Curacao Licenses Summary.

22nd Feb. 2019, at 08:54 am CET#5
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@Insa24 Thank you for the compliment first. But the success at this casino to achieve something positive is equal to zero. I am not even the 400 € win too bad, but the time I wasted senseless.

@Loco187 Right you verify beforehand and that just does not make courage, I do not want to know what the shabby store with my uploaded data organizes.

Either way, such providers do not last long and that you had such bad luck with a Provider with two licenses is brutal

Only I find it embarrassing that ZenCasino advertises that you can withdraw 150,000€ per week and then someone is banned for no reason at 400€ win. What happens then if someone times really 1-2k deposited and they block the?

If a complete reputation damage for the 400€ is worth, then I am the right partner, but probably they do not care, probably have 600 other backyard stores with Curacao license.

Basically, I imagine this as if I go to the local gambling joint, enjoy a delicious Coke for free, it is snatched from me in the middle of drinking and I am banned from the premises because I drink too fast

Be that as it may, Askgamblers will already Blacklist them

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Insa24
Top Member

ZenCasino.com - Curacao Licenses Summary.

22nd Feb. 2019, at 10:38 am CET#6
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Loco187 wrote on 02/22/2019 06:57
As far as I know you have to verify yourself at ZenCasino before you can play with the bonus.

So that should not be the problem.

This is only half right, because I assume that the OC wants to have at least a proof of your bank account, ie a bank statement or the like, if you want to withdraw it via bank transfer

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VolvicZero
Amateur

ZenCasino.com - Curacao Licenses Summary.

22nd Feb. 2019, at 11:05 am CET#7
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Nobody has liked this post so far

Insa24 wrote on 22.02.2019 at 10:38 am
This is only half correct, because I assume that the OC at least still wants to have a proof of your bank account, ie a bank statement or the like, if you want to withdraw it via bank transfer.

Casinos with a Curacao license usually want you to Deposit XYZ amount to be able to withdraw.

This then verifies the "bank account" and you are always unlocked for withdrawals
Have already made as said positive experience (Kulbet), where I had to deposit 100€ and it was paid out without any problems. But then there is ZenCasino...
If I think about it now in the end - annoying. Could now sit in the office and be happy about 400€ vacation money, instead I have a bit of a bad mood and headache. Not recommended ladies & gentlemen.

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VolvicZero
Amateur

ZenCasino.com - Curacao Licenses Summary.

22nd Feb. 2019, at 09:17 pm CET#8
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Double post or not, I believe AskGamblers is an Affiliate partner of ZenCasino. All negative reviews about the casino are deleted and when I showed the screenshot where the review is one to one copy of my chat history, the nice lady from AskGamblers tells me "This is not a clear proof that this is a fake review".

My complaint was rejected - lack of proof. Even though I uploaded chat histories, etc. I actually expected AskGamblers to be reputable, but is probably a juice store in cahoots with some Curacao casinos.

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Falko
Icon

ZenCasino.com - Curacao Licenses Summary.

22nd Feb. 2019, at 09:52 pm CET#9
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VolvicZero wrote on 02/22/2019 21:17: Double post or not, I think AskGamblers is an Affiliate of ZenCasino. All negative reviews about the casino are deleted and when I showed the screenshot where the review is one to one copy of my chat history, the nice lady from AskGamblers tells me "This is not a clear proof that this is a fake review".

My complaint was rejected - lack of proof. Even though I uploaded chat histories, etc. I actually expected AskGamblers to be reputable, but is probably a juice store in cahoots with some Curacao casinos.

Happened to me the same way with Emu Casino. I won there and then my Verification was rejected there, although I sent all the required documents legibly there. I then wrote a bad review about Emu on Askgambler. It takes no day and the rating was removed, because theywohl earn well on the casinos and bad reviews then lead to the fact that fewer people play in the casinos. And a complaint I had also submitted to Askgamblers with all screenshots, then I got as a response they can understand my displeasure but can not help me. Reason - Each casino can carry out its verification at its own discretion and they are not allowed to interfere.Tja complaint so dismissed.Dreht everything just about money and as a player with problems helps you at least there at Askgamblers no one.

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VolvicZero
Amateur

ZenCasino.com - Curacao Licenses Summary.

22nd Feb. 2019, at 10:04 pm CET#10
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Nobody has liked this post so far
Falko wrote on 02/22/2019 at 21:52

Happened to me at Emu Casino the same way. I won there and then my Verification was rejected there, although I sent all the required documents legibly there. As a result I wrote a bad review on Askgambler about Emu. It takes no day and the rating was removed, because theywohl earn well on the casinos and bad reviews then lead to the fact that fewer people play in the casinos. And a complaint I had also submitted to Askgamblers with all screenshots, then I got as a response they can understand my displeasure but can not help me. Reason - Each casino can carry out its verification at its own discretion and they are not allowed to interfere.Tja complaint so dismissed.Dreht everything just about money and as a player with problems helps you at least there at Askgamblers no one.

But I also find it sad that sometimes they have employees who are really only responsible for chatting and have no influence on anything. I have since found out that Zencasino.com is investigating me for being from the betting mafia and betting on rigged games. I have never heard such nonsense in my life.


[20:37] Guest: Yes, but I wanted to actually make a Deposit to withdraw winnings
[20:37] Guest: And now I know that I won't see my money at all
[20:37] Guest: It's not a serious procedure
[20:38] ZCteam: I'm glad you didn't. It would be more disappointment
[20:38] Guest: So you basically think
[20:38] Guest: That your supervisor will not unlock my account?
[20:38] Guest: Is that what you're saying?
[20:39] ZCteam: No, I just saying that our security investigate this case. And you will receive answer any way.



Please see what the poor chat support wrote when I said how it would have been if I had deposited and they had blocked me. He says even he is glad that I did not do it. However, if I forward the history to Askgamblers.com, they will again do nothing and tell me that is not a clear proof that there is something wrong with Zencasino


So with Curacao Casinos, you can simply say you have absolutely no chance of getting your money out if they don't want to. You just have to look at it mathematically. They can rip off their customers for half a year, collect money and not pay out, no Risk at all, and after half a year they change their name and do it all over again

When I consider that sunmaker paid out 21,000€ to me without verification back then and they are stressing here at 400€, it's really a sad casino online world...

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