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Bonus & offers: Won 7000€ with real money, then played with 150€ bonus. Difficulties with withdrawal

Topic created on 29th May. 2022 | Page: 1 of 2 | Answers: 17 | Views: 3,980
Abchijxyz12

Won 7000€ with real money, then played with 150€ bonus. Difficulties...

29th May. 2022, at 08:18 pm CEST#1
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Dear Forum,

I have won at LocoWin 7000€ with real money and then played with a bonus in the amount of 150€, where I have not adhered to the conditions out of ignorance (too high stake and wrong games)
At the support, an employee now said that there could be difficulties with the payout, because I mixed real money with bonus money.
I am still waiting for feedback from the financial service Provider regarding my withdrawal.
I am afraid that the 7000€ are now gone. Whereas I have won with real money and the bonus was credited to me just so.
Can you help me what I can do?

This post has been translated automatically

Anonym

Won 7000€ with real money, then played with 150€ bonus. Difficulties...

29th May. 2022, at 11:26 pm CEST#2
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Abchijxyz12 wrote on 29/05/2022 at 20:18: Dear Forum,

I won at LocoWin 7000€ with real money and then played with a bonus of 150€, where I did not follow the conditions due to ignorance (too high stake and wrong games)
At the support, an employee now said that there could be difficulties with the payout, because I mixed real money with bonus money.
I am still waiting for feedback from the financial service Provider regarding my withdrawal.
I am afraid that the 7000€ are now gone. Whereas I have won with real money and the bonus was credited to me just so.
Can you help me what I can do?

Mixing real money and bonus is never good. This inevitably leads to technical problems. You have no choice but to wait. Meanwhile, I would fight through the ABGs and Bonus terms in your place, possibly you will find there already hints what will happen.

The best way to do this is to use the search function in the T&Cs by pressing CTRL + F and searching for the relevant terms, e.g. "Prohibited" / "Real money" / "Bonus money"...

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Falke
Expert

Won 7000€ with real money, then played with 150€ bonus. Difficulties...

29th May. 2022, at 11:30 pm CEST#3
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Abchijxyz12 wrote on 29/05/2022 at 20:18: Dear Forum,

I won at LocoWin 7000€ with real money and then played with a bonus of 150€, where I did not follow the conditions due to ignorance (too high stake and wrong games)
At the support, an employee now said that there could be difficulties with the payout, because I mixed real money with bonus money.
I am still waiting for feedback from the financial service Provider regarding my withdrawal.
I am afraid that the 7000€ are now gone. Whereas I have won with real money and the bonus was credited to me just so.
Can you help me what I can do?

So if they seriously do not pay you 7000€, which you had on the account BEFORE the bonus, then that is simply fraud. And with Loco I would not be surprised

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Falko
Icon

Won 7000€ with real money, then played with 150€ bonus. Difficulties...

29th May. 2022, at 11:31 pm CEST#4
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But how does something like that ? He had 7 000 euros real money and deposited at the account balance again something where then 150% bonus was credited ?

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Anonym

Won 7000€ with real money, then played with 150€ bonus. Difficulties...

29th May. 2022, at 11:34 pm CEST#5
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Falko wrote on 29.05.2022 at 23:31: But how does something like that ? He had 7 000 euros real money and deposited at the account balance again something where then 150% bonus was credited ?

I ask myself the same ^^ Possibly Cashback or any rewards, free spins?

150€, not 150%

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Anonym

Won 7000€ with real money, then played with 150€ bonus. Difficulties...

30th May. 2022, at 08:01 am CEST#6
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I have a question about LocoWin

Had yesterday in my profile the display, which stands to me 19, 36 euros Cashback

Have gekukt earlier, on my account is nothing on it
Thought that would be like bluvegas and Woopwin,
the Monday at 6 o'clock Casback on the account is
Support was not available,
have now written contact form.

Can anyone explain this?

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Abchijxyz12

Won 7000€ with real money, then played with 150€ bonus. Difficulties...

30th May. 2022, at 09:24 am CEST#7
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Falko wrote on 29.05.2022 at 23:31: But how does something like that ? He had 7 000 euros real money and deposited at the account balance again something where then 150% bonus was credited ?

No, the 150€ bonus credit I suddenly had on my account without activating anything. Probably due to reaching some new level.

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gamble1
Icon

Won 7000€ with real money, then played with 150€ bonus. Difficulties...

30th May. 2022, at 10:27 am CEST#8
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Liked this post: Anonym
Abchijxyz12 wrote on 30/05/2022 at 09:24
No, I suddenly had the 150€ bonus credit in my account without activating anything. Probably due to reaching some new level.

Then you should be purely logical the money that was won in advance not be canceled especially since you have then nothing explicitly accepted

Basically, I think it is very questionable when funds are booked in the middle of the game and are then even Bonus money because how should the customer notice that if he does not receive a message know so far only with real money so

Contact GJ I think to have a third party on board is currently better then the case may be more closely examined and not simply stamped as a bonus violation

Should that also bring nothing which I now times not believe the arbitration board will certainly have joy in the case that is almost a case as from the textbook

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Abchijxyz12

Won 7000€ with real money, then played with 150€ bonus. Difficulties...

30th May. 2022, at 11:26 am CEST#9
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gamble1 wrote on 30.05.2022 at 10:27 am
Then you should be purely logical the money what was won in advance not be canceled especially since you have then nothing explicitly accepted

Basically I think it is very questionable when funds are booked in the middle of the game and then even Bonus money are because how should the customer notice because if he does not receive a message know so far only with real money so

Contact GJ I think to have a third party on board is currently better then the case may be more closely examined and not simply stamped as a bonus violation

Should this also bring nothing which I do not believe now times the arbitration board will certainly have joy in the case this is almost a case like from the textbook

That would be really brazen, if my entire credit would be gone. Judging by the ratings, you have to be prepared for anything..
Thanks for your support! Where can I contact GJ?

I will now wait and see what happens to my credit and if my fears are confirmed, then contact GJ.

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gamble1
Icon

Won 7000€ with real money, then played with 150€ bonus. Difficulties...

30th May. 2022, at 12:09 pm CEST#10
1 Like

Liked this post: Anonym
Abchijxyz12 wrote on 05/30/2022 at 11:26 AM
That would be really brazen if all my credit was gone. Judging by the reviews though, you have to be ready for anything...
Thank you so much for your support! Where do you think I can get in touch with GJ?

I will wait and see what happens with my credit and if my fears are confirmed, I will contact GJ.

If you scroll down you will see the team I think Sabine is currently responsible for Gammix and has good contact with the contacts of the casino maybe it would be good to contact her before a decision of the casino

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