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Bonus & offers: Westcasino Bonus Understanding Question

Topic created on 27th Oct. 2020 | Page: 1 of 3 | Answers: 20 | Views: 4,467
Sprengsatz
Experienced

Westcasino Bonus Understanding Question

27th Oct. 2020, at 04:21 am CET#1
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Huhu, from the ND thread I had deposited 20 euros at WestCasino to get 250 free spins (Wagerfree) for Dog House (Halloween Promo). Surprisingly, the bet size was 2 euros. Played through and 198 ultimately on the clock. According to the account: Real money, so I have directly requested ne payout. Thought the cancellation of the whole thing because of errors of Betsize but they have written me an email where I absolutely do not see through what they want:

We wanted to update you in regards to your recent winnings from the 1st Deposit bonus



You will notice a smaller account balance. Kindly note that the System has automatically retained the value of EUR 178



This being a standard procedure for the initial Cash Bonus which is deducted upon withdrawal initiation.



This is as per our Bonus terms & Conditions, "7. Bonus funds from the welcome package (i.e. first, second and third deposit bonuses) will be deducted upon withdrawal request."



Rest assured the bonus deduction only applies to the welcome package bonuses. Your 20 Euro is in your balance and you can choose to withdraw, or play without a bonus



I then wrote again using Google Translator what they want and why the 178 euros are gone and then came:


We thoroughly reviewed your request and we stay by our first statemen t:
Indeed you took a bonus for your deposit, and this one works the same as the first, second or third bonus so they were deducted as per Terms & Conditions rule mentioned in the previous mail
Although the Deposit bonus has different conditions it has the same afterward rules as the welcome package
This bonus helps you to have more winning chances, more playing time
So, taking all of this into consideration the bonus has to be deducted as it is the same with the first deposit bonus



Does anyone understand? Thank you.

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Klempo77
Expert

Westcasino Bonus Understanding Question

27th Oct. 2020, at 05:27 am CET#2
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https://www.gamblejoe.com/forum/online-casinos/bonus-angebote/westcasino-zahlt-nicht-aus-und-storniert-gewinn-195025//#p195054

Lucky lady has the same problem here

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Anonym

Westcasino Bonus Understanding Question

27th Oct. 2020, at 05:43 am CET#3
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We have thoroughly reviewed your request and we stick to our first explanation:
Indeed, you have taken a Deposit bonus and it works the same way as the first, second or third bonus, so they have been deducted according to the Terms and Conditions rule mentioned in the previous mail.
Although the Deposit bonus has different terms and conditions, it has the same rules as the welcome package
This bonus helps you to have more chances to win, more playing time
Taking all this into account, the bonus must be

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Anonym

Westcasino Bonus Understanding Question

27th Oct. 2020, at 05:44 am CET#4
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You have to see how the AGB s are

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lelelebrate
Visitor

Westcasino Bonus Understanding Question

27th Oct. 2020, at 05:57 am CET#5
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this is very strange cash spins mean real money which can be cashed out at any time and this is not tied to turnover conditions especially I have the same and I was not told that it is like the Welcome bonus to implement, very strange that you take away everything directly without telling what is going on and it was at any time REAL MONEY GUTHABEN
the chat also told me that evening "NO WAGER SPINS" because I could not activate them on the first try I had to log in again

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danny005
Elite

Westcasino Bonus Understanding Question

27th Oct. 2020, at 06:37 am CET#6
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So you can pay out 178€? I would accept, still better than if the win from the free spins is canceled as with the other GJ user.

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lelelebrate
Visitor

Westcasino Bonus Understanding Question

27th Oct. 2020, at 06:47 am CET#7
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danny005 wrote on 27.10.2020 at 06:37: So you can pay out 178€? I would put up with that, still better than having the win from the free spins cancelled like the other GJ user.

it was canceled everyone with the cheap excuse Welcome bonus wager would have ever been recognizable in my account what of wager or Bonus money I would not have requested a payout and asked how the wager is no plan they say that's just money to have more fun lol ???this is bullshit the action is limited in time !!! ... so for me already no welcome bonus even if they have a time limit you can ask this almost always again when this expires. ask times for cashspins whose action has expired

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snopsim
Top Member

Westcasino Bonus Understanding Question

27th Oct. 2020, at 09:13 am CET#8
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For me, this is quite simply fraud at a high level! That's not possible! I actually thought they were serious, had the last promotion also used the 250 "turnover-free" free spins in Legacy of Dead, luckily nothing won with it
So I would try everything for it, not to let that stand so and in any case Caro or Julian with switch on. I hope they can help you

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lelelebrate
Visitor

Westcasino Bonus Understanding Question

27th Oct. 2020, at 09:29 am CET#9
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snopsim wrote on 27.10.2020 at 09:13: For me, this is quite simply fraud at a high level! That is not possible at all! I actually thought they were serious, had the last promotion also used the 250 "turnover-free" free spins in Legacy of Dead, fortunately won nothing with it
So I would try everything for it, not to let that stand so and in any case Caro or Julian with switch on. I hope they can help you.

right I also think I mean I'm not a cheater / means if I had played with it would have never come to payout because it is for a longer playing time no no no no cheating in my eye of wager was nothing to see and cashspins have no wager
have not violated the terms and conditions and also extra no Welcome bonus chosen I was put off that my Deposit was at least refunded I do not let stand like that

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killabees
Rookie

Westcasino Bonus Understanding Question

27th Oct. 2020, at 09:46 am CET#10
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killabees
killabees
https://www.bilder-upload.eu/bild-4eec97-1603787821.jpg.html
https://www.bilder-upload.eu/bild-f9fb7a-1603788024.jpg.html
Found the Betsize eh already very doubtful with the small Deposit, then still such a winning stretch...





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