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Bonus & offers: Voodoo Dreams declares win void

Topic created on 07th Feb. 2019 | Page: 1 of 4 | Answers: 37 | Views: 9,829
Larry97

Voodoo Dreams declares win void

7th Feb. 2019, at 05:20 pm CET#1
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Hi Community!

I have the following problem. I signed up yesterday at VoodooDreams Casino after some good reviews I read here. As a result, I deposited 20 euros and used the bonus. 1200€ I should convert. I have actually managed and have won a whole 900 €. Has me of course very happy. Then I cashed it out and went to sleep. The next morning then the shock. The withdrawal status said confirmed, but I got a mail from the support. It said that I played about 17 times with a stake of over 5 euros and it violates the bonus conditions. However, it says 5 euros per spin are prohibited I have this but definitely not used on a machine. For me means spin machine or how do you see it? Anyway, they have me the COMPLETE win declared invalid and me only the 20€ from the Deposit transferred to the account. Find that really violent. What do you think? Can use the money really well, how can I still get there? And can I play with the 20€ that are now on my account or should I rather leave it untouched?

So sorry for the long story and thanks in advance!

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thebutcher85
Amateur

Voodoo Dreams declares win void

7th Feb. 2019, at 05:44 pm CET#2
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are you sure that you have not played over 5 € or maybe used the Risk function in a game? if so, just ask in the chat if they can tell you when you have violated the bonus conditions

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Anonym

Voodoo Dreams declares win void

7th Feb. 2019, at 07:27 pm CET#3
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Since you explicitly mentioned that you did not play over 5 euros on the machine:

Possibly at Roulette or Blackjack?

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Anonym

Voodoo Dreams declares win void

7th Feb. 2019, at 07:40 pm CET#4
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Have you used the "buy free spins" option on any game?

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Larry97

Voodoo Dreams declares win void

7th Feb. 2019, at 08:01 pm CET#5
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It is possible that what you say is true (buy free spins, roulette). Would that mean that really the entire win is canceled? Especially since I know it from other casinos so that a warning is displayed before, after all, this is somewhere in the long bonus conditions. Find it really a cheek that one is not even granted what you have played before a possible rule violation

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sippi
Expert

Voodoo Dreams declares win void

7th Feb. 2019, at 09:06 pm CET#6
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Many casinos do not display a warning beforehand.

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kyosuma
Experienced

Voodoo Dreams declares win void

7th Feb. 2019, at 09:10 pm CET#7
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And if it is, it is not their job to remind you of the rules you have accepted...

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Anonym

Voodoo Dreams declares win void

7th Feb. 2019, at 10:11 pm CET#8
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That's why I like to annoy the support

At onlinecasino.de you can use e.g. Risk like ladder, and always use max 30% of the balance so no maximum 5 euros
But do not buy free spins, or use Jackpot games
I can really only advise you, always, no matter what you think exactly ask! The terms and conditions are there often very well... unclear
Rather be a little annoying than lose 900 euros

i think that remains you Wenigstens in the Gedächnis

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LooneyTune
Amateur

Voodoo Dreams declares win void

8th Feb. 2019, at 09:42 am CET#9
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In almost all casinos you can not play over the € 5 stake, and as good as almost all show this but also not, because the casinos also like times do not want to pay out.
But is there no proof whether it was really so? The save but so or so everything and I also believe rather that the shy away from the payout.

Is then already difficult to get the money.

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Malganes
Top Member

Voodoo Dreams declares win void

8th Feb. 2019, at 09:56 am CET#10
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Every single game session is recorded and documented. I would bug the support again and they may prove you but please, where or in which game, you have played over a stake over 5 €.

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