Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Bonus & offers: Voodoo Dreams declares win void

Topic created on 07th Feb. 2019 | Page: 1 of 4 | Answers: 37 | Views: 9,862
Larry97

Voodoo Dreams declares win void

7th Feb. 2019, at 05:20 pm CET#1
0 Likes

Nobody has liked this post so far
Hi Community!

I have the following problem. I signed up yesterday at VoodooDreams Casino after some good reviews I read here. As a result, I deposited 20 euros and used the bonus. 1200€ I should convert. I have actually managed and have won a whole 900 €. Has me of course very happy. Then I cashed it out and went to sleep. The next morning then the shock. The withdrawal status said confirmed, but I got a mail from the support. It said that I played about 17 times with a stake of over 5 euros and it violates the bonus conditions. However, it says 5 euros per spin are prohibited I have this but definitely not used on a machine. For me means spin machine or how do you see it? Anyway, they have me the COMPLETE win declared invalid and me only the 20€ from the Deposit transferred to the account. Find that really violent. What do you think? Can use the money really well, how can I still get there? And can I play with the 20€ that are now on my account or should I rather leave it untouched?

So sorry for the long story and thanks in advance!

This post has been translated automatically

thebutcher85
Amateur

Voodoo Dreams declares win void

7th Feb. 2019, at 05:44 pm CET#2
0 Likes

Nobody has liked this post so far
are you sure that you have not played over 5 € or maybe used the Risk function in a game? if so, just ask in the chat if they can tell you when you have violated the bonus conditions

This post has been translated automatically

Anonym

Voodoo Dreams declares win void

7th Feb. 2019, at 07:27 pm CET#3
0 Likes

Nobody has liked this post so far
Since you explicitly mentioned that you did not play over 5 euros on the machine:

Possibly at Roulette or Blackjack?

This post has been translated automatically

Anonym

Voodoo Dreams declares win void

7th Feb. 2019, at 07:40 pm CET#4
0 Likes

Nobody has liked this post so far
Have you used the "buy free spins" option on any game?

This post has been translated automatically

Larry97

Voodoo Dreams declares win void

7th Feb. 2019, at 08:01 pm CET#5
0 Likes

Nobody has liked this post so far
It is possible that what you say is true (buy free spins, roulette). Would that mean that really the entire win is canceled? Especially since I know it from other casinos so that a warning is displayed before, after all, this is somewhere in the long bonus conditions. Find it really a cheek that one is not even granted what you have played before a possible rule violation

This post has been translated automatically

sippi
Expert

Voodoo Dreams declares win void

7th Feb. 2019, at 09:06 pm CET#6
0 Likes

Nobody has liked this post so far
Many casinos do not display a warning beforehand.

This post has been translated automatically

kyosuma
Experienced

Voodoo Dreams declares win void

7th Feb. 2019, at 09:10 pm CET#7
0 Likes

Nobody has liked this post so far
And if it is, it is not their job to remind you of the rules you have accepted...

This post has been translated automatically

Anonym

Voodoo Dreams declares win void

7th Feb. 2019, at 10:11 pm CET#8
0 Likes

Nobody has liked this post so far
That's why I like to annoy the support

At onlinecasino.de you can use e.g. Risk like ladder, and always use max 30% of the balance so no maximum 5 euros
But do not buy free spins, or use Jackpot games
I can really only advise you, always, no matter what you think exactly ask! The terms and conditions are there often very well... unclear
Rather be a little annoying than lose 900 euros

i think that remains you Wenigstens in the Gedächnis

This post has been translated automatically

LooneyTune
Amateur

Voodoo Dreams declares win void

8th Feb. 2019, at 09:42 am CET#9
0 Likes

Nobody has liked this post so far
In almost all casinos you can not play over the € 5 stake, and as good as almost all show this but also not, because the casinos also like times do not want to pay out.
But is there no proof whether it was really so? The save but so or so everything and I also believe rather that the shy away from the payout.

Is then already difficult to get the money.

This post has been translated automatically

Malganes
Top Member

Voodoo Dreams declares win void

8th Feb. 2019, at 09:56 am CET#10
0 Likes

Nobody has liked this post so far
Every single game session is recorded and documented. I would bug the support again and they may prove you but please, where or in which game, you have played over a stake over 5 €.

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 08:50 am CET

Offline Casinos
0
Casino Games
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately