Bonus & offers: Violation of bonus condition!?!

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Mirrr wrote on 04/03/2023 at 19:45: Hello everyone,

very annoying thing has expired as follows:

Welcome Bonuses taken at HappyHugo and paid close attention to the games which are not allowed to play according to the bonus conditions. Next to some games, among other things, there is also the umbrella term "Jackpot games" These I have also noted on the basis of the game overview filtered to "jackpots".
None of these games were played.

After requesting a payout, I received an answer that the bonus rules had been violated by playing the game "El Grande Torro", which is a jackpot game.
This is true but the game was not in the jackpots list! Now I'm there times purely to look and had to actually determine that it has so diamond, ruby etc jackpots displayed in the bottom left that one probably plays without a separate bet with the normal spin.
When I wanted to look now when writing here again as the jackpots are called exactly I must even find the game is completely no longer listed.

Incidentally, it should be mentioned even if this will bring nothing, the big win was made in another game and this alleged jackpot game was also played only once and little.

What do you say, is there any chance to somehow still get the payout which is almost 3000€?

Many thanks in advance for any help 👍🖖

This post has been translated automatically

This post has been translated automatically