Bonus & offers: Violating bonus rules? Need some help!
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Violating bonus rules? Need some help!
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I have a question:
Yesterday I used a bonus at "Just Casino". I finished the wager towards the end with the game "Wild Swarms 2" (Push Gaming) and when I landed in real money, the honeycomb exploded. That means you collect bees all the time and when you reach a certain number you get special free spins.
I didn't change the game after the wager, so I was in the game the whole time. I ended up winning the maximum allowed with the bonus (5000€ max payout) now my question:
Did I violate the Bonus terms?
Here is the excerpt:
"Delaying game rounds in a game, including free spins and bonus rounds, to a later date when there are no further Wagering requirements and/or making new depositors while free spins or bonus rounds are still available in a game is prohibited and may result in wins being voided upon verification."
But I had not activated a bonus round, this "honeycomb" explodes randomly when you are at the maximum level.
I am afraid that the payout will not be accepted.
Can anyone help me?
I don't think I've broken the bonus rules.
What do you say?
I am a VIP player. If that makes a difference.
I hope someone can help me with an assessment.
Kind regards
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Violating bonus rules? Need some help!
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If I look at the terms and conditions and click on "prohibited games", I get to a list of clickable games that I am not allowed to play - and Wild Swarm is listed there.
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Violating bonus rules? Need some help!
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gamble1
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Violating bonus rules? Need some help!
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Violating bonus rules? Need some help!
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In addition, I was unable to open the banned games with an active bonus. So I haven't violated it, if I'm right.
Tomorrow it will be about the problem I described.
Can anyone help me with this new information?
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Violating bonus rules? Need some help!
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Oh, I must confess that I didn't register the "2" in the game name and therefore didn't pay attention to it. Then you should be safe regarding this misconception on my part, even if I'm a bit surprised that 1 is forbidden and 2 is allowed, but that can happen from time to time, usually the old and new versions are often similar in terms of game approach and then usually both are not allowed.
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Violating bonus rules? Need some help!
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Violating bonus rules? Need some help!
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Langhans_innen, 
Max_Bet
I've seen a few times that part 1 of a slot was listed as a prohibited game and part 2 was not, if you played with a bonus. I can think of Pink Elephant from Thunderkick, where I often saw it like that back then.
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Violating bonus rules? Need some help!
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I'm just going to make up my own mind and if they want to, they can try to twist a rope out of any situation. The fact that you were only in Wild Swarm 2 after the Wager speaks for the fact that you really wanted to make the thing burst in real money and therefore rather against you. Were you ever in the game before during the Wager? If not, that would again speak in your favor and against your supposed strategic intentions. But that's just a loose mental game on my part and maybe nobody gives a damn and they'll just pay out, which of course I hope
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Violating bonus rules? Need some help!
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You can't open banned games with.bonus and your second fear anyway. This is what the bonus rules mean. If you deliberately leave a game to continue playing it later with real money with the intention of playing the bonus round. This is not allowed.
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Violating bonus rules? Need some help!
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as many have already written, you can't open banned games anyway because they are automatically blocked, so there's no problem there
i don't think it's a problem that you collected the Bonuses, because you didn't make a new Deposit and then trigger it with another deposit, because that would be deliberate....
have been playing at just for ages, as well as luckydreams, ect. all DAMA best casinos there are....
i played once this christmas with 5€ free bonus 50€ Roulette bets, so in the Bonus money, and got 500€ paid out, only got an email and they said i should be more careful next time because the 5€ max.bet was valid, i still got money
and a colleague of mine also went in with wagered bonus money and then Blackjack, because there was only €100 left after wagering, made 2 times €100 bets with wagered bonus money, then got €300 paid out without any problems....
and another colleague with approx. 10 pcs. 10€ spins in bonus money made unintentionally, still got 1500€ paid out
hardly believe that other casinos would have allowed such a thing
that's just DAMA or luckydreams, justcasino, etc....
so i am 99% sure that you will get your money
if you have Verification and have requested the payout, be prepared to wait about 48 hours, and don't be annoying in the chat, unless it's still not there after 48 hours
but as I said justcasino top casino
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Violating bonus rules? Need some help!
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garfield68
My first Tip is to stop playing, don't touch the money and leave everything in its current state and deal with the support team on a daily basis until they finally understand their own rules (some of the staff really have no idea what they are doing or don't want to do it and just give you the standard copy-paste cough).
In my case, I had received 150FS for €20 and the terms of the offer stipulated a maximum payout of €500, requested a payout of €500 and instead of the payout my balance was reduced to €50 or €100 on the grounds that no Deposit spins have this maximum payout amount.
It is advisable to be patient and persistent in confrontations, especially when you know that you are in the right and are desperately trying to explain where their problem lies. In my case, I was chasing the matter for 7 days in a row until someone finally realized that the casino had made a mistake and I had the €500 on the speedometer again and could pay out.
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