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Bonus & offers: Videoslots question about my problem

Topic created on 22nd Dec. 2019 | Page: 1 of 1 | Answers: 7 | Views: 1,355
Defoe
Amateur

Videoslots question about my problem

22nd Dec. 2019, at 04:43 am CET#1
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First of all I have little experience with the casino had deposited there 3-4 times which was a little longer ago,
Have in the bonus with Deposit thread then discovered a Bonus Code that was possibly personalized.
I then wrote to the Live Chat if I can use this bonus code where I got a yes as an answer.
Have then again emphasized the code and the amount of my deposit, I also got a yes.
Am to the Deposit Tab code was accepted and have deposited it also came the pop up Account/Bonus.
But no bonus there
Then the support told me that the code was personalized and that such a thing is sent out as an email.
He would send the whole thing with the chat history of the agent to the operators and it should be processed during the day (Friday)
I then wrote to the support again yesterday and got as an answer that the team what is responsible for the weekend is not there.

Do you think I get anything credited afterwards?

Apart from the fact that the agent confirms twice that the code is for me to use, which is an absurdity in itself.
It should not even be possible for me to use this code when making a deposit!

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Kleinkariert
Expert

Videoslots question about my problem

22nd Dec. 2019, at 05:12 am CET#2
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It may take a while until they process it. No one here can say exactly whether you will receive something or not.

Are apart from the reduced RTP one of the better casinos.

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Defoe
Amateur

Videoslots question about my problem

22nd Dec. 2019, at 05:42 am CET#3
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Kleinkariert wrote on 12/22/2019 05:12: May take a while for them to process. Whether you get something or not no one here can say exactly.

Are apart from the reduced RTP one of the better casinos

I'm also more about the principle that the code was accepted anyway.
i mean what I ask for the support extra?

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MarcT22186
Expert

Videoslots question about my problem

22nd Dec. 2019, at 06:05 am CET#4
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Defoe wrote on 22.12.2019 at 05:42 Clock
I'm also more about the principle that the code was accepted anyway.
i mean why do I ask the support extra ?

What kind of code is it anyway? Some you have to enter AFTER the Deposit under Bonus Code there

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Defoe
Amateur

Videoslots question about my problem

22nd Dec. 2019, at 06:22 am CET#5
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MarcT22186 wrote on 12/22/2019 06:05 PM
What kind of code is it anyway? Some you have to enter AFTER the Deposit under Bonus Code there.

DE100POWERDEC19 Support said at deposit and under voucher funktionierts not I had also tried.

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TabulaRasa
Amateur

Videoslots question about my problem

22nd Dec. 2019, at 08:21 am CET#6
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if you used the Bonus Code in connection with a Paysafecard Deposit then you will not be credited 100 FS.
i could use my last code only in connection with a Klarna/Trustly deposit... that was in october the code DE100MEGAOCT19
so in principle the same in green only for'n other slot

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Defoe
Amateur

Videoslots question about my problem

22nd Dec. 2019, at 08:42 am CET#7
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TabulaRasa wrote on 12/22/2019 08:21: if you used the Bonus Code in connection with a Paysafecard Deposit then you will not be credited 100 FS.
i could use my last code only in conjunction with a Klarna/Trustly deposit... that was in october the code DE100MEGAOCT19
so in principle the same in green only for'n other slot

Yes was via a Paysafecard but also I have emphasized in the chat. then I use the same *code* *amount* by Paysafecard ok?

I have no idea about their bonus codes or the casino itself. If the support says yes and yes then you should be able to trust. That it is in the end so and so how should I know?

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TabulaRasa
Amateur

Videoslots question about my problem

22nd Dec. 2019, at 11:30 am CET#8
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Defoe wrote on 12/22/2019 at 08:42 am
Yes was via a Paysafecard but I also stressed that in chat. then I use equal *code* *amount* via Paysafecard ok???

I have no idea about their bonus codes nor the casino itself. If the support says yes and yes then you should be able to trust. That it is in the end so and so how should I know?

you're right, actually you should be able to rely on the feedback from the support... but meanwhile vs has some amateur agents sitting in the support who strictly follow the guide and are equipped with dangerous half knowledge

especially the german support has kreisliga level

but in the english and scandinavian support there are enough top people... best write them again

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