Unfortunately do not quite understand the support

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Rookie

Merkur_21

Topic Creator

Forum posts: 55 Member since: 19.01.2021

Unfortunately do not quite understand the support

22nd Jun. 2022, at 09:33 am CEST#1

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Hello I do that jez times here in the hope that it is read quickly..
Sooo, I should verify me or my data at 22bet after a long time for whatever reason, about the security email support team ... and I've jez already feel sent a hundred screenshots of the things they wanted to have, but something is always wrong but I just do not check what I'm doing wrong

"Please, provide us with PC screenshots confirming your deposits through Astropay system.
We should see the owner's personal data and detailed transactions history.
Screenshots must not be cropped or edited, all data must be fully and clearly visible."

What is a pc-screenshot ?? And how do I do that ? Do I really need a PC for that ? Because all the screenshots I made were wrong but kp why I just can't check them
Maybe the problem also had times who 😅 can not play before just and no transactions ect
Thanks in advance

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Anonym

Former Member

Unfortunately do not quite understand the support

22nd Jun. 2022, at 09:54 am CEST#2

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So if Astropay is something like Skrill, then they want you to log into the account and call up the transaction history. Then press the "PRINT" key above the arrow keys on the keyboard. Then just click on paste in paint, save and send it to them.

Goes certainly also on the smartphone, but I know too little about it. But you can certainly iwie ergooglen or so.

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Rookie

Merkur_21

Topic Creator

Forum posts: 55 Member since: 19.01.2021

Unfortunately do not quite understand the support

22nd Jun. 2022, at 10:24 am CEST#3

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SlottiKarotti wrote on 22.06.2022 at 09:54: So if Astropay is something like Skrill, then they want you to log into the account and go to the transaction history. Then press the "PRINT" key above the arrow keys on the keyboard. Then just click on paste in paint, save and send it to them.

Goes certainly also on the smartphone, but I know too little about it. But I'm sure you can google it or something.

Okk thanks and where do I find Paint? Do I have to install it?

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Anonym

Former Member

Unfortunately do not quite understand the support

22nd Jun. 2022, at 01:23 pm CEST#4

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Merkur_21 wrote on 06/22/2022 at 10:24 am
Okk thanks and where do I find paint? Do I need to install that?

Is preinstalled with every Windows, just look in the bottom left corner.

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Rookie

Merkur_21

Topic Creator

Forum posts: 55 Member since: 19.01.2021

Unfortunately do not quite understand the support

22nd Jun. 2022, at 02:42 pm CEST#5

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I don't have Windows, nor do I have a PC 😅 just my stinkin' normal cell phone....

What do I do now? 😱😕 Can as long as neither play and not even my credit what I still have on it can be paid..

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Rookie

Merkur_21

Topic Creator

Forum posts: 55 Member since: 19.01.2021

Unfortunately do not quite understand the support

22nd Jun. 2022, at 02:46 pm CEST#6

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I really need help do not know how to do this, I can not make a PC screen would not know how, support says only with the PC screen I can complete the Verification VOOOLLLL DUUUMMMMM🙃

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Visitor

Paxton

Forum posts: 10 Member since: 28.10.2021

Unfortunately do not quite understand the support

22nd Jun. 2022, at 02:55 pm CEST#7

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Try desktop mode from browser ?

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Elite

Donnie

Forum posts: 3.276 Member since: 07.10.2021

Unfortunately do not quite understand the support

22nd Jun. 2022, at 02:58 pm CEST#8

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Internet cafe go or with friends/relatives at the computer go.Or times try your mobile browser in the desktop mode to adjust and then a Screenshot of it make, perhaps the take that yes.Or put a request with Ebay classifieds whether you for a few euros with someone times briefly at the PC may or buy a cheap used PC for you

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Rookie

Merkur_21

Topic Creator

Forum posts: 55 Member since: 19.01.2021

Unfortunately do not quite understand the support

22nd Jun. 2022, at 03:38 pm CEST#9

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So I was now so smart with desktop mode but since I think a few times that get as an answer

"You should send us all requested screenshots made using the PC, unfortunately, print screens from mobile devices are not accepted for verification."
"You should send us all requested screenshots made using the PC. Print screens from mobile devices are unfortunately not accepted for verification"

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Elite

Hanshanshans

verified

Forum posts: 2.154 Member since: 18.05.2020

Unfortunately do not quite understand the support

22nd Jun. 2022, at 03:42 pm CEST#10

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I had something similar with Betano. Here a screenshot from PayPal was needed for verification. However, this had to be a "long screenshot". All information had to be on one page. Times "long Screenshot "google,
You can find that quite quickly
Has then also worked directly at the first attempt with the Verification
As far as I remember, this long screenshot is then converted into a different data format, then no one "notices" the difference

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Unfortunately do not quite understand the support

Unfortunately do not quite understand the support

Unfortunately do not quite understand the support

Unfortunately do not quite understand the support

Unfortunately do not quite understand the support

Unfortunately do not quite understand the support

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Unfortunately do not quite understand the support

Unfortunately do not quite understand the support

Unfortunately do not quite understand the support

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