Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Bonus & offers: Unfortunately do not quite understand the support

Topic created on 22nd Jun. 2022 | Page: 1 of 2 | Answers: 17 | Views: 2,487
Merkur_21
Rookie

Unfortunately do not quite understand the support

22nd Jun. 2022, at 09:33 am CEST#1
0 Likes

Nobody has liked this post so far
Hello I do that jez times here in the hope that it is read quickly..
Sooo, I should verify me or my data at 22bet after a long time for whatever reason, about the security email support team ... and I've jez already feel sent a hundred screenshots of the things they wanted to have, but something is always wrong but I just do not check what I'm doing wrong

"Please, provide us with PC screenshots confirming your deposits through Astropay system.
We should see the owner's personal data and detailed transactions history.
Screenshots must not be cropped or edited, all data must be fully and clearly visible."

What is a pc-screenshot ?? And how do I do that ? Do I really need a PC for that ? Because all the screenshots I made were wrong but kp why I just can't check them
Maybe the problem also had times who 😅 can not play before just and no transactions ect
Thanks in advance

This post has been translated automatically

Anonym

Unfortunately do not quite understand the support

22nd Jun. 2022, at 09:54 am CEST#2
0 Likes

Nobody has liked this post so far
So if Astropay is something like Skrill, then they want you to log into the account and call up the transaction history. Then press the "PRINT" key above the arrow keys on the keyboard. Then just click on paste in paint, save and send it to them.

Goes certainly also on the smartphone, but I know too little about it. But you can certainly iwie ergooglen or so.

This post has been translated automatically

Merkur_21
Rookie

Unfortunately do not quite understand the support

22nd Jun. 2022, at 10:24 am CEST#3
0 Likes

Nobody has liked this post so far
SlottiKarotti wrote on 22.06.2022 at 09:54: So if Astropay is something like Skrill, then they want you to log into the account and go to the transaction history. Then press the "PRINT" key above the arrow keys on the keyboard. Then just click on paste in paint, save and send it to them.

Goes certainly also on the smartphone, but I know too little about it. But I'm sure you can google it or something.

Okk thanks and where do I find Paint? Do I have to install it?

This post has been translated automatically

Anonym

Unfortunately do not quite understand the support

22nd Jun. 2022, at 01:23 pm CEST#4
0 Likes

Nobody has liked this post so far

Merkur_21 wrote on 06/22/2022 at 10:24 am
Okk thanks and where do I find paint? Do I need to install that?

Is preinstalled with every Windows, just look in the bottom left corner.

This post has been translated automatically

Merkur_21
Rookie

Unfortunately do not quite understand the support

22nd Jun. 2022, at 02:42 pm CEST#5
0 Likes

Nobody has liked this post so far
I don't have Windows, nor do I have a PC 😅 just my stinkin' normal cell phone....

What do I do now? 😱😕 Can as long as neither play and not even my credit what I still have on it can be paid..

This post has been translated automatically

Merkur_21
Rookie

Unfortunately do not quite understand the support

22nd Jun. 2022, at 02:46 pm CEST#6
0 Likes

Nobody has liked this post so far
I really need help do not know how to do this, I can not make a PC screen would not know how, support says only with the PC screen I can complete the Verification VOOOLLLL DUUUMMMMM🙃

This post has been translated automatically

Paxton
Visitor

Unfortunately do not quite understand the support

22nd Jun. 2022, at 02:55 pm CEST#7
0 Likes

Nobody has liked this post so far
Try desktop mode from browser ?

This post has been translated automatically

Donnie
Elite

Unfortunately do not quite understand the support

22nd Jun. 2022, at 02:58 pm CEST#8
0 Likes

Nobody has liked this post so far
Internet cafe go or with friends/relatives at the computer go.Or times try your mobile browser in the desktop mode to adjust and then a Screenshot of it make, perhaps the take that yes.Or put a request with Ebay classifieds whether you for a few euros with someone times briefly at the PC may or buy a cheap used PC for you

This post has been translated automatically

Merkur_21
Rookie

Unfortunately do not quite understand the support

22nd Jun. 2022, at 03:38 pm CEST#9
0 Likes

Nobody has liked this post so far
So I was now so smart with desktop mode but since I think a few times that get as an answer

"You should send us all requested screenshots made using the PC, unfortunately, print screens from mobile devices are not accepted for verification."
"You should send us all requested screenshots made using the PC. Print screens from mobile devices are unfortunately not accepted for verification"

This post has been translated automatically

Hanshanshans
Elite

Unfortunately do not quite understand the support

22nd Jun. 2022, at 03:42 pm CEST#10
0 Likes

Nobody has liked this post so far
I had something similar with Betano. Here a screenshot from PayPal was needed for verification. However, this had to be a "long screenshot". All information had to be on one page. Times "long Screenshot "google,
You can find that quite quickly
Has then also worked directly at the first attempt with the Verification
As far as I remember, this long screenshot is then converted into a different data format, then no one "notices" the difference

This post has been translated automatically

Hot Topics22nd Dec. 2024 at 05:54 pm CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately